2017 Acura MDX UNKNOWN OR OTHER

Phone: [XXX] VIN: [XXX] Vehicle : 2017 Acura MDX Dealership: DCH Montclair Acura, Bloomfield NJ 07103 Warranty: Extended Warranty Active Previous Case No: [XXX] Subject : Formal Complaint-Dashboard Errors and Inadequate Warranty Support Dear Acura Client Relations, I am writing to formally file a complaint regarding ongoing dashboard error messages in my 2017 Acura MDX and the poor handling of the situation by both your Customer service and DCH Montclair Acura in Bloomfield, NJ. The errors occur intermittently during my work commute. When I contacted customer service, I was told by Case Manager (Andrew) on [XXX] @ [XXX] pm that nothing could be done unless I brought the vehicle in while the warning lights were actively on. This is unrealistic and dismissive. It is not always possible or safe to divert immediately to a dealership and I do not believe that Acura expects its customers to drive around hoping a warning light stays on long enough to be seen by a technician. I understand that modern vehicles like the MDX store fault codes even after warning lights disappear. That Is the purpose of diagnostic equipment. Denying a warranty repair based on whether a technician witnessed an error live undermines the value of the extended warranty i paid for raises serious concerns about safety and accountability. I plan to visit DCH Montclair and attempt to schedule an appointment in advance. I expect a full diagnostic scan to be performed, with no fee applied unless the issue is clearly outside of warranty. I am requesting the following: A complete diagnostic of stored fault codes, regardless of whether the dashboard errors are active at the time of service. Full written documentation of the findings and action taken A clear explanation of any charges and why they would apply under my extended warranty. If this matter is not resolved appropriately, I will escalate it through the BBB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Keyless access unit shorted and triggered alarm and drained the battery

Open recall that still has not been repaired due to not knowing when parts will be available.

Air Conditioning system in 2017 Acura MDX is releasing chemical fumes when Air Conditioning is turned on. This problem was reported to authorized Acura Service Center (Chapman Acura in Tucson, Arizona) during vehicle warranty period. This problem has been reported to this Acura Service Center more than 5 times but the Acura Service Center is not fixing the problem. Release of chemical fumes from Air Conditioning system is causing respiratory problems and is a passenger safety issue. Chapman Acura has charged consumer several times for the same problem but has not fixed the issue.

Paint peeling on roof , there is an existing issue regarding mdx pearl white paint peeling but only covered 2014 to 2016. My 2017 pearl white mdx also has the same issue, and a lot more people complaining as well online. I contacted acura and they said that my vin number is not part of the issue . Which is BS. My car has only 31,000 miles eventhough its almost 7 yrs old , it is well kept , garaged suv .

Purchased used vehicle in 9/2021 and since then we have had 5 incidents with the Idle Stop feature. It seems to shut down the engine and it takes 5 min to restart. The last time it happened was on a busy highway and there was traffic. I stopped because of traffic and when I tried to press gas it completely shut off. The previous times it happened at lights or intersection. After the third time, I made it a point to turn off the idle stop but if you forget you run the risk of the shut down which could cause major accident. I should not have to make sure to turn it off every time. I do have EG Assurance coverage and will be taking it in. My fear is that the idle stop issue does not happen every time and they may say they don’t see any issues. I am hoping something can be done as I have taken it in to Acura dealership and they can’t find anything wrong. Thankfully I do see that there are complaints about this and it’s not that we were “doing something wrong”

Sunroof exploded while driving for no reason!

STARTING, SEAT PUSHED FORWARD AGAINST STEERING COLUMN MOVING DOWN RADIO BLARING DRIVER CLIMATE CONTROL WENT TO LOW PASSENGERS TO 80 DEGREES BLOWER TO HIGH AND CAR LUNGED FORWARD. DEALER SAID PREVIOUS COMPLAINTS WERE DISCOVERED AND ADDRESSED TO BE TWO FOBS ENTERING VEHICLE AT SAME TIME AND AND VEHICLE CONFUSED THEY ADVISED ONLY ONE FOB IN CAR AT ANY ONE TIME. QUESTIONABLE ANSWER NOT SUBSTANTIALLY PROVEN? AND WE WILL ALWAYS HAVE TWO FOBS. VEHICLE WAS STATIONARY IN GEAR.

THE NOISE VOLUME OF THE ADVANCED SAFETY TECHNOLOGY, SUCH AS LANE DEPARTURE WARNING AND BLIND SPOT INFORMATION, DOES NOT CHANGE WITH INCREASED VEHICLE SPEED NOR WITH INCREASED RADIO VOLUME. THEREFORE, THE TECHNOLOGY IS NOT AUDIBLE UNLESS THE VEHICLE IS AT A STOP OR AT LOW SPEED OR IF THE RADIO IS OFF. THIS RENDERS THE TECHNOLOGY USELESS DURING MOST VEHICLE TRIPS. THE VEHICLE MANUFACTURER WAS CONTACTED, BUT NO RESOLUTION WAS GIVEN. THIS IS A SAFETY ISSUE, AS DRIVERS WHO MAY RELY ON THIS TECHNOLOGY MAY NOT BE AWARE THAT THE TECHNOLOGY IS ACTIVATED WHEN THEY CANNOT HEAR IT.

