2018 BMW X5 FUEL SYSTEM, DIESEL

The contact owns a 2018 BMW X5. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the contact observed white smoke and embers coming from the EGR cooler and intake manifold. No warning lights were illuminated. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel); the VIN was included, but the vehicle was already repaired in 2022. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,000.

The contact owns a 2018 BMW X5. The contact stated while starting the vehicle, the coolant low warning message was displayed. The contact checked the coolant level and noticed that the coolant level was low and added coolant. The vehicle was taken to the dealer, but no failure was found. The coolant level was topped off however, the failure recurred. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) and that the recall repair was previously performed. The vehicle was taken back to the dealer but was not repaired. The manufacturer was contacted, and case was filed but did not provide no assistance. The failure mileage was 49,000.

The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. Parts distribution disconnect.

The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.