2012 Chevrolet Cruze UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
MY CAR JERKED A FEW TIMES BEFORE IT STOPPED IN MOVING TRAFFIC GOING 30 MILES AND WITHOUT WARNING EXCEPT CLICKING NOISES. I HAD MY THREE GRANDKIDS WITH ME. I COASTED TO GET OUT OF TRAFFIC. WAS TOLD MY TRANSMISSION WENT. II AM THE ONLY OWNER, 68,000 MILES ON MY CAR. I AM HIGHLY UPSET. PLEASE ADVISE.
THE BLEND DOOR ACTUATOR STOPPED WORKING ON MY CAR AND I'VE BEEN TOLD IT'S A COMMON PROBLEM IF IT'S COMMON WHY AREN'T YOU GUYS FIXING IT
INTERIOR DOOR HANDLES PEELING
ENGINE COOLANT LEAKED FROM THE WATER PUMP WHILE DRIVING. THE PUMP LEAKED, LEADING TO A DRIP OF COOLANT ONTO THE ENGINE AND ONTO THE GROUND. OVER TIME, THE LOSS OF COOLANT REDUCED COOLING PERFORMANCE AND EVENTUALLY LEAD TO ENGINE OVERHEATING. THE 'SERVICE ENGINE' INDICATOR LIGHT CAME ON, AN 'ENGINE HOT, AC OFF' MESSAGE APPEARED, A CHIME THEN THE ENGINE POWER REDUCED. THIS COVERAGE SHOULD HAVE BEEN COVERED BY GM SERVICE BULLETIN 14371A BUT WE ARE BEING DENIED REIMBURSEMENT BECAUSE THE VIN NUMBER IS NOT LISTED AS DEFECTIVE. I AM SEEKING REIMBURSEMENT APPROVAL SINCE THIS REPAIR WAS MADE BY A THIRD PARTY. AFTER SPEAKING WITH A GM REPRESENTATIVE, THEY SUGGESTED ESCALATING THIS ISSUE WITH NHTSA. THE GM CASE NUMBER IS 8-3599435878.
I OWN AND DRIVE A 2012 CHEVY CRUZE LS. I AM 87 YRS. YOUNG AND FORTUNATELY ABLE TO DRIVE BACK & FORTH FROM NY TO FLA. WITH THE ASSISTANCE OF AUTO TRAIN IN VA. FOR THE LONGEST TIME I HAVE FOUND THAT AFTER ON THE ROAD FOR A SHORT WHILE, I WOULD SMELL RUBBER/FUEL BURNING AND BLAMING IT ON A TRUCK OR VEHICLE AHEAD OF ME OF ENGINE PROBLEMS, THEREFORE I WOULD CLOSE THE CABIN VENT, FORGET ABOUT IT, WHICH WAS A ROUTINE EVENT...THEN MY SON DROVE MY CAR AND HE EXPERIENCED THE SAME ISSUE.. NOW, AFTER A SHORT DRIVE, A MILE OR SO, THAT SMELL COMES THRU THE VENTS WHETHER OR NOT THE HEATER OR A/C IS ON. I'VE GONE TO A LOCAL DEALERSHIP (MANFREDI CHEVY DEALERSHIP OF STATEN ISLAND, NY) & THEIR MECHANIC DIDN'T DETECT A SMELL BUT BLAME IT ON SOMETHING ELSE LIKE A CLOGGED A/C VENT AND CHARGED ME BIG MONEY. THEIR MECHANIC DIDN'T TRY TO DUPLICATE THE PROBLEM. I AM NOT STUPID OR SENILE. MY NEIGHBOR AND OTHERS CAN SMELL THE 'BURNING RUBBER' SMELL ESPECIALLY WHEN USING THE HEATER, WHICH I'VE HAD TO USE ONLY IN EXTREME COLD WEATHER WITH THE VENTS CLOSED. MY FEAR IS AN ENGINE FIRE. I HAVE CALLED & EMAILED GM AND ACCORDING TO THE VIN #, THERE IS NO ISSUE FOR A RECALL WITH THAT CRITERIA, ETC. YET, I GO ON LINE AND THERE ARE THOUSANDS OF OTHER OWNERS WITH THE SAME MODEL & YEAR THAT HAVE THE SAME ISSUE. SOME FLUID IS LEAKING ON A HOT ENGINE AND BURNING CREATING THE SMELL. MY CHILDREN HAVE DONE SOME RESEARCH AND HAVE COME UP WITH THE SAME COMPLAINTS AND GM DENYING THERE'S A PROBLEM. I ONLY HAVE 15,000 PLUS MILES ON THAT ENGINE...STILL LIKE NEW. I HOPE TO KEEP AND DRIVE IT FOR AS LONG AS GOD LETS ME. I HAVE 11 GRANDCHILDREN & 7 GREAT GRANDCHILDREN...AND ONE OF THEM WILL INHERIT THIS CAR. I'D APPRECIATE ANY ASSISTANCE OR INFO ON MY ISSUE. THANK YOU
