2021 Audi Q8 BACK OVER PREVENTION

The contact owns a 2021 Audi Q8. The contact stated that the vehicle was taken to the dealer for scheduled maintenance and she was notified of the NHTSA Campaign Number: 22V742000 (Back Over Prevention). The contact stated that she was informed that the recall was repaired however, after the vehicle was retrieved, two hours later while in reverse, the rear-view camera failed to operate. The contact then stated that the vehicle was taken back to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure; however, the contact had not yet received a response. The failure mileage was approximately 17,000.

When my car is placed in reverse, the parking assist system is activated. The cameras are supposed to turn on to give me visibility and warnings if cars or people are approaching. Instead, the screen will go out and start blinking with a white screen. This results in an inability to safely maneuver and no camera visibility. This happens often and have been able to record 2 instances on my phone. I have reported the issue to the dealership twice and because it cannot be replicated, the issue has not been resolved. With each visit, video has been provided to service department.