2019 Audi A5 Latches/Locks

The contact owns a 2019 Audi A5. The contact stated while the vehicle was parked with the engine running, all four doors of the vehicle locked independently while she was outside of the vehicle and in possession of the keys. The contact was unable to unlock the door of the vehicle using the key fob or the keys manually. There was no warning light illuminated. The contact’s son who was occupying the vehicle assisted her in unlocking the doors. The contact stated that the failure reoccurred while her two-year-old daughter was in the car seat on the rear passenger’s side. The contact was unable to unlock the door of the vehicle using the key fob or the keys manually. The contact was finally able to unlock the vehicle with the assistance of the fire department. Additionally, the contact stated that the child safety lock of the vehicle was manual and would unlock inadvertently while driving, which made it possible for her daughter to open the door. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.