45 complaints reported

2018 Chrysler Pacifica UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
45
Crashes
1
Fires
1
Injuries
1

Complaint Timeline

Chronological view of owner reports

May 2020

THE LIFGATE IS NOT PROPERLY WORKING. IT IS A POWER LIFGATE AND STOPPED WORKING.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2020
Apr 2020

2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO CLICKING NOISE COMING FROM RIGHT END OF VEHICLE. *LD *JS

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2020
Mar 2020

STOP/START SYSTEM FAILURE. WHILE WAITING BEHIND A SCHOOLBUS THE START/STOP SYSTEM INITIATED. WHEN I ATTEMPTED TO PRESS THE GAS THE CAR STOPPED - GEAR SHIFTER WAS LOCKED AND WOULD NOT ALLOW ME TO MOVE IT EVEN TO NEUTRAL. THE D GEAR WAS BLINKING BLUE AND I WAS UNABLE TO EITHER BRAKE, ACCELERATE, OR TURN THE VEHICLE OFF. THIS CAUSED A VERY DANGEROUS/HAZARDOUS SITUATION WHEN IN TRAFFIC. EVENTUALLY - I WAS ABLE TO RESTART THE VEHICLE AND DISABLE THE STOP/START SYSTEM.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020
Feb 2020

I PLACED MY VEHICLE IN REVERSE TO BACK OUT OF A PARKING SPOT. THE REAR CAMERA ACTIVATED AS NORMAL. I COMPLETED BACKING OUT AND PLACED THE VEHICLE IN DRIVE. THE REAR CAMERA DID NOT DISENGAGE AND REMAINED ON. I PULLED THE VEHICLE OVER INTO ANOTHER PARKING SPACE SO AS TO EXAMINE THE SCREEN. THERE WAS AN "X" IN THE UPPER RIGHT HAND CORNER OF THE SCREEN SO I PUSHED THE X AS IT IS A TOUCH SCREEN. NO JOY. I TURNED THE VEHICLE OFF AND SAT FOR ABOUT 3 MINUTES, THEN I RESTARTED THE VEHICLE. THE REAR CAMERA WAS STILL IN OPERATION WHILE I SAT IN PARK AND THE CAR IDLED. I ATTEMPTED TO POWER OFF THE SCREEN BY DEPRESSING THE RADIO POWER BUTTON, BUT IT ALSO YIELDED NO RESULTS. I ELECTED TO DRIVE THE VEHICLE HOME AS OPPOSED TO PAYING FOR A TOW, AND AS I DROVE, THE SCREEN WOULD TRANSFER TO A BLUE SCREEN AS I REACHED A CERTAIN SPEED, AND THEN REVERT BACK TO THE CAMERA VIEW AS I SLOWED BELOW THAT SPEED. THE SPEED VARIANT WAS APPROXIMATELY 20 MPH. AS THE BLUE SCREEN APPEARED THE WORDS "REAR CAMERA NOT AVAILABLE AT THIS TIME" APPEARED ON THE SCREEN AT THE TOP. I AGAIN TRIED TO PRESS THE "X" WHICH APPEARED IN THE UPPER RIGHT HAND CORNER TO ALLEVIATE THE SITUATION TO NO AVAIL. UPON RETURNING HOME I EXITED THE VEHICLE AND PROCEEDED TO GOOGLE RECALLS FOR 2018 CHRYSLER PACIFICA'S. I FOUND THAT A RECALL WAS IN PLACE FOR JUST THE EXPERIENCE I HAD WITH THE CAMERA. I CONTACTED MY LOCAL DEALERSHIP WHO TOLD ME MY VIN NUMBER REFLECTS NO RECALLS. I CALLED CHRYSLER AT 1-800-334-9200 AND THEY TOO STATED MY VEHICLE HAS NO RECALLS. I ASKED ABOUT THE RECALL ON THE BACKUP CAMERA THAT I HAD READ ABOUT AND WAS ADVISED THAT MY VEHICLE DID NOT QUALIFY AS IT WAS A DIFFERENT RADIO IN THE CAR. IT SEEMS TO ME THAT THIS ISSUE IS NOW EVIDENT IN ALL OF THEIR VEHICLES AND SHOULD BE COVERED UNDER A RECALL, AS IT IS A DISTINCT DISTRACTION WHILE TRYING TO DRIVE AND MAY WELL CAUSE AN ACCIDENT.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Oct 2019

