12 complaints reported

2002 Chevrolet Malibu UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
12
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Oct 2017

ANTI THEFT DEVICE CAUSED CAR TO BE UNABLE TO START EVEN WITH CORRECT KEY. STATIONARY. COMPUTER HAD TO.BE REPROGRAMMED.

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Dec 2017
Sep 2017 Injury

ANTI-THEFT LOCKING DEVICE MAKE CAR STOP AND CAN'T START EVEN IN EMERGENCY SITUATION. HAD GONE TO BANK AND WHEN TRIED TO START VEHICLE AND WOULDN'T START. CLIENT IS 88 YEARS OLD AND HAD TO GO OUT ON STREET SEEKING HELP TO GET CAR FIXED. (FORGOT CELL PHONE AT HOME) WALKED SOME DISTANCE AND WAS HAVING RESPIRATORY PROBLEMS WHEN SHE REACHED AN AUTO SHOP. MECHANIC WENT TO CAR TO HELP AND FIXED PROBLEM. SAID IT WAS ANTI-THEFT MECHANISM. THIS SAME THING HAS HAPPENED BEFORE WHEN CAR HAD TO BE TOWED AND WAS DIAGNOSED AS ANTI-THEFT LOCKING DEVICE. RESEARCHING MATTER ON INTERNET AND FIND THERE ARE THOUSANDS OF CHEVROLETS EXHIBITING THE SAME DEFECT. WHY ISN'T CHEVROLET REQUIRED TO FIX THIS PROBLEM BEFORE SOME DIES AS A RESULT. WE CAN'T ALWAYS CONTROL CIRCUMSTANCES OF BEING STRANDED, WHERE WHEN HOW ETC., AND THIS IS ABSOLUTELY A SAFETY PROBLEM FOR THE DRIVER. PLEASE HELP WITH THIS PROBLEM. WHEN INDIVIDUALS ARE ON FIXED INCOME THEY CAN'T KEEP GOING TO DEALER AND HAVE $108 DIAGNOSIS TO DETERMINE PROBLEM (WHEN THEY ALREADY KNOW WHAT IT IS) AND THEN CHARGING BIG BUCKS TO FIX A MINOR FIX. THANK YOU FOR YOUR ATTENTION.

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: May 2017
Mar 2017

HAVE A 2002 MALIBU, AND THE THEFT SYSTEM LIGHT KEEPS COMING ON AND I HAVE TO TURN OFF THE RADIO, TURN THE IGNITION KEY TO ACC, WAIT 10 - 15 MINUTES FOR THE THEFT SYSTEM LIGHT TO STOP BLINKING AND "DISAPPEAR", THEN TURN THE KEY TO THE OFF POSITION, WAIT ANOTHER 5 - 10 MINUTES. THEN TURN THE KEY TO THE START POSITION FOR THE CAR TO CRANK. THE WHOLE PROCESS CAN TAKE APPROXIMATELY 25 MINUTES TO START THE CAR. I NEVER KNOW WHEN I GET IN MY CAR IF THE PROBLEM WILL OCCUR, WHEN IT WILL HAPPEN OR WHERE I WILL BE WHEN IT HAPPENS. THE MOST RECENT TIME WAS YESTERDAY 3/22/17.

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Mar 2017
Jul 2016

I PURCHASED MY USED CAR IN THE FALL OF 2015. SINCE THEN, I HAVE EXPERIENCED SEVERAL INCIDENTS - NOW OCCURRING MORE FREQUENTLY - IN WHICH MY CAR WILL NOT START BECAUSE THE ANTI-THEFT SYSTEM BELIEVES I AM TRYING TO STEAL IT. WHEN I TURN THE KEY IN THE IGNITION, THE CAR WILL NOT START AND THE ANTI-THEFT LIGHT STARTS BLINKING. I MUST WAIT EXACTLY 10 MINUTES WITH THE KEY IN THE "ON" POSITION FOR THE LIGHT TO STOP BLINKING. THEN I CAN RESTART THE CAR AND IT WORKS FINE. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST FEW WEEKS. I HAVE LOOKED ONLINE FOR SOLUTIONS TO THIS PROBLEM, AND HAVE DISCOVERED THAT NUMEROUS MALIBU OWNERS HAVE EXPERIENCED THE EXACT SAME PROBLEM. I HAVE BEEN STRANDED IN DARK PARKING LOTS MULTIPLE TIMES, AND DO NOT FEEL SAFE KNOWING THAT MY VEHICLE REGULARLY WILL NOT START WITHOUT A TEN MINUTE DELAY.

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Mar 2016
Jun 2016

I HAD THE RECALL DONE ON 11-26-14 FOR GM WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL TWO KEY RINGS AND AN INSERT IN THE KEY SLOT OR A COVER OVER THE KEY HEAD ON ALL IGNITION KEYS, FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 9, 2014. GM'S NUMBER FOR THIS RECALL IS 14350. NOW THE CHIP IN THE IGNITION SWITCH KEEPS GOING IN TO TAMPER MODE. THE CAR WILL NOT START AND THE COMPUTER HAS TO BE RESET TO MAKE IT START. I HAVE HAD TO HAVE IT TOWED 2 TIMES IN THE LAST 8 DAYS! SO NOW I HAVE TO PAY OVER $500.00 TO HAVE IT REPLACED! THIS SHOULD BE COVERED UNDER THE RECALL! THE KEY FIX DID NOT FIX THE PROBLEM. THE CAR HAS ONLY 124 THOUSAND MILES ON IT! PROSTROLLO MOTOR CO. IN MADISON, SD 570472 605-256-9111 IS THE DEALERSHIP REPAIRING IT AND SAID MANY OTHER CARS LIKE MINE HAVE HAD TO DO THIS ALSO!!! WHAT A RIP OFF!