DRIVING A N 80WEST AT 65MPH, LIGHT COMES ON AND SAYS TRANSMISSION HOT/IDLE ENGINE I PULLED AND LET CAR COOL FOR 30 MINUTES. LIGHT GOES OFF AND I PROCEEDED TO DRIVE AGAIN. AFTER DRIVING ABOUT 15 MINUTES, CAR STARTED ACCELERATE AT A FAST PACE. I PULLED OVER TO SHOULDER AGAIN AND AND WAS TOWED TO GRAY CHEVROLET IN STROUDSBURG, PA. THEY TRIED TO DIAGNOSE PROBLEM BUT SAYS IT NEVER HAPPENED WHEN THEY DROVE THE CAR. I NOW HAVE TO NOW DRIVE MY CAR HOME NIT KNOWING WHAT HAPPENED TO THE CAR AND IF ITS GOING TO DO IT AGAIN. THEY GAVE ME A LOT OF REASONS WHAT IT COULD BE BUT COULDNT PROVE IT. SO IT WAS RELEASED BACK TO ME.
IN MOTION, AFTER ROUGHLY 50-100 FEET, THERE IS A SINGLE "TWANG" SOUND UNDERNEATH THE FRAME. I DON'T KNOW WHAT IT IS, BUT I CALLED GM, BUT THEY NEVER HEARD OF SUCH AN INCIDENT...I'M NOT COMPLAINING, I'M JUST NOTIFYING NHSTA... ON THE "CALENDAR" SECTION OF THE WEBPAGE, IT ASKS, "WHEN DID THIS HAPPEN?" I PUT IN TODAY, BUT IT HAPPENS EVERY TIME THAT I DRIVE THE CAR (IT'S A GOOD CAR; I JUST WANT TO KNOW IF THERE IS SOMETHING LOOSE, OR SOMETHING ELSE...)
HELLO, I HAVE ISSUES WITH MY CHEVROLET CRUZE ECO ABOUT BURNING SMELL, COOLANT BURNING ISSUE SMEL. AFTER GOING THROUGH TOO MUCH BACK AND FORTH WITH THE DEALERSHIP AND GM AND THEY ARE BUSY PLAYING BLAME GAME . I FEEL LIKE I AM GOING THROUGH TOO MUCH AND THERE IS ABSOLUTELY NO BODY WHO IS WILLING TO HELP. THE DEALERSHIP HERE SAID THAT THEY PERFORMED EVERYTHING POSSIBLE THINGS AND THERE IS NO FIX. I HAVE ALL THE PAPERWORK. I HAVE THIS ISSUE FOR A WHILE AND ITS REALLY SAD THAT I HAVE TO DRIVE THE CAR WITH THE BURNING SMELL AND HAVE MY DAUGHTER ( 3 YEARS OLD ) SMELL. PLEASE HELP.
HAVE A ODOR COMING THROUGH HVAC SYSTEM STRONG ODOR OF HOT GREASE OR BURNING OIL ON COLD DAYS WITH HEAR ON GETS VERY STRONG AND OVER A PERIOD OF TIME SMELL GETS TO YOU AND GET SICKENING FEELING. HAD DEALERSHIP CHECK IT OUT AND WAS TOLD GM IS AWARE OF PROBLEM BUT IS NOT UNDER WARRANTY OR RECALL AT THIS TIME, I FEEL THIS IS A DEFECT PROBLEM AND IT SHOULD BE TAKEN CARE BY GM. GM CODE #PI0935E (APRIL 9 2015)
MESSAGE CAME ON "AC OFF DUE TO HIGH ENGINE TEMP." THE TEMPERATURE GAUGE HAS MOT NOT MOVED FROM "C" SINCE MESSAGE APPEARED. I FOUND A LOT OF THIS COMPLAINTS ONLINE. I FEEL LIKE IT NEEDS TO BE A RECALLED ISSUE. I LOVE MY CAR. PLEASE HELP ME. I'M ON FIXED INCOME AND AFFORD TO HAVE TO HAVE IT FIXED.