VEHICLE ANTI COLLISION ACTIVATED ON STRAIGHT CITY STREET AT APPROX 35 MPH WHEN OTHER VEHICLE HAD MADE RIGHT TURN AND WAS NO LONGER IN COLLISION PATH. BRAKES AUTOMATICALLY APPLIED TO DEAD STOP, CAUSING FOLLOWING VEHICLE TO TAKE EVASIVE ACTION.

MULTIPLE ERRORS IN SAFETY WARNING AND ACTION SYSTEMS SUCH AS THE COLLISION MITIGATION AND WARNING SYSTEM. FOR EXAMPLE, WHILE DRIVING ON A FOUR LANE HIGHWAY (UNDIVIDED, NO HEAD-ON TRAFFIC), MY VEHICLE WAS IN THE FAR-RIGHT LANE, 800-900 FEET BEHIND A TRUCK IN THE LEFT LANE. THE TRUCK BEGAN SLOWING AND MOVED INTO THE WIDE LEFT-HAND TURN LANE LEADING TO A SIGNAL CONTROLLED BY A TRAFFIC SIGNAL. WHEN I WAS ABOUT 2-300 FEET BEHIND THE TRUCK, NOW STOPPED (AWAITING A LEFT-TURN LIGHT), THE COLLISION MITIGATION SYSTEM FLASHED THE WORD 'BRAKE' IN THE HEADS-UP DISPLAY AND WENT INTO FULL BRAKING MODE TO THE LIMIT OF THE ANTI-SKID SYSTEM. THERE WAS NO OTHER TRAFFIC ON THE ROAD WITHIN 3-3500 FEET OF THE INTERSECTION. THIS HAS HAPPENED NUMEROUS TIMES WHERE THE COLLISION MITIGATION SYSTEM WENT TO FULL BRAKING WITH NO OTHER VEHICLES POSSIBLY REPRESENTING A DANGER. NUMEROUS OTHER WARNINGS OF THE SENSORS ALERT AT RANDOM. MOST RECENTLY, WHILE STOPPED AT AN INTERSECTION WITH MY FOOT ON THE BRAKE ' THE ENGINE IDLE-STOP SYSTEM WORKING (I.E., THE ENGINE WAS NOT OPERATING) ' WE RECEIVED A WARNING TO 'BRAKE' AND WARNING OF APPROACHING VEHICLES (WHICH SHOULD NOT HAPPEN). WE FREQUENTLY GET WARNINGS OF NON-EXISTENT TRAFFFIC APPROACHING FROM BEHIND WHILE SITTING IN A PARKING SLOT, TRANSMISSION IN PARK, PARKING BRAKE ON (OR OFF, BOTH). CRUISE CONTROL WAS NOT USED IN ANY OF THESE CASES. THERE ARE DOZENS OF OTHER FALSE WARNINGS, BOTH AUDIO AND VISUAL, THAT DO LITTLE MORE THAN TO TRAIN US TO IGNORE THEM, NOT A GOOD ATTRIBUTE OF ANY WARNING SYSTEM. BACKUP COLLISION SENSORS FREQUENTLY ALERT TO HAZARDS WHICH CANNOT BE SEEN: I'VE ACTUALLY SHUT DOWN THE ENGINE, GET OUT AND LOOKED TO SEE IF SOMETHING LIKE A SHOPPING CART MIGHT HAVE ROLLED INTO THE VEHICLE'S PATH, ONLY TO FIND NOTHING WHATSOEVER BEHIND THE VEHICLE. WARNINGS ARE BOTH IN VISUAL (WORD/GRAPHICS) AND AUDIO FORM.

THE BRAND NEW SUV (2017 ACURA MDX AWD TECH PACKAGE) HAS ABOUT 7000 MILES AND FOR THE LAST 300 MILES IT IS HAVING PROBLEMS WHICH ARE CRITICAL SAFETY ISSUES, WHEN THE GAS IS SLIGHTLY PRESSED TO INCREASE SPEED IN A MOVING VEHICLE. THIS ISSUE IS SEEN AT LEAST ONCE A DAY OR ONCE IN 2 DAYS. THE SUV HAS AUTO BRAKING FEATURE AND IT IS DEFINITELY NOT RELATED TO THAT. 1. THE CAR BRAKES BY ITSELF (SLIGHTLY SLOWING DOWN FOR 1 TO 3 SECONDS) 2. THE CAR SPEEDS UP UNEXPECTEDLY AND THEN BRAKES BY ITSELF. I TOOK IN THE CAR FEW TIMES TO THE ACURA DEALERSHIP AND THEY SAID THEY DID NOT SEE ANY ISSUES IN THE COMPUTER. SO NOW I AM VERY CONCERNED AND WORRIED TO PUT MY FAMILY IN THE CAR.

