2022 Chevrolet Suburban FUEL/PROPULSION SYSTEM

On Saturday, 11/29/25 @ 3PM, while driving on I-75 from GA to MIA, our 2022 Suburban VIN: [XXX] sudden & unexpected had a mechanical failure. Without warning, vehicle stalled/ stop while traveling at highway speed, leaving us seconds to maneuver to the side. This failure created an extremely dangerous situation that could have resulted catastrophic or fatal accident for my family. Check engine light came on (code P102A). An officer stopped to assist & arranged car to be tow which we had to pay $135 to nearest Chevrolet dealership. Since the dealership was closed, I was forced to stay an additional night in a nearby hotel and paid $106.46. The vehicle was inspected by Countryside Chevrolet, who diagnosed the issue as a failure of the fuel pump control module however I was informed that this VIN was not covered under warranty or any special coverage, despite the fact that we experienced the exact same failure on our 2021 Chevrolet Tahoe, which was covered under warranty for this same defect. I was forced to pay $708.72 for the repair. This inconsistency is unacceptable—especially considering GMs extensive history of complaints, recalls, & class action litigation involving defective fuel pump & fuel system components, which present a well-documented safety risk. I filed a complaint with GM Customer Care (Case XXX). I submitted all required receipts for repairs, towing & hotel, however GM denied my claim without providing any explanation, only stating VIN was “not covered.” Also, GM refused to provide a written justification & my request for a manager callback was ignored. No consideration was given to the safety implications of this failure. This response is unacceptable & demonstrates a failure to take responsibility for a known safety defect. Demand: Given the seriousness of this incident, the documented defect, & GM’s prior knowledge of same failures, I demand full refund of $950.18 for expenses. This situation could have ended tragically. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine lost power and stalled without warning while driving down the highway. Coasted to side of road and was unable to restart engine. After engine stopped, dash indicated low fuel, although tank was 3/4 full. After coming to a stop, was unable to shift out of Park (which could have been a major issue if I had not been able to clear the highway before coming to a stop). Towed vehicle to closest Chevrolet dealer, who replaced the fuel pump control module. Dealer indicated that this is a common failure item to the point that they stock the part and suspected what the failure was based on my description. When pressed, the dealer representative also noted that GM has not updated or redesigned the factory installed fuel pump control module ("the new module installed is exactly the same as the one that failed"). Fortunately, traffic was light and I was able to pull to the side of road. This would be extremely dangerous if it happened while driving on a multi-lane expressway and we were trapped at a stop in heavy, fast moving traffic.

High pressure pump failed at 73000 miles.