2012 Chevrolet Cruze Power Train
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
Had a 3-5-R wave plate failure. Symptoms started at around 87,000 miles. Bouncing/jerking when put into reverse. 5th gear slams hard into gear when upshifting and downshifting, making it feel like I have been rear ended. Now 3rd gear is starting to shift hard like 5th. Soon I'll have no gears. Car has been both regular and preventative maintained so should not have such a massive failure at under 100k miles. Other vehicles with the same transmission (6t40) have been recalled due to similar issues, like the 1.4 turbocharged Cruze, but not the 1.8l Cruze for whatever reason. Now I have to pay $4k for a rebuild on something that Chevrolet should be liable to pay.
Car started jerking when put in reverse and slams hard into 5th gear only. Taken to transmission shop and they have no idea what's causing it. They said they've never seen something like this before, and said it doesn't feel like a major transmission failure. Car only had 98,000 miles on it when hard shifting started. Regularly maintained. Motor and trans mounts were checked and fine. More than normal amounts of metal in trans fluid when drain and fill was performed.
Internal transmission failure Just started with the transmission coolant line coming off on the interstate and the car wouldn't go this can cause a major wreck an now the transmission is going out has been verified by jd byrider and has several coolant leaks
feel like it downshift first really fast before going in 5 th gear. Feel like you’re going to fly out the windshield. If seatbelt wasn’t on you would get whiplash. When driving in automatic it go in limp mode. burning oil. Now
Car started blowing out white smoke and tranny fluide out tailpipe and then loosing power as inside of car filled with burnt plastic smell and smoke. On 08-03-2023 I test drove car. Upon entering car I commented a out smell of car. Left lot with car at approx 6:30pm, on 08-06-2023 at approx 4pm incident occurred and now that smell is even stronger inside car. So leaves me to believe it was already an issue and a possible life threatning one at that. Possiblity of igniting a fire . Transmission fluid is very flammable when heat source of engine and fluide trapped by shield. So engine was shut down immediately and we got out of car till we knew it didnt ignite.
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at various speeds, there was a whining sound coming from the transmission before the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was later taken to the local transmission service center and the transmission was rebuilt. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.
Clutch pedal began sinking down to the floor with little to no resistance, car would have trouble shifting took it to the dealer, I don't know what they did but it fixed it temporarily. Went to see another car for purchase a few days after with it and on my way back clutch failed completely, clutch pedal sunken all the way to the floor with no possible way to shift I was stuck. Towed it to have it "fixed" sold it to carvana, don't buy one manual or auto
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHIFTING GEAR OUT OF PARK TO DRIVE, THE GEAR SHIFTER FAILED TO ENGAGE PROPERLY. THE STABILITY TRAC CONTROL AND CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOWED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CODE# P0700 TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO CRAIN BUICK GMC (710 S AMITY RD, CONWAY, AR 72032, (501)329-6825) WHERE A DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN PROVIDED WAS INCORRECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
The transmission is a known issue, so much so they issued a service bulletin. The transmission will give out or shift very abruptly or shift in to neutral without warning and at various speeds. Our specific case was sudden downshift while travelling about 65 mph, then shifted into neutral which turned the engine off causing an abrupt stop then eventual release and had to coast to a stop. We then got a code for transmission code that a mechanic inspected and tried to replace a part they said the code was most likely related to. The mechanic then stated that if this did not fix it, it would require complete replacement of transmission. The independent service provider confirmed that it was indeed related to an internal service notice for GM. They did not give us the related number. We also received a notice to bring the car in for related notice if the car was under certain mileage however they knew our vehicle was over since they do all the service. In research, this is a common problem where Chevrolet is not able to accurately detect, troubleshoot and repair. It is a known issue however we are on the hook for the repair when this is clearly a design issue and a severe safety issue.
