2018 BMW 5 Series Electrical System

I got a "Drivetrain malfunction" error on my 2018 530e bmw, which is a hybrid plug-in model. I sent the car to the local dealer. They did all the diagnosis and concluded the high voltage battery needed to be replaced. However, they told me that the warranty (80K/8 years) will not cover it although my card is still in the warranty period. The dealer said that the BMW North America made the decision and there was nothing they could do. Without replacing the battery, the car could fail on the highway, which could be a huge safety concern. I called BMW North America and talked to the warranty department, the guy sounded stoned/disillusioned with his job/just woke up and said there’s nothing he can do and the dealership already talked to the warranty department/somebody the public doesn’t have access to and the dealership goes with whatever that department tells them.

Digital display cluster suddenly started flickering and had a shifting image moving incorrectly to the left. It made reading the electronic speedometer and other gauges impossible and highly unsafe while driving on highway. There was no way to safely determine speed or vehicle. The display did not recover after parking the car and restarting engine.

I took my car to pacific bmw in Glendale California on July 21 2023. It was getting a battery replacement under warranty. I recieved my car back November 16 2023. After 4 months of waiting and being Discriminated against, my car only got 3 out of 6 battery modules replaced. It's a safety hazard to mix new and used lithium batteries. Warranty covered me for all 6 modules to be changed but the dealership deliberately only fixed 3. After being advised to change them all.also they charged me for parts covered under warranty. I took my car in because I would get 4-6 miles on a full charge. Pacific gave it back to me with 9 miles on a full charge. It should be at least 18. I do not feel safe in my own car. Yes I have attached proof.

KLE MODULE FAILURE - Causing short on EV Hard Wires Wall Charger. Module Burned out on vehicle, which could cause fire and electrical problems. This failure also causes problems with emissions issues as this is a Hybrid Vehicle. BMW has has several issues with this and advising that it is not a covered part in the 2018 module, but has been covered and repaired in 2019 + Vehicles.

BACKUP CAMERA DOES NOT RELIABLY ACTIVATE WHEN PLACING THE CAR IN REVERSE. SCREEN ON INSTRUMENT PANEL IS BLANK WHEN IT SHOULD BE DISPLAYING THE BACKUP CAMERA. THIS PROBLEM HAPPENS INTERMITTENTLY. THE DEALER PREVIOUSLY UPLOADED NEW SOFTWARE TO ADDRESS THE ISSUE BUT THE PROBLEM STILL EXISTS, EVEN WITH THE NEW SOFTWARE.

AFTER HAVING MY BMW 530E RUN THROUGH A HAND AND SEMIAUTOMATED CAR WASH, THE CAR WAS DRIED AND DETAILED. WHEN I GOT IN THE CAR AND BEFORE TURNING THE 530E ON, THE IDRIVE SCREEN WAS DISPLAYING A WARNING MESSAGE INDICATING THAT "BATTERY CANNOT BE RECHARGED" AND TO "STOP CAREFULLY: POWER SUPPLY." THE UNDERCARRIAGE WASH WAS NOT DONE ON THIS TRIP TO THE CAR WASH AS IT IS AN ADDED FEATURE. CONTACTED BMW THROUGH THE IDRIVE SYSTEM AND SPOKE TO A MASTER TECHNICIAN WHO ADVISED TO NEVER DO A AN UNDERCARRIAGE WASH. HE ALSO ADVISED TO TURN OFF THE CAR FOR 10 MINUTES. AFTER 10 MINUTES THE MASTER TECH CALLED BACK AND I RESTARTED THE CAR AND ALL WARNINGS WERE GONE AND IDRIVE VEHICLE STATUS WAS "ALL SYSTEMS OK." MY 530E DROVE HOME 10 MILES WITHOUT ANY FURTHER ISSUES.

I WAS DRIVING ON THE HIGHWAY TO WORK AT 9AM, IT WAS A BEAUTIFUL MORNING TRAFFIC WAS MOVING VERY SMOOTH I WAS GOING 50MPH APPROXIMATELY WHEN ALL OF A SUDDEN MY CAR JERKS FORWARD AND BACKWARD THEN A BEEPING SOUND AND STOP SUDDENLY ON THE VAN WYCK EXPRESSWAY I SAW MY LIFE FLASH IN FRONT OF MY EYES. LUCKILY THE PERSON BEHIND ME WAS LIKE TWO CARS AW1 CAR AWAY SO NO ONE COLLIDED IN ME , HOWEVER WHEN I LOOK THROUGH MY REAR VIEW MIRROR I SAW ALL THE TRUCKS AND CARS COMING DOWN I DON'T KNOW HOW I WAS ABLE TO MOVE THE CAR OVER INTO THE SERVICE LANE, THE CRAZINESS IS THAT EVEN THOUGH THE CAR STOP IT WAS STILL IN DRIVE I WAS UNABLE TO PUT THE CAR IN NEUTRAL. IT'S BEEN A WEEK SINCE THIS HAPPEN AND I'M STILL HAVING ANXIETY. I AM HAVING A HARD TIME CHANGING THE CAR BECAUSE BMW INSISTED. THEY SAID SOME COLLISION AVOIDANCE WAS ON VERY SENSITIVE AND IT'S FIX NOW. BUT THE WHY WOULD A CAR STOP SUDDENLY ON A HIGHWAY WHEN NOTHING WAS IN FRONT ON ME AND NO OTHER VECHICLE WAS CLOSE BY I THANK GOD THAT I'M ABLE TO WRITE THIS I NEED SOME SERIOUS HELP BECAUSE IF I GET BACK IN THAT SAME CAR I'M GOING TO BE DRIVING IN FEAR FOR THE NEXT 3 YEARS WHO DO I SPEAK TO REGARDING THIS ISSUE. I DIDN'T EXPECT TO GET THIS TYPE OF TREATMENT FROM BMW IS LIKE THEY DON'T CARE HOW IT'S AFFECTED ME IT'S ONLY 1 MONTH ALL THEY HAVE TO DO IS CHANGE THE CAR I DID NOT PULL SLOT OF MILEAGE ON THE CAR I JUST GOT THE CAR I WAS I LOVE WITH THE CAR BUT AFTER THIS INCIDENT I DON'T KNOW IF I'LL EVER FEEL A 100% SAFE DRIVING A BMW. I NEVER HAD ANY ISSUE WITH MY 528I IT WAS PERFECT BUT IT'S SAD TO SAY THAT NOT THIS TIME AROUND. WHY AM I GOING THROUGH SO MUCH STRESS AND HEADACHE TO CHANGE THE VECHICLE IT'S JOT MY FAULT. I'M SO DISAPPOINTED IN BMW.