2019 Chevrolet Silverado 1500 Electrical System

2Ø19 CHEVROLET SILVERADO 4WD LTZ CREW VIN [XXX] Purchased: Royal Chevrolet (now Parks Chevrolet) 4502 West Broad Street Richmond, Virginia 23230 (804) 521-5300 In Service: 1 November 2019 Warranty Period: 1 November 2019 - 31 October 2022 Issues and History: Issue I-- When starting vehicle, radio comes on at full volume for one to two seconds. History I-- Prior to July 2021, never heard this noise. Beginning in mid-July 2021 with a mileage of approximately 3400 miles, the radio would blare full volume upon starting the vehicle. This occurred sporadically at first, but the event would happen more often as time went by. The protocol used for shutting down the vehicle is as follows: a.Place gear shifter in Park. b.Engage electronic brakes. c.Completely turn off Climate system. dCompletely turn off Entertainment Console (Audio, et cetera). c.Turn off exterior lights. f.Turn off engine. g.Remove FOB with person. h.Exit vehicle and shut door(s). i.Engage locking and alarm systems twice with FOB. The Settings for the Vehicle Sounds is zero volume and no button feedback. Therefore, the radio should NOT activate except when engaged manually, and certainly not when the vehicle is starting and certainly not at full volume. The vehicle was taken to Parks Chevrolet on Wednesday, 29 September 2021, where the Service Department retained the vehicle for two days trying to diagnosis this issue. We picked up the vehicle Thursday afternoon, 30 September 2021. Friday morning, 1 October 2021, the vehicle was used, and upon starting, the radio blared at full volume for several seconds. The vehicle was not used Saturday. Sunday, 3 October 2021, the vehicle was used for a short trip to Eastern Henrico County's Osborne Landing. Although the radio did not blare when first starting the vehicle, it did blare for several seconds at the boat landing having sat for an hour. The vehicle was used only three times during the week of 4 October through 10 October 2 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Rear back up camera continues to error need servicing.

Approximately 1 minute after startup, on a 85* plus day, with the vehicle sitting in the sun, the following failure alarms are displayed on the dash StabiliTrack failure Trailer Braking System failure Steering assist is reduced, caution should be used while driving. Sitting in Park, the steering wheel jerks - untouched Reduced Engine Power warning is displayed All analog gauges go to 0 and bounce on and off Check Engine Light illuminates StabiliTrak warning light illuminated AC disabled If this occurs while driving The engine runs rough, especially just off idle. Putting the transmission in L5 to eliminate AFM, does not help. While driving the truck has experienced Loss of engine power, almost stalled Total loss of power assist steering Near zero manual steering capability. StabiliTrak warning light will often go off after ~ 30 minutes The Check Engine light will remain on after failure but will go out when the vehicle sits overnight" Failure not imminent when the truck has been in the shade

ON 2/22, MY VEHICLE HAD TO BE TAKEN IN TO THE DEALERSHIP DUE TO IT NOT STARTING. MY CHECK ENGINE LIGHT CAME ON. THE ISSUE WAS SUPPOSEDLY A SOFTWARE ISSUE. THIS ISSUE HAS HAPPENED AGAIN AND MY VEHICLE IS BACK AT THE DEALERSHIP ONCE AGAIN ON 3/29. IT WAS STATED THAT GM WILL HAVE TO ADVISE THE TECH ON WHAT TO DO FOR A PERMANENT FIX. THIS IS A MAJOR INCONVENIENCE AND DISTURBING. MY VEHICLE WOULD NOT START ON 3 OCCASIONS BECAUSE OF THIS ISSUE. THE VEHICLE ONLY HAS 11,800 MILES ON IT.