RIGHT FRONT AXLE MAKING NOISE FOR A WHILE NOW IT IS LEAKING. IS THIS RELATED TO THE OTHE CHEVY AXLE RECALL? CAN'T GET PARTS AS THEY ARE NO LONGER MANUFACTURED
MY CAR WAS PARKED AND WHEN I WENT TO REVERSE IT IT WOULD NOT REVERSE, THEN AFTER GETTING IT REVERSE I DROVE IT AND THEN IT WOULD NOT GO OVER 23 MPH. AFTER HAVING IT LOOKED AT AND WAS TOLD THAT THE TRANNY IS BAD AT 95699. AFTER DURING MY RESEARCH I FOUND OUT THAT THE CRUZE IS NOTORIOUS FOR THE TRANSMISSION GOING OUT BETWEEN 70 K TO 90 K. THERE SHOULD EITHER BE A RECALL ON THESE, BUY BACK ETC
AT 91,000+/- MILES THE TRANSMISSION INTERIOR BROKE INTO MULTIPLE PIECES WHILE DRIVING IT HOME FROM THE DEALERSHIP. THIS WAS AFTER THE DEALER TOLD US NOTHING WAS WRONG WITH THE TRANSMISSION. THERE WERE NO CODES AND NO WARNING. PREVIOUS MECHANIC SENT US TO THE DEALERSHIP AND INFORMED ME THAT NO CODES WERE CLEARED.
DAUGHTER HAS COMPLAINED ABOUT LOSS OF POWER WHILE ON THE INTERSTATE IN KANSAS CITY. ON THIS PARTICULAR MORNING, MY HUSBAND PULLED OUT OF THE DRIVEWAY AND THE CAR WOULD NOT GO OUT OF FIRST GEAR. HE WAS ABLE TO DRIVE IT DOWN THE STREET TO THE CHEVROLET DEALERSHIP. IT WAS INITIALLY JUST DIAGNOSED WITH A CRACKED TURBO. WE TOLD THEM TO REPLACE IT. THEY REPLACED IT AND THEN DETERMINED THE TRANSMISSION WAS BURNED UP. THE MECHANIC SAID HE THOUGHT THE FACT THAT THE TURBO DIDN'T WORK PROPERLY CAUSED THE TRANSMISSION TO BURN OUT AT 85,000 MILES. HAVE HAD PROBLEMS ON AND OFF FOR A YEAR WITH THE TURBO AND HAVE ALWAYS TAKEN IT IN AND HAD THOSE ISSUES FIXED AS SOON AS THE LIGHT COMES ON THE DASH. FINALLY THERE WAS A RECALL ON THE TURBO AND WE HAD THE ACTUATOR REPLACED IN NOV. 2019 AND LESS THAN A MONTH LATER, THE TURBO CRACKED AND THE TRANSMISSION FAILED AND NO LIGHT EVER CAME ON, ON THE DASH. HAD TO SPEND $5400 TO FIX THESE ISSUES. I'M CONCERNED AND DON'T UNDERSTAND WHY THERE ISN'T A COMPLETE RECALL ON THE TURBOS AS WE'VE READ IN MANY PLACES THAT PEOPLE HAVE HAD PROBLEMS WITH THESE TURBOS, LEAVING HUGE COSTS TO CONSUMERS. CONTACTED CHEVROLET AND OF COURSE, THEY REFUSE TO HELP WITH ANY OF THESE COSTS.
