2013 Chevrolet Equinox Electrical System

The infotainment screen goes blank. I can hear the radio but nothing is on the screen so I can not use any buttons. This also affects the backup camera, being able to see that area to check to make sure nothing is behind the vehicle. The dealership can not duplicate the issue as this happens randomly, mainly when there is a lot of rain/wetness. I have been dealing with this for exactly 10 years now, January 2014-2024. I have all service papers from taking it in and not once did they offer to check other areas to see if something else could be causing this issue. I took it again, after contacting Chevrolet, for the umpteenth time, and paid for diagnostics. The dealership now says it supposedly is the atenna, that water is getting in and causing the issue.

See attached document from complainant

My car caught fire 1 minute after it started smoking while I was driving it due to an electrical issue. I nearly died. The fire totaled my car. I had to pull over as fast as possible and nearly caught a nearby restaurant on fire. It was inspected by the fire department. There was no warning messages or symptoms.

I PURCHASED MY 2013 CHEVY EQUINOX NEW. WITHIN MONTHS THE RADIO TURNED OFF WHILE I WAS DRIVING, THE DISPLAY SCREEN WENT BLACK, AND THEN CAME BACK ON TO THE CHEVY LINK DISPLAY. THIS WOULD HAPPEN WHETHER OR NOT THE RADIO WAS ON. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE REPLACED THE CENTER STACK; NOT ONCE, BUT TWICE. AS A NOTE, I WAS TOLD THAT OTHER DRIVERS WITH THIS ISSUE REPORTED THE CAR TURNING ITSELF OFF WHEN THE SCREEN WENT BLACK. I HAVE ALSO PAID $150 FOR 'SOFTWARE UPDATES' WHEN THE CAR SEEMED TO 'LOSE ITS SETTINGS' AFTER IT WAS OUT OF WARRANTY. SIX YEARS LATER THE ISSUE PERSISTS, INCLUDING LOSS OF BLUETOOTH CAPABILITY FOR SEVERAL DAYS, AND THE CLOCK ALWAYS RUNS 2 MINUTES SLOW. I CAN RESET THE TIME, BUT EACH TIME THE CAR IS RESTARTED, THE TIME IS INCORRECT. THE CAR HAS ALSO EXPERIENCED LOSS OF 'BLINKER SOUND' WHEN THE TURN SIGNAL IS ON. THE SIGNAL WORKS, THE LIGHT IS WORKING ON THE DASH, BUT THERE IS NO SOUND.

TICKING NOISE (SOMETIMES LOUD) IN THE CENTER AND LEFT OF VEHICLE DASHBOARD WHEN VEHICLE IS STATIONARY (NO KEY IN IGNITION). PROBLEM STARTED AROUND OCTOBER 2017 AND NOW OCCURS FREQUENTLY. I HAVE A VIDEO RECORDING OF SOUND.

MY DEFROST SYSTEM STOPPED WORKING AND MY WINDOWS WERE SO DENSE WITH FROST I COULD NOT SEE. THIS IS A MAJOR COMPLAINT FOR A LOT OF COMPLAINTS I SEE ON LINE.THE DEROST SYSTEM HAS NOT WORKED FOR 2-3 WEEKS NOW

I HAVE EXPERIENCED YEARS LONG RADIO UNIT COMPLICATIONS WITH MY CHEVY EQUINOX (2013) SINCE PURCHASED BRAND-NEW IN SEPTEMBER OF 2013. I HAVE PATIENTLY DONE EVERYTHING I HAVE BEEN INSTRUCTED TO DO (BROUGHT IT IN-AND-OUT FOR SERVICE/REPAIRS, REPORTED IT TO GM, TALKED WITH SERVICE MANAGERS, HAD A TECHNICIAN BROUGHT IN, YOU NAME IT...). THE RADIO UNIT/ELECTRICAL SYSTEM KEEPS FAILING, SO TO SAY. THE RADIO SCREEN WILL BLACK OUT WHILE DRIVING, THE SCREEN WILL GO FUZZY LIKE AN OLD TUBE-TV, THE VOLUME WILL NOT ABLE TO BE TURNED UP OR DOWN FROM STEERING WHEEL OR RADIO UNIT, THE BACK-UP CAMERA SCREEN CUTS OUT WHILE BACKING UP OR STAYS IN BACKUP MOVE WHILE DRIVING FORWARD, AND THE LIST GOES ON. THE INTERRUPTIONS ARE DANGEROUS AND DISTRACTING, TO SAY THE LEAST. HERE I AM ALMOST THREE YEARS INTO IT (THE PROBLEMS STARTED SHORTLY AFTER PURCHASING THE VEHICLE) TWO DRAINED BATTERIES, TONS OF SERVICE VISITS, A NEW RADIO UNIT, AND COUNTLESS HOURS WASTED WITH NOTHING TO SHOW BUT CONTINUED INTERRUPTION IN THE FUNCTION OF MY CAR RADIO UNIT. I EVEN BEGAN CATCHING THE INTERRUPTIONS ON VIDEO ON MY PHONE AND PROVIDING THEM TO THE SERVICE MANAGER. THEY HAVE AMPLE EVIDENCE OF THE PROBLEMS REPORTED (ALTHOUGH THEY CAN'T DUPLICATE IT SO THEY SAY THERE IS NOTHING THAT CAN BE DONE).

