2017 Audi Q7 ELECTRICAL SYSTEM,EXTERIOR LIGHTING

I am having issues with my vehicle ( Audi 2017 Q7)that matches Audi Recall 97CB NHTSA campaign Number 16V642000 regarding the side marker light software malfunction. While my VIN is not currently showing as open on a Recall my vehicle is experiencing the marker lights failure. My vehicles MFD date is 05/16 which is in the dates of the recall 97CB but is for some reason excluded from the recall. I have had the vehicle at the Audi dealer to check on the problem. They have had the vehicle two different times totaling 15 hours and are unable to find a problem.They refuse to provide the recall remedy because my VIN is not currently flagged. my Vin is [XXX] . I am requesting my VIN be added to the 97CB NHTSA# 16V64200 My case # with Audi is XXX Rep is Susan . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the driver's side marker warning light illuminated. The vehicle was taken to an independent mechanic with a failing driver's side marker. The contact was informed that the driver's side marker needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while driving at night, the failure was a safety issue. In addition, the contact stated that the dinging from the sensor was a distraction. The manufacturer was made aware of the failure, and a case was filed. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 96,000.

Front left and right marker lights show up as defective on the dashboard, intermittently, but the lights are working. Have seen on different forums that this is not uncommon with this vehicle. Many complaints. Tried working with Audi/USA and have followed their advice with needing a dealership assessments. I have done this on two occasions, but they said that they will not be responsible, but that the dealership will offer a labor discount of 10%. These quotes are over $7000 to replace the lights and modules (that are working), if you don’t want to keep listening to the dinging warning bells. And it forces the customer to fix it because you will never be able to sell the car even though the lights are working. Think at least Audi should pay for the parts on all complaints. There is such a term as “good will” and they should broaden the recall on this item. My vehicle had a recall on this that the dealership repaired before I even purchased the vehicle which was NEW. Audi informed them when it was on the lot, but they say it was for the same thing but they just had to do an update on it? How did they know that when the car only had maybe 10 miles on it when we took delivery. Hopefully, someone in your department has some clout and back Audi up against the wall and take responsibility. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the message "Side Marker light Fault Detected" was displayed. The contact stated that after a visual inspection, the contact became aware that both side marker lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the side marker light assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

This issue closely resembles Audi recall campaign 97CB (NHTSA campaign ID 16V642000), with details available at [XXX] . In my case, the marker light itself is functioning properly, but the vehicle is displaying a false error message: "Front Right Side Marker Light Defective." This poses safety risks because the erroneous warning distracts drivers from the road and could lead to the system failing to alert the driver of an actual side marker light issue in the future. Many owners of the same model and year are disabling their side marker lights entirely to avoid the error, as evidenced in discussions such as those on [XXX] . Repairing this issue typically requires replacing the entire headlight assembly, with costs ranging from $2,400 to $5,300, making it prohibitively expensive for many. Although Audi initiated a recall (97CB) for a similar issue, it was limited to a specific subset of vehicles, and the widespread nature of this problem in other vehicles outside the recall’s VIN range suggests a broader defect. Given these safety risks, high repair costs, and the frequency of the issue, I urge the NHTSA to investigate whether this problem warrants a broader recall or corrective actions by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

"Front left side market light defective" - When the vehicle turns on and the lights activate the side marker lights do not illuminate. There was a recall for this model and year but doesn't include my VIN#. This is happening to MANY 2017 Q7 models. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

The computer keeps showing that we have a malfunction in the side marker lights. They still work but we get the notice daily. Have taken it to the the dealer and they state that there is a recall but our vin number is not in the listing. There repair cost is over $4000. It's the same problem, my vehicle is in the 2017 Q7 range. Our number needs to be added to the recall of the same problem.

WE WERE DRIVING THE CAR AND ALL OF A SUDDEN A ERROR CAME THAT SAID "FRONT RIGHT SIDE MARKER LIGHT DEFECTIVE" MY LIGHTS ARE WORKING PERFECTLY FINE.THERE IS NO ISSUE WITH THE LIGHTS AT ALL. THIS IS A FALSE SENSOR ISSUE THAT NEEDS TO BE FIXED AND RECALLED.

