2018 Audi A3 Tires

225/45-R18 DOT(17/22) On September 6, 2025, I purchased a 2018 Audi A3 (VIN [VIN], 56,634 miles) delivered by Carvana. Within days, I had the vehicle inspected at multiple independent repair shops. Each shop documented that all four tires showed dry rot and cracking and advised immediate replacement due to risk of tire failure. On September 10, 2025, I contacted Carvana and followed their warranty claim process. After escalation, on September 18, 2025, I was informed that Carvana determined “the tires are not bad enough” and denied replacement. The vehicle was delivered with unsafe tires that pose a serious risk of blowout or loss of vehicle control, endangering both the driver and others on the road. DOT date codes and photos of the cracks confirm the condition of the tires at the time of delivery. This complaint is being filed so NHTSA is aware of the issue and to request investigation into Carvana’s sale of vehicles with dry-rotted, unsafe tires.

During a trip the tire blew and separated at the sidewall. The vehicles tire pressure was correct and only had approximately 30,000 miles. The tires are the manufacturer installed Continental ProContact 225/40R18.

Wife was driving and the tire suddenly lost pressure and she almost lost control. The tire sidewall had blown out and this is the second tire with the same problem.

TL* THE CONTACT OWNS A 2018 AUDI A3 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TX TIRES, SIZE: 225/40R18 92HXL (NA). WHILE DRIVING 55 MPH, THE FRONT PASSENGER TIRE THREAD SEPARATED. THE VEHICLE WAS TAKEN TO PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WHERE THE CONTACT WAS INFORMED THAT THE TIRE PERFORMED AS DESIGNED; HOWEVER, THE TIRE WAS REPLACED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE DEALER COULD SEND THE TIRE BACK TO THEM FOR REVIEW AND INSPECTION. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 8,101. THE DOT NUMBER WAS UNKNOWN.