33 complaints reported

2012 Chevrolet Cruze Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
33
Crashes
2
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2013

STEERING BINDS/STICKS AT SPEEDS ABOVE 45 MPH WHEN DRIVING ON A STRAIGHT ROAD. ADDITION EFFORT IS REQUIRED TO ADJUST STEERING WHEN THIS OCCURS. THIS COULD LEAD TO AN ACCIDENT SINCE ADDITIONAL EFFORT IS REQUIRED TO CHANGE STEERING DIRECTION AND COULD RESULT IN OVER CORRECTION. DEALER REPLACED STEERING GEAR ASSEMBLY BUT THE PROBLEM RETURNED AFTER ABOUT 5,000 MILES. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2013
Apr 2013

THE CAR SUDDENLY DEVELOPED A STEERING PROBLEM. WHILE DRIVING STRAIGHT IT WILL START TO WANDER, WHEN I GO TO MAKE A SMALL CORRECTION TO REMAIN GOING STRAIGHT THE STEERING IS NOT IMMEDIATELY RESPONSIVE. THE STEERING WHEEL SKIPS BEFORE IT STARTS TO MAKE THE CORRECTION WHICH THEN MAKE THE CAR SLIGHTLY JERK TO ONE DIRECTION OR THE OTHER. IT IS LIKE THE STEERING DOES NOT RESPOND AT FIRST, THIS IS ONLY WHILE I AM DRIVING STRAIGHT. IT SEEMS MORE NOTICEABLE BETWEEN 40-60 MPH. I TOOK IT TO THE DEALER WHO SAID THEY COULD NOT FIND ANY THING AND IT IS NORMAL. THIS IS NOT NORMAL IT NEVER DID IT UNTIL A MONTH AGO. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2012
Apr 2013

UP TO THIS POINT HIGH PRAISE FOR THE CRUZE IN GENERAL BUT I RECENTLY NOTICED MY 2012 CHEVY CRUZE ECO HAS BEGUN TO HAVE STEERING ISSUES. THIS BEGAN AT AROUND 16000 MILES AND BEGAN SOMETIME AFTER THE OIL PAN RECALL WORK WAS DONE AT THE DEALER . (BUT APPROXIMATELY 6000 MILES AFTER THAT SO I CAN'T DEFINITELY ATTRIBUTE IT TO THAT). TIRE ROTATION WAS RECENTLY PERFORMED AT THE DEALER AS WELL. THE CAR HAS A SLIGHT PULL IN ONE DIRECTION AND WHEN THE STEERING IS CORRECTED THERE IS A PERCEPTIBLE "JERK" TO THE OTHER DIRECTION. SIMILAR TO A STEERING WHEEL POSITION SENSOR SYMPTOM I HAD ON AN OLDER VEHICLE. FEELS LIKE THE POWER STEERING "SKIPS" OR HAS A DEAD SPOT. L LOOKED THIS UP BEFORE TAKING IT TO THE DEALER AND SAW MANY OTHERS HAD A SIMILAR ISSUE SO I THOUGHT I'D FILE A COMMENT. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2012
Jan 2013

DRIVING IN STRAIGHT LINE DOWN HIGHWAY @ +/-50 MPH THE CAR BEGINS TO DRIFT, AS YOU STEER TO CORRECT BACK, THE STEERING WHEEL HAS A FEEL LIKE ITS STUCK OR LOCKED AND GIVES THE FEEL LIKE YOU HAVE TO FORCE IT BACK TO RELEASE IT. ALMOST FEELS LIKE A DEAD SPOT IN THE STEERING FOR LACK OF A BETTER TERM. I STATED TO NOTICE IT OFF AND ON FAINTLY SINCE MAYBE AROUND XMAS AND IT HAS SEEMINGLY BEEN GETTING WORSE AND WORSE HAPPENING MORE OFTEN AND MORE NOTICEABLE. JUST YESTERDAY I EVEN NOTICED FOR THE FIRST TIME THE SAME FEELING WHILE JUST SITTING STOPPED AT A RED LIGHT. GAVE THE STEERING WHEEL A LITTLE BACK AND FORTH MOTION AND IT REPLICATED THE SAME STUCK FEELING / DEAD STOP IN THE STEERING. JUST DID A LITTLE BIT OF CHECKING ONLINE AND SEE THAT I AM NOT THE ONLY PERSON EXPERIENCING THIS SAME THING SO I KNOW THAT IM NOT GOING CRAZY. HERE IS A LINK I FOUND OF OTHERS EXPERIENCING THE SAME PROBLEM... HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/9245-ODD-STEERING-2012-CRUZE-ANYONE-ELSE-PROBLEM.HTML. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2013
Jan 2013

