2016 BMW X6 Power Train

I am reaching out regarding a serious issue with my 2016 BMW X6 M, which suffered a driveshaft failure. I understand that certain BMW models were recalled for similar issues, but my vehicle was not included. Given the severity of the damage and the number of similar complaints online, I believe this issue warrants further review. Recently, while driving on the freeway, my vehicle experienced a sudden failure, requiring it to be towed to a repair shop. There were no warnings or indications that anything was wrong. Upon inspection, the mechanics determined that the driveshaft had come loose, causing extensive damage to the undercarriage and transmission. Due to the severity of the issue, which literally renders my car as a complete loss due to a repair bill over $35,000. I am reaching out to you for assistance. I also contacted BMW's customer relations line which followed a standard script indicating that there were no recalls and no acceptance of any responsibility.

The contact owns a 2016 BMW X6. The contact stated while driving 35 MPH, there was an abnormal sound coming from the front of the vehicle. The contact pulled off the road. There was no warning light illuminated. The vehicle was towed to local mechanic who informed the contact that the driveshaft had detached from the vehicle. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 17V138000 (Power Train) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was 150,000.

I was driving down the street and the drive shaft broke and when that broke it hit my exhaust and broke my transmission cooler