MY SERVICE ENGINE LIGHT HAS COME ON AND NOT IT WILL NOT SHIFT GEARS ALL THE TIME. SOMETIMES IT DRIVES FORWARD. SOMETIMES IT DOESN'T. I NEED THIS ISSUE TO BE ADDRESSED. WHEN YOU HAVE OVER 100 COMPLAINTS FOR THE SAME THING CORPORATE NEEDS TO LISTEN. IF SOMEONE DIES BECAUSE OF THIS NO AMOUNT OF COMPENSATION WILL BE ENOUGH
TRANSMISSION WENT OUT AT 46,942 MILES IN 2012 CHEVROLET CRUZE ON 10/14/19. I WAS ON MY WAY HOME FROM WORK AT NIGHT. LUCKILY I WAS ON A SMALL, EMPTY ROAD IN TOWN CLOSE TO HOME. THE ENGINE REVVED BUT WOULD NOT UP SHIFT. I PULLED OVER AND SHUT THE CAR OFF HOPING IT MIGHT BE A COMPUTER ISSUE. WHEN I TURNED IT BACK ON, THE SHIFTER MOVED BUT THE TRANSMISSION WOULD NOT SHIFT OUT OF PARK. TOWED IT TO MY DEALER, WERE IT HAS ALWAYS BEEN SERVICED. THE CAUSE WAS A WAVE PLATE FAILURE; GEARS 3-5-R WERE LOST. DECIDED TO REPLACE THE TRANSMISSION WITH A NEW ONE TO THE TUNE OF $4,500. CONTACTED GM/CHEVROLET. WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE AS FAR AS FINANCIAL ASSISTANCE GOES. THE CAR WAS OUT OF THE 5-YEAR/100,000 WARRANTY PERIOD. I HAD JUST FINISHED PAYING IT OFF. THIS CAR HAS LESS THAN 50,000 MILES, AND IS CONSERVATIVELY DRIVEN. THE ORIGINAL BRAKE PADS STILL HAVE HALF THEIR LIFE LEFT. IT IS A PROBLEM WHEN A MODERN CAR CAN NOT GET TO 50,000 BEFORE A CATASTROPHIC FAILURE LIKE THIS HAPPENS. I SENT GM CORPORATE A LETTER OF COMPLAINT ASKING THEM TO INVESTIGATE THE OLD TRANSMISSION. CONSUMERS SHOULD NOT HAVE TO PAY THE PRICE OF A SHODDY PRODUCT. WHAT HAPPENS WHEN THIS CAUSES SERIOUS ISSUES? I WAS GIVEN A $100 VOUCHER FOR FUTURE REPAIRS OR SERVICES FOR MY TROUBLE. THAT WAS A KINDNESS FROM A CUSTOMER SERVICE STANDPOINT, BUT NOT ON A CORPORATE LEVEL. I WANTED MY ISSUE TO BE HEARD BY THE BOSSES, BUT LIKE ANY BIG COMPANY IT GOES UNHEARD AND DISREGARDED. PEOPLE NEED TO SPEAK OUT AGAINST BIG COMPANIES. I UNDERSTAND SOMETIMES THINGS BREAK, BUT NOT WHEN THE MACHINE IS TAKEN CARE OF. FLUKES DON'T HAPPEN CONSISTENTLY, AND THIS IS A CONSISTENT PROBLEM WITH THESE DRIVE TRAINS. I WAS GOING TO KEEP THE CAR ANYWAY AND GET A NEWER ONE IN THE SPRING. NOT NOW. NOW I HAVE TO PAY ON IT FOR ANOTHER YEAR. I HOPE THIS DOES SOME GOOD IF JUST TO GIVE PEOPLE A WARNING.
THE VEHICLE HAS ONLY 80,000 MILES ON IT AND IT JUST QUIT RUNNING.I WAS ABLE TO HAVE SOMEONE HELP TO PUSH IT OUT OF THE ROAD. I WAS TOLD BY A REPAIR SHOP THAT THE TRANSMISSION IS BAD. I UNDERSTAND THAT GM IS AWARE OF THE BAD TRANSMISSION BUT HAVE NOT RECALLED THE VEHICLE TO FIX IT.
I BOUGHT THE CAR USED ABOUT 2 YEARS AGO FROM A CERTIFIED CHEVY DEALERSHIP. AT THE TIME I HAD CONCERNS ABOUT THE TRANSMISSION BECAUSE IT WAS SHIFTING HARD (ESPECIALLY WHEN IT DOWN-SHIFTED AT LOW SPEED) SO I BROUGHT IT BACK TO THE DEALERSHIP TO LOOK AT. I ALSO HAD A FEW OTHER ISSUES LIKE AN ANTI-FREEZE ODOR. THE MECHANIC AT THE DEALERSHIP TOLD ME THE TRANSMISSION ADAPTS TO THE PERSON DRIVING IT, SO I ATTRIBUTED THE PROBLEM TO THAT AND FIGURED IT WOULD "RE-LEARN" HOW I DROVE AND ADJUST. WELL, IT NEVER DID, AND SUDDENLY, WITHOUT ANY WARNING THE TRANS COMPLETELY GAVE OUT DRIVING WHILE I ON ON MY RURAL BACK-ROADS. SEVERAL MONTHS AND TWO TRANSMISSIONS LATER, THE MESSAGE "TRANSMISSION HOT IDLE ENGINE" PERSISTS AND NO ONE CAN FIND THE REASON WHY.
