2015 Acura MDX Structure

Paint peeling on roof (white diamond pearl paint).

See attached letter for complaint

I WAS DRIVING 80 MPH ON THE HIGHWAY WHEN THE PASSENGER SIDE WINDSHIELD GARNISH FLEW OFF THE CAR. AFTER INSPECTION, IT APPEARS THE CLIPS THAT HOLD THE GARNISH ON WERE BROKEN.

I OWN A 2015 ACURA MDX THAT IS THREE MONTHS OLD AND IT HAS 4000 MILES ON IT. I WAS DRIVING THIS CAR EARLY IN THE MORNING WHEN I PRESSED THE BUTTON TO OPEN THE MOONROOF, IT VIOLENTLY EXPLODED CAUSING GLASS TO SHOWER UPON ME. I HAVE SUFFERED CUTS ON MY HAND AND ON MY HEAD AS A RESULT OF THIS. I HAVE CONTACTED TWO DIFFERENT HOUSTON ACURA DEALERS ONLY TO FIND OUT THAT THEY ARE NOT WILLING TO FIX THE REPAIR AS ACURA WILL NOT APPROVE THE REPAIR COST. ONE DEALER EVEN ADMITTED THAT ACURA IS AWARE OF THE ISSUE. I WISH THAT ACURA WOULD STAND BEHIND THEIR PRODUCT AND RESOLVE THE ISSUE PROMPTLY. IT COULD HAVE RESULTED IN A SERIOUS ACCIDENT OR WOULD HAVE INJURED MY CHILDREN AS WELL IF THEY WERE PRESENT IN THE CAR.

MY NEW 2015 MDX HAS AN IMPROPERLY INSTALLED ROOF PANEL OR IMPROPERLY PLACED MOUNTING POINTS THAT ARE PART OF THE ROOF PANEL. I FOUND THE PROBLEM BECAUSE OF A GAPS BETWEEN THE FRONT AND REAR ROOF MOLDINGS, THE WINDSHIELD AND FRONT MOLDING AND THE REAR MOLDING WAS UNSECURED, FLAPPING AND HANGING OVER TOWARDS THE TAILGATE DOOR. I WAS INITIALLY TOLD THAT IT WAS JUST A BROKEN CLIP BUT AFTER ORDERING NEW CLIPS AND NEW MOLDINGS SEVERAL TIMES THEY DETERMINED THAT THE MOUNTING DOWELS ARE IN THE WRONG PLACE ON ONE SIDE OF THE VEHICLE AND THEY SUGGEST I LET THEM CUT, WELD AND REPAINT THE ROOF OF MY BRAND NEW MDX. IT HAS TAKEN ACURA ALMOST 4 MONTHS TO REACH THIS DECISION. MY CAR HAS BEEN THE SHOP OVER THREE WEEKS IN COMBINED DAYS. MY CONCERN ASIDE FROM HAVING MY NEW VEHICLE REPAINTED IS THAT IF THEIR AUTOMATED ASSEMBLY PROCESS CAUSED THIS DEFECT WHAT OTHER DEFECTS MIGHT HAVE BEEN CAUSED AT THE SAME TIME AND HAVE NOT BEEN IDENTIFIED. HOW DID THIS VEHICLE PASS ACURA'S QUALITY CONTROL? WHAT COULD BE THE CONSEQUENCE OF THESE POTENTIAL DEFECTS. ACURA HAS DONE NOTHING TO EXPLAIN OR DETERMINE IF THERE COULD BE OTHER ISSUES THAT MIGHT EFFECT THE SAFETY OR LONGEVITY OF THE VEHICLE. THEY DID NOT EVEN ENGINEER THE SOLUTION THEMSELVES, THEY HAD A LOCAL BODY SHOP DETERMINE HOW TO RELOCATE THE INCORRECTLY INSTALLED PARTS.. I HAVE FILED A FORMAL COMPLAINT WITH ACURA CUSTOMER RELATIONS AND THEY HAVE REFUSED TO PROVIDE A WRITTEN RESPONSE OR A DETAILED WRITTEN EXPLANATION OF THE PROPOSED WORK TO BE DONE. THE CUSTOMER RELATIONS DEPARTMENT SHOULD BE CALLED ACURA DEFENSE DEPARTMENT. I HAD HOPED THAT THE NUMEROUS COMPLAINTS FILED ON THIS SITE AND ELSEWHERE REGARDING THE 2014 MDX ASSEMBLY PROBLEMS WOULD BE RESOLVED IN THE 2015 MODEL. NO SUCH LUCK. BUYER BEWARE UNLESS YOU ARE READY TO HAVE YOUR BRAND NEW MDX REPAINTED! *TR