4 complaints reported

2023 BMW X5 UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
4
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Dec 2024

On June 1, 2024, I was driving on the highway at about 70 MPH, when all of a sudden there was a loud boom and the glass on the panoramic sunroof blew out. Was not close to other vehicles, nor did I hear any impact from any object. Immediately drove my car to the local dealership. Dealership indicated it was not a known issue that they have seen and said it was outside influence that caused the issue. However, the glass was pointed upward and the glass exploded outward. Fortunately, I had my sunroof cover in the closed position so none of the glass dropped on me, but it could have been harmful to me, causing me to get into an accident. No vehicle warnings appeared just before the explosion.

Type: Vehicle, Vehicle: 2023 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2024
Jun 2024

When driving down the highway at 65 mph there was a loud bang and wind started blowing through the roof. Small shards of glass came through the moon roof. I pulled over at the next exit and stopped. I looked at the moon roof and it had exploded. At the time of the incident the moon roof was closed. It was daylight and I was not near an overpass, so no one could have thrown a rock to cause the damage. The moon roof clearly failed for no apparent reason. I was fortunate that the moon roof was closed because the vinyl part of the moon roof prevented all of the glass from falling into the car while I was driving. I have looked on line and there are several, perhaps many, such instances reported. BMW seems to be unaware of this issue.

Type: Vehicle, Vehicle: 2023 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jun 2024
Jan 2024

Drivetrain failure reported on dash. Car stutter during drive but continued without any breakdown.

Type: Vehicle, Vehicle: 2023 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2024
Feb 2023

My X5 was accelerating on its own. I was able to control the speed with the brakes but once I took my foot off the brake the vehicle would accelerate again. It went as fast as 50 MPH. I did shut off the vehicle at a stop light to disengage any possible system. The car continued to accelerate once I let off the brake. Once home, my garage smelled horribly of burnt rubber from riding the brake pads. No system dash board notifications appeared. BMW dealership took the vehicle for inspection and couldn’t find an issue. National BMW then sent an engineer out. They told me there was nothing wrong with the vehicle and it was user error?! I refused to take back the vehicle. No one ever drove the car to try to reproduce the unintended acceleration issue. Overall, very concerning that the vehicle will be sold to an unsuspecting driver.

Type: Vehicle, Vehicle: 2023 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jun 2022

Trend Over Time

Complaints by year

Quick Summary

The 2023 BMW X5 has 4 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.