CAR CAUGHT ON FIRE IN THE MIDDLE OF THE ROAD. I WAS INSIDE OF THE CAR WITH MY THREE KIDS, MY HUSBAND WAS DRIVING, THE CAR STARTED SMOKING, WE STOPPED IN THE MIDDLE OF THE ROAD AND EVERYBODY RAN OUT OF THE CAR AND THE CAR CAUGHT UP IN FLAMES, WE HEARD AN EXPLOSION, THE POLICE OFFICERS AND FIREFIGHTERS ARRIVED AND THEY STOPPED THE FIRE. THEY FILED A REPORT WITH CITY OF ISSAQUAH #18-09696. WE CALLED THE DEALERSHIP AND ACURA CUSTOMER RELATION AND THEY DIDN'T WANT TO GO SEE THE CAR AND CHECK WHAT CAUSED THE FIRE. FIREFIGHTER MENTIONED IT COULD HAVE STARTED IN THE ENGINE. FROM MY POINT OF VIEW, THIS WAS A MANUFACTURING DEFECT AND SHOULD BE COVERED BY THE CAR'S WARRANTY. I WOULD LIKE TO REQUEST FOR A COMPENSATION, THE MONEY SPENT ON THE CAR SO FAR.

OCCASSIONALLY, THE YELLOW BRAKE ALERT GOES OFF WHEN DRIVING AROUND A RIGHT HAND BEND WITH A CAR COMING THE OTHER WAY. THERE WAS ABSOLUTELY NO CHANCE OF A COLLISION WHERE BRAKING WAS NECESSARY. ALSO, I HAVE HAD ONCE INSTANCE WHERE THE CAR APPLIED THE BRAKES AND BROUGHT THE CAR TO A COMPLETE STOP WHEN IT WAS UNNECESSARY.

I WAS DRIVING 70MPH ON AZ STATE ROUTE 51. I HEARD A LOUD BANG, LIKE A GUN SHOT, AND A SUDDEN NOISE LIKE TURBULENT AIR AND HIGHWAY NOISE. AS I SLOWED THE VEHICLE I LOOKED AROUND TO SEE IF THERE WERE ANY BROKEN WINDOWS WHICH THERE WEREN'T. PULLING OVER AND INSPECTING THE VEHICLE I NOTICED 2/3 OF THE MOONROOF WAS MISSING AND A FEW PEBBLES OF PLATE GLASS ON TOP OF THE INSIDE COVER. THE REMAINING GLASS WAS ANGLED UP LIKE IT HAD BEEN SUCKED UP NOT DEFLECTED DOWN FROM AN IMPACT. I WAS A NAVY FIGHTER PILOT AND THIS IS THE SAME SEQUENCE OF EVENTS I EXPERIENCED WITH THE LOSS OF A CANOPY AND SUDDEN DECOMPRESSION. I HAVE A MASTER'S DEGREE IN AEROSPACE ENGINEERING AND I KNOW THE LOCATION OF THE MOONROOF IS A LOW PRESSURE AREA LIKE THE TOP OF AN AIRCRAFT WING. THERE WERE NO OTHER VEHICLES IN CLOSE PROXIMITY, NO OBJECTS FLYING OFF THE ROAD, NOR WAS THE VEHICLE UNDER AN UNDERPASS. THIS IS A COMBINATION OF A DESIGN FLAW AND POSSIBLY A DEFECT IN THE MOONROOF GLASS. THE VEHICLE IS 3 MONTHS OLD, LESS THAN 3000 MILES DRIVEN AND THE MOONROOF HAS NEVER BEEN OPENED. ACURA TAKES NO RESPONSIBILITY. THIS IS A SAFETY HAZARD AS A LESS EXPERIENCED STARTLED DRIVER COULD BE SO DISTRACTED AS TO CAUSE AN ACCIDENT. THE FIX IS A WIND DEFLECTOR IN FRONT OF THE MOONROOF. I AM HAVING ONE INSTALLED AT MY EXPENSE BY THE ACURA. I WOULD PREFER A METAL SUNROOF OR A FACTORY ROOFLINE MODIFICATION TO DEFLECT THE AIRSTREAM AND PREVENT THE LOW PRESSURE AREA CAUSING THIS PROBLEM. GOOGLING MOONROOF EXPLOSION YIELDS NUMEROUS INCIDENTS FROM MULTIPLE MANUFACTURERS. THERE NEEDS TO BE A FIX BEFORE A FATALITY OCCURS. CAPTAIN, USNAVY(RET)