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: May 2016
Sep 2015

THE THEFT SYSTEM LIGHT APPEARS ON DASH WHEN KEY IS PUT INTO THE IGNITION, UPON TURNING THE IGNITION, CAR WON'T START, DUE TO THE THEFT SYSTEM LIGHT, WHY DOES MY CAR NOT RECOGNIZE MY KEY? THIS IS A DEFECT IN THE MANUFACTURING. THE CAR SHOULDN'T "THINK" THE OWNER IS TRYING TO STEAL IT. HAD TO GET CAR TOWED TO DEALERSHIP, THEY TOLD ME THE IGNITION CYLINDER NEEDS TO BE REPLACED, QUOTED ME 613$ PLUS TAX. I AM FORCED TO GET IT REPLACED. THE SERVICE ADVISER SAID UPON REPLACEMENT, THEY WOULD NEED TO REPROGRAM THE COMPUTER TO RECOGNIZE A NEW KEY! AGAIN, THIS IS DEFECTIVE MANUFACTURING, THIS ISN'T JUST A BAD BATTERY, OR BAD ALTERNATOR, THIS IS A COMPUTER GLITCH THAT HAS NOTHING TO DO WITH THE MOTOR, BUT A FAULTY BUILT IN THEFT SYSTEM. THE COMPUTER FAILING IN A VEHICLE PROGRAMMED BY ITS MANUFACTURER NEEDS TO BE RECALLED AND FIXED. THIS ISN'T THE CONSUMERS FAULT. I AM LUCKY MY MOTOR DIDN'T CUT OFF WHILE DRIVING, BECAUSE PREVIOUS TO NOT STARTING UP AT ALL, THE THEFT SYSTEM LIGHT WOULD GO ON WHILE DRIVING DOWN THE ROAD.

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Sep 2015
Jun 2015

A/C GOES ON INTERMITTENTLY. THIS HAS GONE ON SINCE 2008. OTHERS WHO ALSO OWN MALIBUS HAVE SPOKEN ABOUT THIS PROBLEM. NOT TOO GOOD IN SUMMER!!!

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU CLASSIC, Manufacturer: General Motors, LLC
Incident: Jun 2008
Jun 2012

SOMETIMES THE CAR STARTS SOMETIMES IT DON'T IT GIVES YOU NO NOTICE THAT IT NOT GOING TO START. *TR

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Jul 2010
Jul 2009

I HAVE HAD SEVERAL PROBLEMS WITH THE PASSLOCK II / THEFTSYSTEM IN MY 2002 CHEVROLET MALIBU. THIS IS A RECURRING ISSUE, THAT SEEMS TO HAPPEN 2 TO 3 TIMES A WEEK, SOMETIMES MORE, IN THE PAST WEEK IT HAS HAPPENED TWICE. WHEN THIS HAPPENS IT RESULTS IN ME HAVING TO TURN MY IGNITION TO ON FOR TEN MINUTES, AND WAIT PATIENTLY IN HOPES THIS WILL LET ME START MY OWN CAR. I THINK THIS IS SOMETHING THAT NEEDS A SERIOUS INQUIRY BY SOMEONE. I HAVE CONTACTED THE DEALERSHIP WITH NO AVAIL. I AM HOPING SOMEONE WILL HELP THE PEOPLE WHO ARE BEING STRANDED IN THAT DARK PARKING LOT ALONE AT 3AM. PLEASE DO SOMETHING ABOUT THE 2002 CHEVROLET MALIBU THEFTSYSTEM/ PASSLOCK, PLEASE. *TR

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Jul 2009
Aug 2007 Crash

2002 CHEVROLET MALIBU CUSTOMER STATES THAT THE FLOOR MAT CURLED ON THE TOP OF THE GAS PEDAL AND AS SHE APPLIED THE BRAKE, THE GAS PEDAL WAS DEPRESSED AND CAUSED THE CAR TO LURCH FORWARD AND HIT THE GARAGE**NAR**CC *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: Jul 2006
Sep 2004

A TRASH BAG HAD WRAPPED AROUND THE AXLE OF A 2002 CHEVROLET MALIBU RESULTING IN THE BRAKE HOSE RIPPING. *MR *SC THE CV BOOT WAS ALSO CRUSHED DUE TO THE CONSUMER RUNNING OVER A LARGE TRASH BAG. *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC
Incident: May 2004
Jul 2003

PROBLEMS GETTING DEALERSHIP TO PAY FOR RECALL REPAIR. *MR THE DEALER STATED THE VEHICLE MILEAGE NEEDED TO BE BETWEEN 43K-45K MILES. THE CONSUMER REQUESTED HER MONEY BACK. *SCC *JB

Type: Vehicle, Vehicle: 2002 CHEVROLET MALIBU, Manufacturer: General Motors, LLC

Trend Over Time

Complaints by year

Quick Summary

The 2002 Chevrolet Malibu has 12 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.