3 ISSUES WITH LCD DISPLAY USED FOR RADIO. HANDS FREE DEVICES AND BACKUP CAMERA. !ST ISSUE IS AFTER BEING PARKED FOR SEVERAL HOURS, THE DISPLAY MAY FREEZE ON ITS LAST RADIO SETTING OR MAY GO COMPLETELY DEAD. CAR CAN BE DRIVEN BUT THERE IS NO ABILITY TO USE RADIO, HANDS FREE PHONE, MAPS FROM PHONE OR BACK UP CAMERA. ONLY FIX IS TO RUN THE VEHICLE FOR AT LEAST FIVE MINUTES, REMOVE THE KEY AND OPEN AND CLOSE THE DOOR. AFTER ABOUT A MINUTE THE INSTRUMENTS SHUT DOWN. OPENING AND CLOSING THE DOOR WILL RESET THE DISPLAY AND AGAIN IT WILL FUNCTION NORMALLY. 2 BACKUP CAMERA SHUTS OFF WHILE BACKING UP. 3 ENTIRE DISPLAY SHUTS DOWN AND RESTARTS WHILE VEHICLE IS MOVING. ALL THESE EVENTS HAPPEN AFTER THE VEHICLE HAS SAT IDLE FOR MULTIPLE HOURS. ALSO WITHIN 5 MINUTES OF STARTING TO DRIVE THE CAR. THESE EVENTS HAVE HAPPENED MULTIPLE TIMES AND GETTING MORE FREQUENT.

BACK UP CAMERA BECOMES "FUZZY" WHEN PUT IN REVERSE IN THE DARK. THIS HAPPENS EVERY TIME IN THE DARK WHEN THERE NO LIGHTS OUTSIDE/ENVIRONMENT. THIS IS REALLY DANGEROUS BECAUSE WHAT IF SOMEONE WALKS IN THE BACK OF THE TRUCK, AND I CAN'T SEE THEM BECAUSE OF THE "FUSSY" CAMERA.

BACK UP CAMERA IS FUZZY AND INTERMITTENTLY DISPLAYS SERVICE REAR VISION CAMERA . CHEVROLET DEALER HAS NO ANSWER SAYS GM DOESN'T OFFER A REPAIR OPTION

DOOR LOCK ACTUATORS.. THIS CAN CAUSE A CHILD TO OPEN THE DOOR AND FALL OUT. NO EXCUSES ON A 2019 VEHICLE.

WHEN BACKING UP THE REAR VIEW CAMERA FLASH'S OUT EVERYTIME I PRESS THE BRAKES AND ALSO THERE ARE LINES THROUGH THE SCREEN.

REVERSE CAMERA CUTS IN AND OUT WHEN BACKING UP, LINES IN SCREEN WITH A MESSAGE SAYING SERVICE REVERSE CAMERA. WENT TO DEALER AND THEY HAVE NO FIX FOR IT, THIS IS A SAFETY CONCERN AS IT IS A CAMERA FOR ASSISTING LONG FOR A DRIVING PURPOSE.

VEHICLE CAMERA SYSTEM FAILED ONCE AND DISPLAYED NEEDS REPAIR SERVICE. WORKING AT THE MOMENT

DISPLAY MODULE GOES DARK, UN-OPERATIVE, EXTREMELY DANGEROUS WHEN USING BLUETOOTH DURING A CALL OR USING NAVIGATION SETTING WHILE DRIVING. POWER WINDOWS UNRESPONSIVE (NOT STOPPING AT A PARTICULAR LEVEL, GOING ALL THE WAY DOWN) WHILE DRIVING. SUBSTANDARD WINDSHIELD INSIDE TRIM, FOAM COMING OFF. * TRANSMISSION FLUID LEAK WHILE PARKED. TRUCK HAS BEEN IN THE DEALERSHIP SHOP MANY TIMES FOR REPEATED SAME ISSUES, SPECIALLY THE DISPLAY SCREEN MODULE, TWO WEEKS AFTER PURCHASE JULY 2019 TO PRESENT- DEC 2020.

