2020 Chrysler Pacifica UNKNOWN OR OTHER

I have a power problem and could not get my wheelchair ramp down. The manual said to push it manually. this would not work, and my wife and I were trapped in this vehicle where we could possibly burn to death. This is a Braun Ability modified vehicle.2 men tried to get it down and couldn't. We called the factory, and they said to pull a fuse at the battery. How can we do this if we are in wheelchairs and beside, we can't get the ramp down to get out.

The battery doors have both broke causing the batteries not to stay in the headsets. The headsets work but since the battery doors are broke you can't keep the batteries in the headsets.

When the car is stopped at a light, traffic or a stop sign the start/stop will throw the car into park, shut off the vehicle and put on the parking brake on. I have to start the vehicle back up and take the parking brake off to move forward. A light comes on saying the stop/start is not working. We have replaced the car battery and auxiliary battery for the start/stop feature which were purchased at the dealership. This has become a hazard to me while driving. This has happened numerous times and when I start the car, I will turn off the stop/start feature. This alleviates the problem but is not a solution.

During the afternoon on April 10, 2023, I was merging onto I-12 in Baptist, LA. I was traveling on the roadway for no more than 20 seconds when a loud explosion happened. I nearly crashed my car as I had no idea what had just happened other than glass was everywhere. So I pulled to the shoulder of the road only to find that my sunroof had exploded. The metal piece that is part of the sliding part was hanging on my rubber clearly showing it had not been properly secured. I had my 3 young children in the vehicle and again glass everywhere. There was no indication that something was wrong with my sunroof. I called the dealership where I purchased this vehicle and they stated they have heard this is happening and I need to file a complaint. Chrysler this is absolutely uncalled for and needs to be rectified! My sunroof was closed, the temperature outside was 61, and no severe weather.

Auto stop and start failed while driving causing the vehicle to not start back up at a stop light when the light turned green. It took shutting the ignition off and restarting the vehicle to get going again. This created an unsafe situation in traffic that very well could have resulted in an accident due to the brakes being released and tail lights going out and the vehicle stalling instead of taking off. Had the driver behind me not been paying attention I would have been rear ended. Message currently displayed on dash shows auto start,stop disabled and needs serviced.

Driving on a highway (55mph), ‘service charging station’ message popped up and I was unable to accelerate. I was able to pull over to the side of the road. Message said to put the car in park. Unable to go back to drive. Heat/radio remained working. Turned car off and on, car appeared to run but the service charging station error popped up. Repeated many times, but the wheel would lock and error message came back any time I was in drive and took my foot off the brake/tried to accelerate. I had 90% battery and 7/8th tank of gas when this happened. Presume the car was running on electric power at the time. Temp outside was about 25 deg (have driven in much colder recently), I had been driving for about 10 min (about 7 miles. I started with a full charge and didn’t do anything different than any other time I’ve driven or charged the car. The car had to be towed to the dealer. Error came up before once when car was parked in the garage. It had been plugged in, but I could not start the car because the hybrid battery completely drained while plugged in. Reset the charger and let it charge and it ran normally after that (about 3 months ago). There are about 13000 miles on the vehicle.

WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOST COMPLETELY STOPPED WHEN THE ENGINE REVVED. I HAD TO APPLY CONSIDERABLE BRAKE PRESSURE TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I OBSERVED THE TACHOMETER READ ABOUT 2500 RPM AND IT RETURNED TO IDLE AFTER ABOUT FIVE SECONDS. NO ERRORS OR OTHER INDICATORS OF A FAILURE WERE NOTICED. THIS VEHICLE HAD ALSO BEEN EXPERIENCING PROBLEMS WITH THE START/STOP FEATURE QUITE FREQUENTLY BUT NOT AT THIS TIME. I TOOK THE CAR TO A DEALERSHIP AND THEY SAID THE BATTERY WAS LOW CAUSING THE START/STOP ISSUES BUT HAD NO IDEA ABOUT THE ENGINE REVVING AND COULD NOT REPRODUCE THE PROBLEM. THIS VEHICLE IS BASICALLY NEW WITH APPROXIMATELY 2800 HIGHWAY MILES AND HAS ONLY BEEN ON THE ROAD SINCE THE END OF JUNE.