5 complaints reported

2017 Cadillac Escalade UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
5
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Dec 2021

Cadillac Cue system has stopped working. GM will not replace but is aware of the issues with the faulty system. Screen has been checked by the dealership. They indicate that they are aware of the issues with the system but no recall has been issued. Because this controls many functions of the vehicle, it's safety issue. Consumers should not have to pay the costs to have this issue resolved.

Type: Vehicle, Vehicle: 2017 CADILLAC ESCALADE, Manufacturer: General Motors, LLC
Incident: May 2021
Jul 2020

I DEVELOPED AN A/C LEAK FROM MY CONDENSOR. GMC, CHEVY AND CADILLAC ARE VERY AWARE OF HOW COMMON THIS PROBLEM IS AND THERE IS NO RECALL.

Type: Vehicle, Vehicle: 2017 CADILLAC ESCALADE ESV, Manufacturer: General Motors, LLC
Incident: Jul 2020
Oct 2019

EVERY TIME THAT I AXELARATE, THERE'S A FUNNY NOISE THAT I'M HEARING FROM THE BOTTOM OF THE VEHICLE THAT BATTERED MY EARS AND THE NOISE KEPT ON GOING LOUDER AS I AXELARATE. EVEN MORE NOISE ON THE HIGHWAYS

Type: Vehicle, Vehicle: 2017 CADILLAC ESCALADE ESV, Manufacturer: General Motors, LLC
Incident: Sep 2019
Sep 2019

WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.

Type: Vehicle, Vehicle: 2017 CADILLAC ESCALADE, Manufacturer: General Motors, LLC
Incident: Sep 2019
Sep 2019 Crash Injury

I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!

Type: Vehicle, Vehicle: 2017 CADILLAC ESCALADE, Manufacturer: General Motors, LLC
Incident: May 2019

Trend Over Time

Complaints by year

Quick Summary

The 2017 Cadillac Escalade has 5 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.