WHILE REVERSING THE REAR-VIEW CAMERA TURNS OFF INTERMITTENTLY. AN ERROR MESSAGE SHOWS ON THE DISPLAY. THE DISPLAY ALSO FLASHES WHILE APPLYING BRAKES IN REVERSE. DEALER STATES GM IS AWARE AND DOES NOT HAVE A FIX FOR THIS DANGEROUS ISSUE. VEHICLE HAS 3300 MILES. VIDEO AND PAPERWORK AVAILABLE.

THE REAR BACKUP CAMERA IS FULL OF STATIC INTERFERENCE AT NIGHT CREATING SAFETY ISSUES WHEN TRYING TO BACK UP. IT'S VIRTUALLY UNUSABLE AND CREATES A SAFETY HAZARD ESPECIALLY WHILE TRAVELING WITH MY TWO CHILDREN. I'VE ALMOST CRASHED INTO DIFFERENT OBJECTS OR VEHICLES IN ATTEMPTS TO BACK UP THE TRUCK. I TOOK THE TRUCK IN TO HAVE THIS FIXED, TWO WEEKS AFTER BUYING THE VEHICLE. THEY WERE UNABLE TO FIX THIS ISSUE. I NEED SOME HELP ON A RESOLUTION.

THE ISSUE I HAVE WITH MY 2019 SILVERADO IS THE REAR VISION OR BACK UP CAMERA. THE CAMERA IS BASICALLY USELESS AT NIGHT BECAUSE THE RESOLUTION BECOMES EXTREMELY DISTORTED AND BLURRY. THE CAMERA WILL ALSO GO COMPLETELY BLACK WHILE THE VEHICLE IS IN MOTION SUCH AS BACKING INTO MY DRIVEWAY OFF A BUSY PUBLIC ROAD. I BELIEVE THIS IS A EXTREMELY DANGEROUS SAFETY ISSUE CONSIDERING CHILDREN ARE OFTEN RIDING BIKES OR PLAYING ON THE SIDEWALK I'M BACKING ACROSS THE ENTER MY DRIVEWAY. I HAVE HAD THE TRUCK INTO THE DEALERSHIP FOR THE PROBLEM BUT THEY CLAIM THE CAMERA IS WORKING AS IT SHOULD MAKING THIS SITUATION EXTREMELY FRUSTRATING. I KNOW THIS IS NOT AN ISOLATED ISSUE BECAUSE MY FATHER HAS THE EXACT SAME TRUCK AND WE BOTH HAVE THE PROBLEM ALSO MANY PEOPLE ON FORUMS HAVE THE PROBLEM. I REALLY HOPE GM COMES OUT WITH A FIX FOR THIS ISSUE BEFORE SOMEONE IS KILLED OR INJURED.

THE BACK UP CAMERA SCREEN IS WAY TOO BRIGHT AT NIGHT? SO BRIGHT YOU CAN'T SEE OUT BACK WINDOW AND THE PASSENGERS SIDE MIRROR IT'S LIKE THE INTERIOR LIGHTS ARE ON, THERE IS NO BRIGHTNESS ADJUSTMENT FOR CAMERA DEFAULTS TO FULL BRIGHT, YOU CAN'T EVEN TURN IT OFF (PROBABLY A STUPID RULE SOMEONE MADE THINKING ABOUT SAFETY BUT IT'S ACTUALLY UNSAFE IF YOU CAN'T SEE, IT'S VERY ANNOYING BUT MOST OF ALL UNSAFE BECAUSE YOU CAN'T SEE, I'VE BEEN DIVING FOR 35 YEARS AND THIS IS REDICULOUS MY OTHER VEHICLE 2016 HAS COMPLETE CONTROL OVER THE CAMERA AND BRIGHTNESS IT'S NOT A GM PRODUCT. GM SAYS THIS IS HOW IT IS, I AND MANY OTHER OWNERS AGREE THAT THIS IS A MAJOR SAFETY ISSUE IF YOU CAN'T SEE THE SIDES OF THE VEHICLE GM REALLY NEEDS TO ADD A BRIGHTNESS CONTROL FOR THE CAMERA THEY USED TO HAVE IT BUT IT'S BEEN REMOVED THIS LEADS ME TO BELIEVE THAT SOME AGENCY HAS DETERMINED OR CAME UP WITH RULES THAT DOESN'T ALLOW YOU TO TURN OFF BACKUP CAMERA OR CHANGE BRIGHTNESS IF THIS IS THE CASE THEY HAVE CREATED A SAFETY HAZARD IT'S UNREASONABLE TO NOT HAVE A CHOICE.

