2024 BMW X1 UNKNOWN OR OTHER

While visiting BMW of Alexandria, an approved BMW dealership, I was told that BMW vehicles have an issue where running it through a safe, approved inside car wash when it's below 40 degrees Fahrenheit outside is dangerous. Parts break, glass shatters, it's just dangerous. Not believing that, I sent the question to BMW of USA customer care. They had a case manger, Jake, call me today. He stated that is theoretically possible for a BMW. When I said it's scary that my kids, my wife, could be in the vehicle when parts shattered or exploded, his only comments were about warranty coverage. I even directly asked if that's possible and is there any history in BMW of that happening. He said he did not do research and refused to do it... only saying it's theoretically possible and warranty coverage would depend on the cause. That implies BMW absolutely KNOWS that it's possible and likely implies it's happened before. Can DoT ask the question and get a more direct answer?

I am a new owner of a BMW X1. The design of the 2024 vehicle is problematic. I also own a 2022 BMW X3, that car is fine. This X1 has an infotainment system much like a Tesla and it creates a distracted driving situation. For example to deactivate that feature, which I do 100% of the time, that causes the stopped car to shut off takes one button press in the X3, in the X1 it takes 3. I have to press a button, find the deactivate on the screen then select the media button to go back to the radio. The whole time I am looking away or I have a passenger do it. To switch from say satellite to FM is similar but takes 5 on screen button presses. In the X3 I have buttons pre-programmed, no looking away. I cannot believe that this car was allowed to be built. I emailed BMW over a week ago and they did not reply. I am telling you because they can do better. This is just 2 examples there are other scenarios that force action to the screen in the car.