TAKATA RECALL MY 2012 CHEVY CRUIZE ECO WILL JUST SHUT OFF DIE WHILE IAM DRIVING SOMETIMES WILL START BACK AND SOMETIME WHEN I WHEN I TRY TO START IT IT WON'T START OR EVEN TURN OVER HAVE TAKEN TO MECHANIC 3 TIMES HAVE NOT FIXED IT SAID WAS LOOSE WIRE AND BAD BATTERY AND GPS BUT IT WON'T START AGAIN TODAY JUST GOT IT FIXED 2 DAYS AGO IT'S GOING TO GET SOMEONE KILLED DIEING WHEN DRIVING G
[XXX] THIS IS THE THIRD INCIDENT IN A THREE MONTH SPAN I'VE HAD WITH MY TRACTION CONTROL/ STABILITRACK WARNING. (I GOT THE CAR THREE MONTHS AGO) IT IS A 2012 CHEVY CRUZE. THIS LAST TIME AFTER THE "SERVICE STABILITRACK" WARNING CAME ON MY RADIO AND DIC MENU RESET ITSELF. I'VE READ INTO OTHER COMPLAINTS ABOUT THIS SAME PROBLEM WHERE OTHERS HAVE EVENTUALLY LOST ENGINE POWER OR POWER STEERING AND DRIVEN INTO A DITCH OR HAVE JUST BEEN PUT IN VERY DANGEROUS POSITIONS AS A RESULT OF THIS ISSUE. I HAVE NOT LOST ANY POWER AS OF YET BUT I'M NOT WAITING UNTIL I DO TO SAY SOMETHING, AFTER MAKING COUNTLESS TRIPS TO THE DEALERSHIP WITHOUT PREVAIL.
I WAS TAKING MY WIFE TO WORK WHICH IS ONLY 10 MNUTES AWAY, ON MY WAY HOME I HAD A DISPLAY ON MY DIGITAL DISPLAY SAYING ENGINE OVER HEAT/AC OFF SO I PANICKED AND SEEN THE ENGINE LIGHT WAS ON AND IT WAS SUPER HOT AND PANICKED MORE! I HAD MY 15 MONTH OLD IN THE CAR SO I DIDNT STOP BUT I GET HOME AND CHECK THE COOLANT AND ITS COMPLETELY EMPTY BUT I JUST FILLED IT A WEEK OR 2 BEFORE THIS INCIDENT. LATER ON AFTER THE CAR IS COOLED DOWN I FILL UP THE COOLANT, I THEN PICK MY WIFE UP FROM WORK AND CHECK THE COOLANT AFTER BUT IT WAS ALMOST COMPLETELY EMPTY WHEN I HAD JUST FILLED IT UP. CALLED THE DEALERSHIP AND THEY WANT TO CHARGE ME $125 AN HOUR JUST TO FIND THE PROBLEM AND I KNOW IM NOT THE ONLY PERSON WITH THIS PROBLEM THEY SENT OUT A LETTER ABOUT THIS BEFORE BUT IS TECHNICLLY NOT A RECALL AND THAT NEEDS TO CHANGE! I TAKE CARE OF OUR VEHICLE AND TO HAVE A PROBLEM WITH IT THAT EVERYONE ELSE IS HAVING AND NOT DO A RECALL IS JUST TERRIBLE! HOPE SOMETHING GETS DONE ABOUT THIS IF NOT ILL BE SURE TO BE ANTI GM WHEN TALKING TO FRIENDS AND FAMILY AND WILL NEVER BUY GM PRODUCTS AGAIN!
MY WIFE PULLED INTO MY DAUGHTER'S DRIVEWAY TOOK HER FOOT OFF THE GAS PEDAL AND WAS GOING TO PUT HER FOOT ON THE BRAKE WHEN THE CAR ACCELERATED AND RAN INTO MY DAUGHTER'S SUV, MY WIFE PUT THE CAR IN REVERSE AND WENT TO STEP ON THE GAS PEDAL BUT SHE COULD NOT FEEL IT, SHE LOOK DOWN AND FOUND THE GAS PEDAL AND ABOUT 4 INCHES OF THE STEM ON THE FLOOR COMPLETELY BROKEN OFF
STRONG SICKENING COOLANT SMELL INSIDE CAR WHILE HEATER SYSTEM IS ON. MAY 7,2015 DEALER PRESSURE CHECKED FOUND NO LEAKS. CAN'T FIND PROBLEM. NO LEAKS VISIBLE. SMELL STILL EXISTS WHILE HEATER IS ON.