360 CAMERA SYSTEM WORKS, THEN SCREEN GOES BLUE WITH "SERVICE REAR VISION SYSTEM" (XXXX) I HAVE SEVERAL CHILDREN ON MY BLOCK AND THIS COULD CAUSE SERIOUS INJURY THIS WAS FROM THE DAY I BOUGHT IT REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ON TRUCKS EQUIPPED WITH THE CHEAPER LOW TRIM BACKUP CAMERAS ANYTIME I TOUCH THE BRAKES WHILE BACKING UP THE CAMERA CUTS OUT. IT'S USUALLY A WHITE FLASH OR SOLID WHITE LINE BUT ON OCCASION WILL CUT OUT COMPLETELY TO A BLACK SCREEN.

THE BACKUP CAMERA BLINKS AND FADES OUT. MUCH OF THE TIME THE SCREEN IS FUZZY. THIS OCCURS WHILE STATIONARY OR IN MOTION. DURING NIGHT TIME I CAN BARELY SEE WHAT'S BEHIND ME FOR THE SCREEN IS DARK AND BLURRY.

MULTIPLE WARNING SCREENS APPEAR ON THE INSTRUMENT PANEL AND INFOTAINMENT SCREEN. THEY FLASH ON AND OFF, LIKE A LIGHT SHOW, AND ARE EXTREMELY DISTRACTING WHILE DRIVING, ESPECIALLY AT NIGHT. EACH TIME THEY FLASH ON THEY CAUSE ME TO LOOK DOWN AT THE INSTRUMENT PANEL. I AM CONCERNED THIS DISTRACTION WILL CAUSE ME TO GET IN AN ACCIDENT. THERE IS NOTHING I CAN DO TO TURN THEM OFF. THESE WARNINGS RANDOMLY APPEAR WHENEVER THE VEHICLE IS RUNNING, BE IT STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING, PULLING A TRAILER, NOT PULLING A TRAILER. THIS SAFETY RISK HAS BEEN ONGOING EVER SINCE I PURCHASED THE VEHICLE NEW ONE MONTH AGO. I LIVE IN MINNESOTA. I HAVE BROUGHT THE VEHICLE TO A DEALERSHIP FOR REPAIRS TWICE, BUT THE PROBLEM PERSISTS. I HAVE BEEN TOLD THAT GM HAS BEEN AWARE OF THE ISSUE SINCE LAST FALL, BUT HAS FAILED TO RESOLVE THE PROBLEM. I TOOK PHOTOS OF SOME OF THE WARNINGS THAT HAVE RANDOMLY APPEARED AND WILL UPLOAD THEM WITH THIS REPORT.

IN COLD TEMPERATURES, THIS TRUCK CONSTANTLY THROWS ERROR CODES 'TRAILER DISCONNECTED' 'LANE CHANGE ALERT DISABLED', AND 'REAR CROSS TRAFFIC DISABLED'. THESE ERRORS ARE EXTREMELY DISTRACTING AND HAVE NEARLY CAUSED ME TO GET INTO ACCIDENTS CLEARING THE ERRORS. GM IS AWARE OF THE ISSUE BUT HAS NO SOLUTION. PLEASE HELP.