ON TWO SEPARATE OCCASIONS, WHEN THE VEHICLE IS IN MOTION AND COMING TO A STOP, THE VEHICLE HAS SHUT OFF FOLLOWED BY A MULTITUDE OF ERROR LIGHTS AND MESSAGES ON THE DASH AND LIGHTS FLASHING ON THE GEAR SELECTOR. UPON SHUTTING OFF UNEXPECTEDLY THE VEHICLE IS IN MOTION WITH NO POWER STEERING, BRAKE ASSIST, OR ANY OTHER ELECTRICAL FUNCTION. THE BRAKE HAS TO BE APPLIED, THE VEHICLE SHIFTED TO PARK AND FINALLY THE START BUTTON PRESSED. THIS IS A MAJOR SAFETY CONCERN AND VERY FRIGHTENING THE TWO TIMES THAT IT HAS HAPPENED. THE DEALERSHIP HAS BEEN CONTACTED AND AN EMERGENCY SERVICE APPOINTMENT HAS BEEN SCHEDULED. ALSO, THE MANUFACTURER HAS BEEN CONTACTED AND A CASE NUMBER HAS BEEN ASSIGNED.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Aug 2019

WHEJ I'M DRIVING THE VAN IT SHUTS OFF WHILE IT'S IN DRIVE. A ALERT COMES ON SAYING SOMETHING RELATED TO FCC. I TRY TO TAKE A PIC BUT IT GOES AWAY QUICKLY. IT'S HAPPENED AT STOPS AND WHILE MOVING. VERY SCARY. CHRYSLER ACTS AS THOUGH THEY DON'T WANT ME TO BRING THE CAR IN. VERY DANGEROUS AND SCARY. I DON'T WANT TO DRIVE IT. THIS VEHICLE IS MY DAUGHTERS WHEELCHAIR VAN WITH LESS THEN 3000 MILES ON IT.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Aug 2019

WHEN I COME TO A STOP THE ENGINE CUTS OUT AND I GET A WARNING MESSAGE THAT SAYS FWC UNAVAILABLE. RESTART ENGINE. I AM WORRIED THAT AT SOME POINT THIS MAY HAPPEN WHILE MY VEHICLE IS IN MOTION. THIS HAPPEN INTERMITTENTLY. IT HAS HAPPENED 4 TIME IN THE LAST 3 WEEKS

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

THE TRANSMISSION HAS SLIPPED AND/OR JERKED ON MULTIPLE OCCASIONS. AS MANY AS 50. WHEN DRIVING FROM A STOP IT WILL NOT GO INTO GEAR FOR SEVERAL SECONDS OR WILL JERK INTO GEAR. WHILE PUTTING IN PARK IT WILL JERK CAUSING IT TO JUMP FORWARD WHICH COULD LEAD TO AN ACCIDENT.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Jul 2019

FREQUENTLY THE DRIVER SIDE REAR POWER DOOR DOES NOT REMAIN SHUT. WHEN THE POWER DOOR CLOSURE IS ACTIVATED, THE DOOR SLIDES ALL OF THE WAY CLOSED AND THEN FREQUENTLY WILL REVERSE, CAUSING THE DOOR TO OPEN COMPLETELY AGAIN. THIS CAN CAUSE THE DRIVER TO THINK THE DOOR IS CLOSED IF A CHILD CLOSES THE DOOR OR IF SOMEONE WALKS AWAY AFTER HITTING THE POWER CLOSURE BUTTON, BUT MAY NOT BE, CAUSING A SAFETY CONCERN. I SEE OTHERS ONLINE ARE HAVING SAME ISSUE. THE DEALER INDICATES IT IS A FIRMWARE/SOFTWARE ISSUE AND IS REQUIRING A SUBSTANTIAL FEE TO UPDATE THE SOFTWARE/FIRMWARE TO FIX THE ISSUE. THE ISSUE CAN HAPPEN WHEN ON A FLAT OR INCLINED TERRAIN. IT STARTED HAPPENING SHORTLY AFTER WE BOUGHT THE VEHICLE NEW.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2019
Jun 2019