FROM THE TIME I BOUGHT THIS VEHICLE (OFF LEASE) THE TRANSMISSION NEVER FELT RIGHT. THE CAR WOULD JERK FROM GEAR TO GEAR AND THE RPMS WOULD SKY ROCKET. I EXPRESSED THIS CONCERN MULTIPLE TIMES WITH THE DEALERSHIP I BOUGHT THE CAR FROM AND THEY ASSURED ME EVERYTHING WAS OKAY AND THAT IT WAS JUST THE TYPE OF TRANSMISSION. AFTER JUST GETTING MY CAR OUT OF THE SHOP FOR A SEPARATE ISSUE THE CRUZE LEFT ME ON THE SIDE OF A VERY BUSY HIGHWAY THAT IS NOTORIOUS FOR ACCIDENTS. AS I TRIED TO SPEED UP THE RPMS WOULD ONCE AGAIN SKY ROCKET BUT THE CAR WOULD NOT ACCELERATE. AFTER ABOUT A MINUTE OF THIS HAPPENING I PULLED OVER TO THE SIDE OF THE ROAD. AFTER PUTTING THE CAR IN PARK I SAT FOR A MOMENT. WHEN TRYING TO DRIVE THE CAR JUST WOULD NOT MOVE. I TRIED FORWARD AND REVERSE AND NEITHER WORKED. SO THERE I SAT WITH CAR WHIZZING BY ME WITH A CAR THAT DID NOT WORK. AFTER TOWING THE CAR TO THE SHOP HE GAVE ME THE GUT WRENCHING NEW THAT MY 7 YEAR OLD CAR'S TRANSMISSION IS SHOT. I NOW HAVE A $4,000 REPAIR WHICH I CANNOT AFFORD. OH AND THE KICKER IS I OWE $8,000 STILL.
THE TRANSMISSION RELATED TO REVERSE, 3RD AND 5TH GEAR AND THE TRANSITION BETWEEN GEARS WENT OUT. NO REAL WARNING BEFORE THIS HAPPENED. VEHICLE WAS STATIONARY WHEN IT WOULDN'T WORK IN REVERSE, THEN WOULD NOT DRIVE MORE THAN 24 MPH ON ROAD.
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN SWERVING ACROSS THE ROAD AND THE CONTACT LOST COMPLETE CONTROL. THE VEHICLE ALSO MADE AN ABNORMAL ANIMAL SOUND, SIMILAR TO A COW MOO-ING. IN ADDITION, THE VEHICLE ACCELERATED ON ITS OWN AND JERKED VIOLENTLY BACK AND FORTH. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS IT LOST POWER. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO JIMMY VASSER CHEVROLET (583 SOSCOL AVE, NAPA, CA 94559, (707) 255-7600) TO BE DIAGNOSED, BUT NO FAILURES WERE FOUND. THE MECHANIC STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT A NEW TRANSMISSION WAS NEEDED. THE MANUFACTURER OFFERED TO PAY 10% OF THE REPAIR COST. THE FAILURE MILEAGE WAS 123,000. THE VIN WAS UNKNOWN.
TRANSMISSION MODULE CONTROL BAD. CAR JERKS WHEN PUT IN GEAR AND TAKES OFF VERY SLOW OR NOT AT ALL. VERY DANGEROUS.
THE OIL HOUSING UNIT IS LEAKING CAUSING OIL TO LEAK INTO THE ENGINE AND BURN POTENTIALLY CAUSING A FIRE.