STEERING HAS INTERMITTENT ISSUE. WHILE DRIVING AT INTERSTATE SPEEDS IT FEELS AS THOUGH THE WHEEL GETS CAUGHT IN A NOTCH. BESIDES THAT WHEN THIS IS OCCURRING THE ELECTRIC STEERING GETS TWITCHY, AND PULLS 1/8-1/4IN TO THE RIGHT EVERY 10SECONDS OR SO. THE PROBLEM WENT AWAY, BUT HAVE READ OTHERS ONLINE WITH SIMILAR ISSUES. TOOK MY CAR TO DEALER & THEY COULD FIND NOTHING WRONG. HAS NOT OCCURRED SINCE. AT 12,000MILES MONTHS BEFORE THIS I STARTED MY CAR & HAD THE SERVICE POWER STEERING MESSAGE ON THE DRIVERS INFORMATION CENTER ON DASH. TOOK IN AT THAT POINT & WAS TOLD THERE WAS NO STORED CODES & NO ISSUES FOUND. I AM REPORTING THIS AS IT COULD CAUSE SOMEONE TO GET IN AN ACCIDENT AT INTERSTATE SPEEDS. PASSING A SEMI THE CAR KEPT TWITCHING/PULLING THE 1/8-1/4IN TOWARD THE SEMIS LANE EVERY 10SECONDS. PLEASE MAKE GM FIX THIS OBVIOUS SAFETY DEFECT. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2013
Dec 2012

WHILE DRIVING ON THE INTERSTATE THE STEERING STICKS. THIS IS A SAFETY PROBLEM SINCE YOU HAVE TO OVERCORRECT WHEN IT RELEASES. THIS HAPPENS AROUND 60-70 MPH. THE CAR ONLY HAS 4000 MILES. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2012
Dec 2012

I NOTICED RECENTLY THE CAR HAS STEERING ISSUES THAT WERE NOT THERE BEFORE. BASICALLY THE CAR STARTS TO DRIFT, IT WILL START TO PULL IN ONE DIRECTION AND WHEN I CORRECT IT ITS LIKE IT JERKS TO THE OTHER DIRECTION. IT'S NOT A VIOLENT JERK BUT VERY NOTICEABLE. ALMOST FEELS LIKE IT STICKS IN A CERTAIN SPOT. THAT'S REALLY THE BEST I CAN EXPLAIN IT BUT IT WAS NOTICEABLE RIGHT AWAY. I HAVE AN APPOINTMENT TODAY TO GET IT LOOKED AT. I HOPE THEY CAN FIGURE IT OUT. I LOVE THE CAR BUT IT FEELS UNSAFE RIGHT NOW. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2012
Nov 2012

I TOOK MY 2012 CHEVY CRUZE ECO IN FOR OIL CHANGE TIRE ROTATION, AND OIL SPILL RECALL, THE RECALL REQUIRES CUTTING AWAY PART OF THE SHIELD UNDERNEATH THE MOTOR. I NOTICED IMMEDIATELY THE CAR HAS STEERING ISSUES THAT WERE NOT THERE BEFORE THE RECALL WORK WAS DONE. THE BEST I CAN DESCRIBE IT IS DRIFTING, IT WILL START TO PULL IN ONE DIRECTION AND WHEN I CORRECT IT ITS LIKE IT JERKS TO THE OTHER DIRECTION. IT'S NOT A VIOLENT JERK BUT VERY NOTICEABLE. ALMOST FEELS LIKE IT STICKS IN A CERTAIN SPOT. THAT'S REALLY THE BEST I CAN EXPLAIN IT BUT IT WAS NOTICEABLE RIGHT AWAY. I'VE MANAGED TO GET ROUGHLY 10,000 MILES PER OIL CHANGE, AVG. MPG 37,AND COMMUTE 60 MILES ONE WAY, MOSTLY FREEWAY FOR WORK. CARS BEEN GREAT OTHERWISE, I THINK WITH THE CUTTING AWAY OF PART OF THE SHIELD IT MESSED WITH THE ARROW DYNAMICS SOMEHOW. I HAD A CHEVY DEALERSHIP MECHANIC DRIVE IT WITH ME IN THE CAR AND HE DEFINITELY COULD FEEL IT ALSO. WITH MY OWN RESEARCH I WAS ABLE TO FIND THAT OTHER PEOPLE ARE EXPERIENCING THE SAME THING. I THINK THIS IS SOMETHING THAT'S GONNA HAVE TO TAKE ENOUGH COMPLAINTS FROM PEOPLE IN ORDER TO GET CHEVY TO LOOK AT IT AND MAKE SOME TYPE OF RECALL SHIELD OR SOME OTHER FIX. IF ANYONE IS EXPERIENCING THIS PLEASE MAKE SOME FORM OF COMPLAINT TO HOPEFULLY MAKE SOMETHING HAPPEN. *TR

Type: Vehicle, Vehicle: 2012 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2012

Trend Over Time

Complaints by year

Quick Summary

The 2012 Chevrolet Cruze has 33 Steering complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.