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION. THE CONTACT HAD TO RESTART THE VEHICLE TO REMOVE THE IGNITION KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 27,000.

2013 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARDS TO IGNITION PROBLEMS HAS NOT BEEN RESOLVED BY DEALERSHIP. *SMD THE CONSUMER STATED THE PROBLEM STARTED SEVERAL MONTHS AGO, WHEN THE KEY COULD NOT BE REMOVED FROM THE IGNITION. OVER A PERIOD OF TWO WEEK, THE IGNITION SWITCH WAS REPLACED THREE TIMES AND THE SHIFTING CONSOLE WAS REPLACED ONCE. SINCE THE REPLACEMENT, WHEN THE KEY WAS INSERTED INTO THE IGNITION, NONE OF THE INSTRUMENT LIGHTS ILLUMINATED ON THE DASHBOARD, AND WHEN THE KEY WAS ROTATED TO THE START POSITION, NOTHING HAPPENED. *JB

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED AND CAUSED THE EMERGENCY WARNING SYSTEM TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE MODULE THAT OPERATED THE EMERGENCY SYSTEM MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,239.

THE VEHICLE WAS STOPPED. ALL FOUR PASSENGER DOORS WOULD NOT OPEN AND THE OCCUPANTS WERE TRAPPED INSIDE THE VEHICLE. THE OCCUPANTS ATTEMPTED TO OPEN THE DOORS BY RELEASING THE DOOR LOCKS (THE DOOR LOCK BUTTONS POPPED UP) AND BY USING THE DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS WERE ABLE TO ROLL DOWN THE WINDOWS AND TRIED THE EXTERNAL DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS CONTACTED ONSTAR FOR ASSISTANCE. ONSTAR WAS UNABLE TO RELEASE THE DOOR LOCKS. ONSTAR INVOLVED EMERGENCY ONSTAR ASSISTANCE OVER THE TELEPHONE, WITHOUT SUCCESS. THE OCCUPANTS REMAINED TRAPPED INSIDE THE VEHICLE. ONSTAR INSTRUCTED THE DRIVER TO DRIVE TO THE NEAREST CHEVROLET DEALER FOR ASSISTANCE. WHILE ENROUTE TO THE DEALERSHIP, ON THE HIGHWAY TRAVELING 65-70 MPH, THE REAR, DRIVER-SIDE DOOR RELEASED AND OPENED, RESULTING IN THE LIGHTING OF THE DOME LIGHTS AND THE "DOOR AJAR" INDICATOR ON THE DASH. THERE WERE OCCUPANTS IN THE BACK SEAT OF THE VEHICLE AT THE TIME, ON THE DRIVER-SIDE. ONCE ARRIVING AT THE DEALERSHIP, THE VEHICLE WAS PLACED IN PARK. THE FRONT-PASSENGER DOOR OPENED. THE REAR, DRIVER-SIDE DOOR OPENED. HOWEVER, THE FRONT, DRIVER-SIDE DOOR DID NOT OPEN AND REMAINED LATCH AFTER SEVERAL ATTEMPTS. EVENTUALLY, THE DRIVER DOOR OPENED AND ALL OCCUPANTS VACATED THE VEHICLE. THE VEHICLE WAS TURNED OVER TO THE SERVICE DEPARTMENT. *TR

