2019 BMW X1 Electrical System

The contact owns a 2019 BMW X1. The contact stated that the emergency call error light illuminated the instrument panel. In December of 2024, the contact received notification regarding an extended warranty coverage for the battery to be replaced. The contact was unable to immediately take the vehicle to the dealer due to other reasons. Once the contact was able to take the vehicle to the dealer, the contact was informed that the time frame for the Battery Extended Warranty coverage for the replacement of the battery had expired. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case and decided to cover 50% of the cost for the repair. The failure mileage was 44,770.

Emergency call (SOS) system is malfunctioning. This prevents the vehicle from communicating if an accident happens. BMW service stated the problem could be caused by water leaking on to the telematics control unit from the shark fin antenna, which would require replacing the unit. The TCU is located under the head liner beneath the shark fin. The head liner has to be removed to diagnosis and replace the TCU. This is poor engineering placement makes the fix difficult and very costly. The life saving feature is compromised!