2023 Chevrolet Suburban UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
Transmission, got a message stating the service transmission or won’t be able to shift. Took it in to the dealership was advised that car can shut down at any moment. As that what they have been seeing.
Coolant control valve went out and causing car to get hot and lose power. Service department said it’s on back order and it’s fine to drive it.
Onstar module not working, 53000 miles on 23 Suburban. Will be taking it to the dealership this next week. No other issues except for that.
On star Telematics Control Module is not working.
When driving making a left or right hand turn my 2023 Suburban loose power and turns off and it is thrown in N and state to press start to restart my SUV. No codes are given to determine the issue. This has happen a handful of times. It has been taken into Chevy and they are unable to diagnose the problem. During the one visit they stated it was the battery and replace it and it has done it again. This is a very unsafe to drive the SUV as I'm afraid someone will rear end me and hurt me or someone else.
I pulled into a parking spot and the car died right before I shut it off. I came out and restarted it to leave and it backed up about 5 feet and died and would never start again. There was never any prior indication that it had any problems. I bought it new and always had a Chevy dealer do the required maintenance. I was told today that it would need a new engine because the engine has seized up; however, until they do a full tear down of the engine, they said they cannot tell me exactly what has cause the problem. I have heard of others having problems with the 6.2 engine so I thought I would report it. I don't have any paperwork yet from the dealer to upload.
I drove a 2019 Ford Explorer with Ford Sync, which integrated well with my Android phone to allow handsfree access to Google Maps or Waze for navigation, voice control of my phone for speech-to-text, simple Google queries, like "who wrote the song American Pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 Chevy Suburban, which has an Android Auto based infotainment system. This system can be safe and efficient, but ONLY IF YOU PAY A SUBSCRIPTION. Otherwise, it is VERY UNSAFE. Things that won't work without a subscription include: "Hey Google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2023 Chevrolet Suburban has 7 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.