FIRST ISSUE IS THE RADIO/CENTER CONSOLE SCREEN WILL REBOOT WHILE OFTEN. THIS HAPPENS RANDOMLY AND WILL HAPPEN WHILE THE CAR IS DRIVING. I HAVE HAD IT HAPPEN AT LEAST 10 TIMES. SECOND ISSUE IS THAT WHEN EVEN THOUGH THE CAR WAS IN DRIVE, WHEN YOU PRESSED ON THE GAS THE CAR WOULD NOT GO ANYWHERE. THE ENGINE WOULD REV UP BUT THE CAR WOULD ONLY MOVE ABOUT 1-2MPH AFTER YOU FLOORED THE GAS PETAL. WE HAVE TAKEN IT INTO THE DEALERSHIP TWICE NOW FOR THESE ISSUES BUT THE COMPUTER IN THE CAR WILL NOT SAY ANYTHING IS WRONG. *TR

I WAS TRAVELING IN MODERATE TRAFFIC A SAFE DISTANT BEHIND OTHER TRAFFIC WHEN THE RED LIGHT FOR COLLISION AVOIDANCE ON THE DASH CAME ON AND THE VEHICLE AUTOMATICALLY BRAKE. THIS HAS HAPPENED SEVERAL TIMES SINCE WHEN THERE WAS NO TRAFFIC IN FRONT OR ALONG SIDE OF MY VEHICLE. I ADVISED MY DEALER SERVICE TECHNICIAN ABOUT THE INCIDENTS, BUT RECEIVED NO EXPLANATION OF WHY IT WAS OCCURRING. THESE 3 OR 4 INCIDENTS HAVE OCCURRED DURING THE PERIOD OF DRIVING THE VEHICLE 12,000 MILES. *TR

AT 7PM EST, AS I WAS COMING UP TO MAKE A RIGHT TURN I NOTICED THE SOUND OF MY RADIO SHUT OFF, IN A SPLIT SECOND I LOOKED AT THE DIGITAL DISPLAY AND ALL THE LIGHTS WERE OFF, THEN AS I WAS TURNING THE POWER STEERING SUDDENLY WAS OFF AND I HAD A HARD TIME TURNING THE WHEEL TO THE RIGHT, THE ENGINE COMPLETELY HAD SHUT DOWN, I THEN WAS PULLING OFF TO THE RIGHT SIDE INTO AN EMPTY SPACE FOR SAFETY WHEN MY VEHICLE STARTED ON ITS OWN WITHOUT ANY ATTEMPT TO TURN THE KEY IN THE IGNITION. I AM ABSOLUTELY TERRIFIED. THIS IS A BRAND NEW 4/2013 LEASE WITH ONLY APPROXIMATELY 7600 OR SO MILES NOTED. I AM DEEPLY CONCERNED FOR NOT ONLY MY SAFETY BUT THE SAFETY OF THE GENERAL PUBLIC. *TR

I HAVE HAD MY CHEVY EQUINOX FOR A YEAR NOW AND I HAVE BEEN THE ONLY OWNER OF SAID VEHICLE. WHEN DRIVING DOWN THE ROAD DOES NOT MATTER THE SPEED THE COLLISION WARNING LIGHT WILL COME ON AND THE CAR DECIDES TO SLOW DOWN OR COME TO A STOP. I HAVE CHECKED AROUND THE CAR WHEN IT HAPPENS TO ENSURE NOTHING IS STUCK AROUND SENSORS HOWEVER NOTHING. I HAVE TAKEN IT TO THREE DIFFERENT DEALERS AND I AM TOLD THE SOMETHING "THERE IS NOTHING WRONG WITH THE CAR AND BRING IT IN WHEN IT HAPPENS AGAIN AND THAT THE VEHICLE IS NOT SUPPOSE TO STOP", THAT IS WHY I BROUGHT IT IN. I HAVE ALSO BEEN TOLD THERE ARE NO RECALLS. THEN THERE IS THE OTHER FACTOR THAT THE RADIO UPDATES OR SHUTS DOWN WHEN IT FEELS IT HAS WORKED TO HARD . I AM USUALLY IN MY VEHICLE FOR ABOUT 25- 30 MINS BOTH WAYS. THEN THERE IS THE TIRE PRESSURE GAUGE THAT THING WILL TELL SAY THE TIRES ARE ONE PRESSURE WHEN THEY ARE NOT I HAVE USED A TIRE GAUGE ELECTRIC AND MANUAL, THEY READ FINE BUT THE VEHICLE WILL COME UP WITH THE TIRES BEING OFF WHERE HALF THE VEHICLE IS HIGHER THAN THE OTHER OR ALL FOUR ARE OFF NEVERTHELESS ALL HAVE BEEN CHECKED AND VERIFIED BY A GAUGE. *TR

