2015 Chrysler 300 Steering

The contact owns a 2015 Chrysler 300. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the traction control warning light was illuminated. The contact stated that the failure had occurred while reversing or while making a turn. In addition, the failure had occurred several times, including once while driving in the rain. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. The VIN was unavailable.

TL* THE CONTACT OWNS A 2015 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT FELT THAT THE STEERING WHEEL WAS LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO ED TOMKO CHRYSLER JEEP DODGE (33725 WALKER RD, AVON LAKE, OH 44012, 440-933-3500), BUT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AND CONTINUED TO EXPERIENCE THE FAILURE. ON ONE OCCASION, WHILE ATTEMPTING TO MAKE A LEFT TURN, THE "POWER STEERING ASSIST NOT ACTIVE" WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS UNABLE TO COMPLETE THE TURN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE FOLLOWING DAY, THE CONTACT DROVE THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED A COST ESTIMATE FOR THE REPAIR AND WAS INFORMED BY THE DEALER THAT THEY WOULD ATTEMPT TO SEE IF THEY COULD ASSIST WITH THE COST. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THEY WOULD WORK WITH THE DEALER TO ASSIST WITH THE COST OF REPAIRS. THE DEALER CALLED THE CONTACT BACK A FEW DAYS LATER WHERE HE WAS INFORMED THAT THE MANUFACTURER WOULD NOT ASSIST WITH THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE WAS PARKED IN GROCERY STORE LOT. I TURNED IT ON. STEERING WARNING LIGHT CAME ON. I TRIED TO BACK OUT OF THE SPACE AND I COULD NOT TURN THE STEERING WHEEL. CAR WAS TOWED TO MY HOME ADDRESS.

IN THE FOURTH YEAR OF LEASE, MY 2015 CHRYSLER 300 BEGAN MAKING A GRINDING SOUND WHEN TURNING. THE CAR HAS 25,948 MILES ON IT, BUT THE 3-YEAR WARRANTY PERIOD HAS ENDED . THE DEALER DIAGNOSED THE PROBLEM, REPORTING THAT THE STEERING RACK IS CAUSING THE NOISE AND NEEDS TO BE REPLACED AT A COST OF $3,700.00.

TL* THE CONTACT OWNS A 2015 CHRYSLER 300. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED, THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. *DT*JB