2017 Chevrolet Colorado Steering

The contact owns a 2017 Chevrolet Colorado. The contact stated while reversing out of the driveway, the steering wheel became stiff. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the power steering gearbox needed to be replaced. The power steering gearbox and wiring harness were replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 55,257.

I took my 2017 Chevrolet Colorada in for an oil change and when exiting the building I made a sharp left turn at very slow parking lot speed. The steering wheel locked up and was difficult to break loosed. I had the mechanic come out and he drove the Colorada around the building and it locked up on him also. This could be a very life threatening situation had it not been in the parking lot. I drove directly to the Chevrolet dealer to report the problem and they had never heard of this happening. I beg to differ on there statement as I did an Internet search and found numerous problems the same as mine from owners of Colorado, Silverado and GMS pickups. I am actually hesitant to drive this vehicle for fear of have a catastrophic failure causing injury or death. I was at a Jiffylube service center at the time and the certified mechanic drove the vehicle. Thank You: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Power steering issues same as 2015 and 2016 recall

The contact’s husband owns a 2017 Chevrolet Colorado. The contact stated that on multiple occasions while driving approximately 30-35 MPH, the steering wheel jerked. The contact stated that she was concerned for her safety while driving the vehicle. The contact stated that the failure almost caused a crash. The power steering and stabili-trak warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

I STARTED MY 2017 CHEVROLET COLORADO IN A PARKING LOT AND HAD NO POWER STEERING. I RECEIVED A POWER STEERING FAILURE MESSAGE TELLING ME TO DRIVE WITH CAUTION AND TO HAVE THE POWER STEERING SERVICED. I LEFT IT RUN FOR 15 MINUTE AND SHUT IT OFF. I RETURNED A COUPLE HOURS LATER AND THE POWER STEERING HAD RETURNED. THE DEALER FOUND CODE C056D. THEY HAD TO REPLACE THE RACK AND PINON ASSEMBLY. I AM THE ORIGINAL OWNER OF THE TRUCK AND IT HAS 38000 MILES ON IT. THE DEALER REDUCED THE REPAIR COST FROM $1500 TO $900. I FOUND THAT THERE WAS A RECALL FOR 2015 AND 2016 COLORADOS FOR THE SAME PROBLEM. A SERVICE BULLETIN 16-NA-065 WAS ISSUED FOR 2015 AND 2016 MODELS AND THEN LATER INCLUDED 2017 AND 2018 MODELS. CHEV WOULD NOT PAY ANY OF THE COST BECAUSE IT WAS NOT UNDER WARRANTY OR PART OF THE RECALL. THIS IS A MAJOR SAFETY ISSUE. I HAVE FOUND SEVERAL INSTANCES IN FORUMS WHERE THE SAME THING HAS HAPPENED. APPARENTLY THIS IS NOT JUST A COLORADO/CANYON ISSUE AND IS NOT LIMITED TO 2015 AND 2016 MODEL YEARS. THERE ARE EXAMPLES OF THIS HAPPENING ON SILVERALDOS ALSO. IT THE VEHICLE HAD BEEN IN MOTION WHEN I LOST THE POWER STEERING I COULD HAVE CAUSED A MAJOR CRASH.

DURING EXTREMELY COLD WEATHER (NEAR OR BELOW 0 DEGREES F), ELECTRONIC POWER STEERING FAILURE HAS OCCURRED UPON VEHICLE STARTUP. ONCE THE VEHICLE IS THOROUGHLY WARMED UP DURING THESE CONDITIONS POWER ASSIST RETURNS. I WAS ADVISED TWO WINTERS AGO BY A GM SERVICE MANAGER TO 'LET IT WARM UP FOR A FEW MINUTES' BEFORE DRIVING OFF. FIFTEEN MINUTES DIDN'T DO IT TWO DAYS AGO WHEN I LEFT WORK, AND ENDED UP MUSCLING IT HOME - TURNS FROM A STOP WERE EXTREMELY DIFFICULT. TODAY I HAD ERRANDS TO RUN AFTER WORK AND THE SYSTEM DID NOT RETURN TO 'LIFE' UNTIL AFTER MY THIRD STOP -- ABOUT 38 MINUTES OF COMBINED CITY & HIGHWAY DRIVING, LEAVING IT RUNNING DURING MY STOPS. DRIVER INFORMATION CENTER (DIC) INDICATED THE FAILURE AT VEHICLE START. MULTIPLE ATTEMPTS TO SHUTDOWN AND RESTART HAD NO EFFECT.