WHEN I BOUGHT MY PACIFICA THE AUDIO USED TO GO LOUD AND SOFT. THE NEXT THING THAT HAPPENED WAS THE FM WOULD FLIP TO AM AND THE RADIO STATIONS WOULD CHANGE, U-CONECT WOULD CALL THE LAST PERSON I HAD CALLED THE DAY BEFORE, AND FLIP TO CLIMATE CONTROL. THEN, IT STARTED STALLING OUT AT INTERSECTIONS, A CLEAR AND PLEASANT DANGER!!! THE CAR WAS SITTING AT A LIGHT WAITING TO TURN ONE TIME AND GOING STRAIGHT THE OTHER TIME. BOTH TIMES IT HAD TO BE RESTARTED, HOLDING UP TRAFFIC. I AM NOW CONCERNED THIS WILL HAPPEN WHILE IN MOTION. OTHERS ON FACEBOOK HAVE SAID THIS HAS ALSO THIS HAPPENED TO THEM AND CHRYSLER KNOWS ABOUT IT, BUT CAN'T DO ANYTHING ABOUT IT BECAUSE THEY DON'T HAVE A FIX FOR IT. I HAVE HAD MY CAR INTO THE DEALER THREE TIMES NOW.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Apr 2019

THE DRIVERS SCREEN (NAVIGATION , BACK UP CAMERA, DVD,ETC) FREEZES REGULARLY. THIS MEANS THAT OFTEN THE BACKUP CAMERA IS UNAVAILABLE, AT TIMES THE MOVIE SHOWS EVEN WHILE DRIVING. I HAVE REPORTED IT SEVERAL TIMES TO CHRYSLER'S UCONNECT TEAM WITH NO RESOLUTION. MY CASE MANAGER IS NO LONGER ANSWERING MY CALLS. I HAVE VIDEOS OF THE MALFUNCTION. THE DEALERSHIP HAS ASKED ME TO BRING THE CAR IN 5 TIMES ALREADY, WITH NO RESOLUTION, BUT THEIR 'PLAN' IS TO JUST HAVE ME KEEP BRINGING IT IN BUT SAID THEY CANNOT REPLACE THE SCREEN/DEVICE. IT IS A SAFETY ISSUE THAT I CANNOT RELIABLY ACCESS MY REAR CAMERA OR CHANGE APPLICATIONS. I HAVE VIDEOS OF MULTIPLE IMSTAMCES

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2018
Mar 2019

WE ARRIVED HOME FROM THE GROCERY STORE, I PARKED THE CAR IN THE GARAGE TURNED IT OFF AND BEGAN UNLOADING THE GROCERIES. ABOUT 2 AM THURSDAY, THE INDOOR SECURITY SYSTEM WENT OFF, SAYING "ALERT CARBON MONIXIDE." I THEN WENT OUT TO THE GARAGE AND FOUND THE ENGINE HAD BEEN RUNNING FOR SEVERAL HOURS. THE HOOD OF THE CAR WAS TOO HOT TO TOUCH. I THEN SHUT OFF THE ENGINE AND OPENED THE GARAGE DOOR TO BEGIN AIRING OUT THE GARAGE. THEN GOT MY WIFE UP AND BEGAN AIRING OUT THE HOUSE. MY DAUGHTER CAME OVER AND CONTINUED OPENING WINDOWS TO AIR OUT THE UPPER FLOOR OF THE HOUSE. I HAVE NO IDEA WHY THE ENGINE RESTARTED OR WHY IT REMAINED RUNNING FOR SO LONG. I HAVE SINCE REALIZED THE SPARE CAR 'KEY' WAS HANGING JUST ON THE OTHER SIDE OF THE WALL TO THE GARAGE, WELL WITHIN THE 5 FEET FROM THE VEHICLE, WHICH IS NECESSARY FOR THE CAR TO KNOW THE KEY IS NEARBY, ALLOWING THE DOORS TO BE OPENED, ETC. I TOOK THE CAR OUT THE FIRST TIME AFTER THE INCIDENT, THE TRIP INFORMATION SAID THE CAR HAD DRIVEN A TOTAL OF 120 MILES SINCE BEING REFUELED, FOR AN AVERAGE MPG RATING OF 4.7 MPG. SINCE THE AVERAGE FUEL USAGE IS BETWEEN 24 AND 31 MPG, I MUST ASSUME THE EXTRA FUEL WAS USED TO IDLE THE ENGINE FOR SEVERAL HOURS. SINCE WE WERE ALONE IN THE HOUSE THERE WERE NO INJURIES, BUT HAD SOMEONE BEEN SLEEPING UP STAIRS, I AM SURE THE WOULD HAVE BEEN AFFECTED BY OR KILLED BY THE CARBON MONIXIDE. I ALSO FEEL THAT THE INFORMATION NEEDED TO GO TO SOMEONE OTHER THAN THE AUTO MANUFACTURER. *DT*JB *DT*JB