The contact's husband owns a 2017 Audi Q7. The contact stated while driving and activating the headlights, there was a message stating that the side marker lights were inoperable displayed. The contact stated that the failure recurred whenever the headlights were activated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was not included NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) and could not be repaired under the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

System malfunction regarding the "right side marker light being defective. There was a NHTSA recall campaign #16v642000 that covered some but not all of the Audi Q7 vehicles. The recall should include ALL Q7 vehicles.

The left front marker light is not working and a warning shows up on the dashboard. It's a safety issue as the vehicle may be less visible at night, increasing the risk of a crash. I took my vehicle to an Audi dealership. The person helping me knew immediately what the issue was as he has seen it many times. When I looked up the issue online, I saw many other Audi owners (not only Q7 either) have the same issue of a side maker light not illuminating. I also saw that there was a recall for side marker lights, however, it seems my VIN was not included in the recall. Audi should be responsible for fixing this known issue that occurs in many of its cars. The dealership told me it would be $5K-$6K to replace the small light bulb! Truly outrageous!

Side marker light warning is illuminated even though light is working. Warning comes on when the lights come on.

The contact owns a 2017 Audi Q7. The contact stated that the passenger’s side front marker light defective message was displayed. The vehicle was taken to a dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact was informed that the repair would not be covered under warranty. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The vehicle remained in the dealer's possession and was not yet repaired. The failure mileage was approximately 75,000.

Hi Hope this message finds you well. I am getting "Front right side marker light Defective, see owners Manual" with light bulb signal and I found a recall document "Safety Recall Code: 97CB" on NHTSA.gov which applies to my 2017 Audi Q7depite my marker light is working fine .. I called dealer and they say there are no recalls on my VIN. This is known issue, has many forums has discussion threads. Please help me on How I can get issue fixed by Audi Service team. Regards Siva

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the driver’s side front side marker inoperable was displayed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 62,590.

I have a 2017 Audi Q7. There is a recall for the problem I am having but my VIN is not included and Audi cannot do the repair unless my VIN is included. The recall is 97CB. When my auto lights option is turned on, at completely random times, I get warning light that states: FRONT LEFT SIDE MARKER LIGHT DEFECTIVE SEE OWNERS MANUAL. The lights are functional and working (as verified by dealer in 2019) but there is some software glitch and Audi can't fix it because my VIN isn't part of the recall. It is startling when the sensor alert goes off. How do I get my vin added to recall 97CB? Thank you

When driving into a dimly lit area the car rings and displays the message front left side marker defective. The warning stays on for some time and then goes away before returning again. This continued for a few weeks. The car then experienced a full electrical system malfunction, doors unlocking and locking randomly while driving before dinging repeatedly with multiple warnings displayed in the dash and then stalled in the middle of the road. The vehicle would not shift into park. Multiple warnings continued to ding and flash in the dash. After being turned off for 20 minutes the car was able to be started shifted into Drive and driven with no warnings displayed. The car was taken to the dealership for diagnostics which were performed, but with no electrical system malfunction displayed. The left side marker warning was still on, but the dealer said there was no fix for this. The following month the car was taken for 60,000 mile service. At this time the dealer advised the fix for left side market was replacing the entire headlamp fixture. The service was declined. When the vehicle left the dealer the cruise control was on and would not turn off. After turning off the car and turning it back on the cruise control was off. After driving a short distance the speed control warning dinged and displayed and the cruise control was back on. The orange engine light was also displayed although there was no written warning for this.

The contact owns a 2017 Audi Q7. The contact stated while driving 55-60 MPH, a message regarding the exterior passenger’s side marker light was displayed. Additionally, the contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated upon depressing the accelerator pedal. The message "Malfunction System. Contact Service" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed that an unknown software needed to be updated; however, the dealer later informed the contact that the front passenger's side headlight assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

The contact owns a 2017 Audi Q7. The contact stated while driving approximately 30 MPH at night, she was informed by another driver that the turn signals and the running lights were inoperable. The contact stated the "Auto Adaptive Light” malfunction warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight module needed to be replaced due to corrosion. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included. The failure mileage was approximately 55,000.

Front left side marker defective

The contact owns a 2017 Audi Q7. The contact stated while driving 15 MPH, the side marker light malfunction message was displayed. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 74,000.

The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.

The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.

The contact owns a 2017 Audi Q7. The contact stated that the vehicle was unsafe when driven at night due to the right side marker being defected and as a result, she was unable to view the roadway. The vehicle was taken to the dealer where it was diagnosed that the side marker needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior System). The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.