ON 9/10/20 MY STEERING WHEEL SEEMED TO "FIGHT" ME OCCASIONALLY WHILE DRIVING TO WORK AT 50MPH. ON 9/11/20 I DROVE TO WORK WITHOUT INCIDENT. ON 9/11/20 WHILE DRIVING HOME FROM WORK (5 MILES) 3 SEPARATE TIMES WHILE TURNING AT THROUGH AN INTERSECTION AT 20-25MPH THE VEHICLE STEERING WHEEL COMPLETELY LOCKED IN PLACE WHILE THE VEHICLE WAS IN MOTION AND TRAFFIC COMING AT ME FROM TWO DIFFERENT DIRECTIONS. A COMPLETE LOSS OF MANEUVERABILITY. ON 9/16/20 I HAVE AN APPOINTMENT WITH MY MECHANIC.

ON 25 OCTOBER 2019, WHILE MOVING FORWARD AFTER BACKING OUT OF THE PARKING SPACE AT MY WORK, THE TRUCK BEGAN AN UNCOMMANDED TURN TO THE LEFT. WITH SIGNIFICANT FORCE I WAS ABLE TO STRAIGHTEN THE STEERING WHEEL. IN LIGHT OF THE POTENTIAL LACK OF STEERING CONTROL, I HAD THE TRUCK DELIVERED TO THE COURTESY GMC DEALERSHIP IN LAFAYETTE, LOUISIANA FOR REPAIR. ACCORDING TO THE REPAIR RECEIPT, THE ELECTRIC BELT DRIVE RACK AND PINION STEERING GEAR WAS REPLACED AND THE TRUCK WAS RETURNED TO ME ON 30 OCTOBER 2019. ON 22 NOVEMBER 2019, AGAIN WHILE DRIVING THROUGH THE PARKING LOT AT MY WORK THE TRUCK WENT INTO AN UNCOMMANDED LEFT TURN. THE ACTIONS OF THE TRUCK WERE NEARLY IDENTICAL AS I EXPERIENCED IN THE FIRST TRUCK LOSS OF CONTROL EVENT. I DELIVERED THE TRUCK TO COURTESY GMC IN LAFAYETTE, LOUISIANA. WHEN THE CUSTOMER SERVICE ADVISOR TURNED THE TRUCK INTO THE SERVICE BAY, A LOUD METAL-TO-METAL SOUND WAS HEARD FROM THE FRONT OF THE TRUCK. ON 4 DECEMBER 2019, I MET WITH THE CUSTOMER SERVICE ADVISOR AND THE AUTOMOTIVE TECHNICIAN AT THE COURTESY GMC DEALERSHIP TO DISCUSS THE STATUS OF THE TRUCK. THE AUTOMOTIVE TECHNICIAN STATED THAT HE WAS GOING TO CONTACT GMC ABOUT THE ISSUE THE NEXT MORNING. ON 5 DECEMBER 2019, I WAS CONTACTED BY THE AUTOMOTIVE TECHNICIAN WHO INFORMED ME THAT HE HAD DISCUSSED THE ISSUE WITH AN ENGINEER AT GENERAL MOTORS CORPORATION. THE ENGINEER ADVISED THE AUTOMOTIVE TECHNICIAN TO REPLACE THE PART THAT WAS PREVIOUSLY REPLACED, BUT ORDER THE PART THROUGH A DIFFERENT PARTS WAREHOUSE. THIS WAS STRANGE TO ME AS I WOULD BELIEVE THAT THE PARTS FROM ANY WAREHOUSE WOULD BE ACCEPTABLE. ON DECEMBER 2019, THE TRUCK REPAIR WAS COMPLETED AND WAS RETURNED TO ME. THUS FAR, THE TRUCK HAS OPERATED PROPERLY.

STEERING IS INTERMITTENT AT TIMES. THE STEERING WHEEL WILL NOT TURN SMOOTHLY, INSTEAD IT JUMPS IN 1-2" INCREMENTS. SEEMS TO RESET OR FIX ITSELF AFTER THE TRUCK IS TURNED OFF FOR A LITTLE WHILE.

STEERING LOCKED WHEN TURNING INTO A PARKING LOT AND WOULD NOT STRAIGHTEN OUT

MAKING A RIGHT HAND TURN ONTO OUR ROAD THE STEERING WHEEL LOCKED UP. I WAS UNABLE TO CONTROL THE TRUCK OTHER THAN BRAKING. AFTER SLAMMING ON THE BRAKES THE STEERING RESUMED.