WHILE IN MOTION DRIVING DOWN A MAJOR CITY STREET... WITHOUT ANY DASH LIGHTS/WARNING LIGHTS THE VEHICLE WOULD NO LONGER ACCELERATE AND STOPPED MOVING. THE VEHICLE WAS DEAD WITHOUT PRIER WARNING. I DID NOT HAVE ENOUGH TIME TO PULL OVER ON THE SIDE OF THE ROAD CREATING A VERY DANGEROUS SITUATION FOR ME. AFTER GETTING THE VEHICLE TOWED, I WAS TOLD THAT THE TRANSMISSION HAD FAILED.
I HAVE HAD MY CAR SINCE 2012 AND HAVE NOT HAD ANY ISSUES, UNTIL NOW. MY CAR WAS RUNNING FINE WHEN OUT OF THE BLUE, WHILE DRIVING HOME FROM WORK ON A CITY STREET, MY CAR WOULD NOT GO OVER 30 MPH. I WAS ABLE TO MAKE IT HOME AND WHEN I WENT TO TAKE IT TO A DEALER TO HAVE IT LOOKED AT, I COULD NOT BACK THE CAR OUT THE GARAGE. THE CAR WOULD GO FORWARD, BUT NOT BACK. I HAD TO HAVE THE CAR TOWED TO THE DEALER WHERE HE WAS ABLE TO DIAGNOSE THE CAR WITH A BROKEN SHIFTER PLATE THAT DAMAGED OTHER PARTS OF THE TRANSMISSION. I REGULARLY MAINTENANCE MY CAR AND ONLY HAVE 60,409 MILES ON IT (MOSTLY HIGHWAY MILES). A CAR THIS YOUNG AND WITH THAT FEW MILES SHOULD NOT HAVE TRANSMISSION ISSUES. I LOOKED UP THE ISSUE AND IT SEEMS TO BE COMMON WITH THIS CAR (SEE THE BELOW LINKS). SINCE THIS IS NOT A NORMAL WEAR AND TEAR ISSUE, IT SEEMS TO BE A MANUFACTURING PROBLEM, I AM REQUESTING THAT A SERVICE BULLETIN OR RECALL BE ISSUED SO NO OTHER PERSON DEALS WITH THIS ISSUE. I ALSO ASK THAT YOU REVIEW THE ATTACHED REPAIR DOCUMENTS SO THAT I MAY GET SOME SORT OF COMPENSATION FOR THE REPAIRS. I TAKE CARE OF MY CAR AND SHOULD NOT HAVE HAD TO SPEND ALMOST $4,000 FOR REPAIRS THAT WERE NOT DUE TO NEGLECT. HTTPS://WWW.CARCOMPLAINTS.COM/CHEVROLET/CRUZE/2012/TRANSMISSION/TRANSMISSION_FAILURE.SHTML HTTPS://WWW.CRUZETALK.COM/FORUM/25-GEN1-SERVICE-ISSUES/114713-TRANSMISSION-PROBLEMS.HTML HTTPS://WWW.CRUZETALK.COM/FORUM/9-GENERAL-DISCUSSION/208234-HELP-2012-CRUZE-WONT-GO-REVERSE-NEUTRAL.HTML
AFTER SEVERAL TRIPS TO DEALER FOR COOLANT ISSUES, CAR WAS FINE FOR AWHILE. NOTICED LOW COOLANT YET AGAIN, FILLED IT AND 2 WEEKS LATER DURING OIL CHANGE WAS INFORMED THAT I HAD NO COOLANT. 3 DAYS LATER TRANSMISSION FAILED WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC, I WAS ABLE FORTUNATELY, TO PULL IT OVER TO THE SHOULDER AND HAD IT TOWED. VERY DANGEROUS SITUATION! 120.000 MILES AND NO PRIOR INDICATION OF ANY ISSUES. JUST CONTACTED CHEVROLET TO SEE IF ANY ASSISTANCE IS AVAILABLE. THIS CAR HAS BEEN GREAT EXCEPT FOR THE COOLANT ISSUES....UNTIL THIS! THE CAR IS NO LONGER DRIVEABLE!
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Quick Summary
The 2012 Chevrolet Cruze has 66 Power Train complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.