DRIVING ON 5 LANE HIGHWAY AT 60MPH CAR SHUT OFF FOR NO REASON AND WENT DEAD. CARS AND TRUCKS ON BOTH SIDE OF ME AND HAD TO TRY. AND GET ON LEFT SHOULDER WHICH I DID WITHOUT GETTING HIT. I TURNED OFF IGNITION AND TRIED TO RESTART THE CAR AND IT RESTARTED OK AND I CONTINUED ON . THIS SAME PROBLEM HAS HAPPENED TWICE SINCE I PURCHASED VEHICLE. RETURNED TO DEALER BOTH TIMES AND THEY CHECKED IT AND SAID NOTHING WRONG. I AM AFRAID IT COULD HAPPEN AGAIN WITH MY CHILDREN OR GRANDCHILDREN IN CAR AND MAYBE WOULDN'T BE SO LUCKY TO GET OFF ROAD WITHOUT BEING HIT. WHERE DO I GO FROM HERE? THANK YOU *TR

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT THAT WHILE DRIVING AT VARIOUS SPEEDS, THE COLLISION SENSOR ACTIVATED INDEPENDENTLY WITHOUT ANY OTHER VEHICLE WITHIN CLOSE PROXIMITY. THE VEHICLE PROCEEDED TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE TECHNICIAN REDUCED THE SENSITIVITY OF THE COLLISION SENSOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1831.

AFTER DRIVING THE 2013 EQUINOX OFF THE DEALER LOT WITH 5 MILES ON THE SPEEDOMETER, THE RADIO SCREEN BEGAN TO SCRAMBLE. A FEW DAYS LATER, THE BACKUP SCREEN DID NOT WORK, AND GOES BLANK, THE RADIO SCREEN BEGINS TO FLICKER, SCRAMBLES, AND BLANKS OUT. CONTACTED THE DEALER AND THAT FRIDAY THE DEALER CHECKED IT AND ORDERED THE PART. ON APRIL 19, AT THE DEALER WE WERE TOLD THEY ORDERED THE WRONG PART, NO EXPLANATION NO COMMUNICATION. ON MAY 10 RETURNED TO DEALER AND THEY REPLACED THE RADIO SCREEN. ON THE WAY HOME THE RADIO SCREEN FLICKERED. THE FOLLOWING DAY THE BACKUP CAMERA DID NOT WORK. CONTACTED THE GENERAL MANAGER ON MAY 11 AND WAS TOLD THEY WOULD GET BACK WITH US THE FOLLOWING MONDAY. WE CALLED MAY 16TH AND THE GM GAVE A LAME EXCUSE, ON MAY 17 WE ARE RETURNING TO THE DEALER TO GET THE PROBLEM RESOLVED. WE LIVE 70 MILES FROM THE DEALER. A $28K PURCHASE AND NO ONE CAN FIGURE IT OUT NOR OWN UP TO THE FACT THAT THEY HAVE LOUSY SERVICE AND COMMUNICATION SKILLS. SIGNED DISAPPOINTED IN GM PRODUCTS! *TR

WHILE SITTING STOPPED AT A TRAFFIC LIGHT YESTERDAY, MY BRAND NEW EQUINOX JUST TURNED OFF. A CO-WORKER WITH THE SAME CAR (DIFFERENT MODEL YEAR) MENTIONED THIS HAPPENED TO HER TWO WEEKS PRIOR TO IT HAPPENING TO ME. WHEN I WENT ONLINE TO RESEARCH THE ISSUE, I WAS ALARMED AFTER LOCATING MULTIPLE FORUMS WHERE EQUINOX OWNERS WERE HAVING THE SAME PROBLEM AND LOOKING FOR ANSWERS. THE CAR HAS BEEN SHUTTING OFF WITHOUT ANY WARNING, INCLUDING WHILE PEOPLE ARE DRIVING ON THE HIGHWAY. THIS OBVIOUSLY IS NOT AN ISOLATED ISSUE AS IT IS HAPPENING TO PEOPLE WITH VARIOUS MODEL YEARS, AND IT COULD POSE A SERIOUS PROBLEM ON THE HIGHWAY. *TR