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Feb 2019

THE CRASH WARNING SENSORS WILL RANDOMLY ACTIVATE WHILE YOU ARE DRIVING DOWN THE ROAD AND CAUSE THE VEHICLE TO SHUT OFF. HAS BEEN TO THE DEALER ON A COUPLE OF OCCASIONS AND THE ISSUE HAS NOT BEEN RESOLVED.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Feb 2019

I WAS DRIVING DOWN THE STREET AND THE VEHICLE JUST SHUT OFF. A LIGHT FOR LANE ASSIST CAME ON THAT SAID SEEK SERVICE ASAP. IT WENT RIGHT BACK OUT THOUGH. I IMMEDIATELY SCHEDULED IT TO BE CHECKED OUT. THE DEALERSHIP IN HERMITAGE, PENNSYLVANIA SAID THEY HAD ANOTHER WOMAN WITH SAME VEHICLE AND SAME PROBLEM. THEY WERE WAITING ON A RECALL TO KNOW HOW TO FIX IT. UPON RETURNING TO FLORIDA, I ALSO WENT TO THE DEALERSHIP I BOUGHT THE VEHICLE FROM. THE SERVICE MANAGER HAD NEVER HEARD OF THIS PROBLEM. HOWEVER, WE INFORMED HIM WE HAD LOOKED IT UP ON LINE AND THIS HAS BEEN AN ONGOING PROBLEM FOR SEVERAL YEARS NOW.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Nov 2018 Crash

WITH START/STOP ON, SITTING AT A STOP SIGN OR LIGHT, CAR STOPS AS IT'S SUPPOSED TO, THEN I REMOVE MY FOOT FROM THE BRAKE AND IT ROLLS BACKWARD. IT DOESN'T DO IT ALL THE TIME, DEALER UNABLE TO REPLICATE ISSUE AND SENDS ME HOME. I ARGUE STATING MY VEHICLE IS NOT SAFE FOR MY CHILDREN! ONCE IT ROLLED ME INTO A MAILBOX SHATTERING MY REAR WINDOW!

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2018
Jun 2018

SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO THEY DON'T KNOW WHEN ANOTHER MIGHT BE AVAILABLE. SEEMS MORE OF A SOFTWARE ISSUE THAT THEY DON'T SEEM TO KNOW HOW TO CORRECT

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2018
Jun 2018

FORWARD COLLISION WARNING SYSTEM IS NOT WORKING.WENT BACK TO TO DEALERS AND IT STILL DOES NOT WORK.I CALLED CHRYSLER AND SPOKE TO TWO DIFFERENT PEOPLE AND WAS TOLD THEY HAVE NO WAY TO CHECK IF' IT WORKING.I PAID 995.00 FOR THIS OPTION FOR SAFETY FOR MY FAMILY.I WAS TOLD THAT THIS WAS A LUXURY FEATURE AND NOT ABLE TO BE TESTED,TOO BAD FOR US.I HAVE TESTED MY CAR WITH CHRYSLER MECHANICS AND THEY DON'T KNOW HOW TO FIX THE PROBLEM.HOW CAN CHR NOT SELL SOMETHING LIKE THIS? THANKS

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2018
Jun 2018

AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2018
Mar 2018

THE FORWARD COLLISION WARNING SYSTEM HAS NEVER WORKED SINCE CAR WAS PURCHASED. CHRYSLER HAS TOLD US CAR MUST BE GOING 70 MPH FOR SYSTEM TO ACTIVATE. THE CHRYSLER VIDEO INDICATES SYSTEM SHOULD BE WORKING AT MUCH SLOWER SPEEDS (25 MPH). THIS IS A SERIOUS SAFETY ISSUE.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2018
Oct 2017

I HAVE HAD THE VEHICLE SINCE 12-2-2017 AND THE ENGINE HAS STALLED 3 TIMES WHILE WAITING AT A STOP LIGHT? WHAT CAN I DO THIS IS NOT NORMAL.

Type: Vehicle, Vehicle: 2018 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2017

Trend Over Time

Complaints by year

Quick Summary

The 2018 Chrysler Pacifica has 45 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.