WHILE DRIVING ON HIGHWAY WITH MY SUNROOF RAISED I HEARD AN EXPLOSION AND FELT PIECES OF GLASS FALLING. WHEN I PULLED OVER I NOTICED MY SUNROOF GLASS EXPLODED FROM THE INSIDE OUT. NOTHING HIT MY CAR. I DID NOT HEAR A THUD OR SEE ANYTHING ROLL OFF MY CAR. THERE IS NO DENT. JUST A HOLE WHERE THE GLASS EXPLODED.
AIR BAG INDICATOR CAME ON 1 MONTH AFTER I BOUGHT THE CAR AND CALLED TO SEE IF IT WAS CPVERED BY THE MILLION RECALLS BUT WAS TOLD MY VIN NUMBER ISNT ON THE RECALL LIST. HOW IS IT THAT MY CAR IS DOING THE VERY THING THE OTHER 40,000 RECALLS FROM CHEVY BUT MINE ISNT COVERED. WILL NEVER BUY ANOTHER CHEVY AND I AM COUNTING DOWN THE DAYS TIL I CAN TRADE IT IN!!!!
DRIVING BACK HOME CAR STARTED TO JERK AND ALL LIGHTS ON DASH BEGAN TO FLICKER. PULLED OVER AND WITHIN A MINUTE CAR STARTED TO SMOKE FROM UNDER THE HOOD THEN BEHIND DASH. STATE TROOPER PULLED BEHIND ME AND ASSISTED SEE WHAT WAS THE TROUBLE. LIFTED UP THE HOOD AND SAW ENGINE WAS ON FIRE AT THE REAR OF ENGINE. TROOPER BEGAN TO HELP REMOVE PERSONAL ITEMS BUT CAR WAS IN FLAMES VERY QUICKLY FROM AROUND REAR OF ENGINE. CONTACTED THE CHEVY DEALER IN VIRGINIA BEACH FROM WHICH THE CRUZE WAS PURCHASE. NEVER GOT A RETURN CALL. CONTACTED THEIR FINANCE MANAGER ONCE A WEEK. NO REPLY. CONTACTED MAIN MANAGER LEFT MESSAGE. AGAIN NO REPLY. THE ONLY CALL I GOT FROM CHEVY WAS THEIR GM FINANCIAL WHERE THE LOAN IS.. THEY WANTED THE PAYOFF QUICK AND VERY LITTLE ASSISTANCE IN HELPING TO GET INFO ON WHAT TO DO NEXT.. WOULD HAVE LEFT IT ALONE BUT SON IS IN NAVY AND NEEDS A CAR. THE ONLY HELP WE GOT WAS FROM THE TROOPERS THAT REFER US TO THIS SITE. ALSO SAW THAT THE CRUSE IS HAVING PROBLEMS WITH ENGINE FIRES AND DASH FIRES. WANT SOMETHING DONE BEFORE SOMEONE GETS HURT FROM THIS. MY SON RECOGNIZED A PROBLEM AND PULLED OVER. SOMEONE ELSE MIGHT NOT BE SO LUCKY.
SQUEAK IN LEFT REAR WHEEL AREA WHEN BRAKING AT AND UNDER 20MPH. DEALER COULDN'T FIND PROBLEM.
RECALL 2012081 WAS SOLD A BRAND NEW VEHICLE WITHOUT THIS RECALL BEING DONE FROM CHAPMAN CHEVROLET 6925 ESSINGTON AVE.PHILADELPHIA PA 19153 ... PURCHASED ON SAT JULY 28TH 2012.. INFORMED OF RECALL ON JULY 29TH BY ON-STAR AND CONFIRMED BY DEALERSHIP ON MON. 7-30-2012 AND FEEL DEALERSHIP MISLED ME AND HID RECALL IN ORDER TO COMPLETE SALE. *TR
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Quick Summary
The 2012 Chevrolet Cruze has 45 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.