2017 Dodge Durango Seats

The driver’s side headrest deployed while I was driving. There was no warning and no impact. The headrest pushed my head forward, slamming into the back of it. This could have been a disaster, gigantic safety risk.

While driving, the Active Headrest Restraint deployed on the passenger side WITHOUT accident. It appears the plastic piece that holds the pin broke. Luckily there wasn't a passenger present but this could've done serious head injury. This also puts the driver at risk for the driver side could deploy randomly. There were no messages or warnings or any symptoms indicating to the failure.

Started the vehicle, my wife was in the passenger seat. The headrest exploded apart and hit her in the back of the head. It hit her pretty hard in the back of the head. She had a headache but no medical attention was needed. I'm hoping this does not happen to the drivers side while I am driving.

While parked, the front passenger headrest split apart. The active headrest appears to have broken or deployed. The vehicle was in park. No collision. Drive seat did not deploy. Reset of headrest doesn’t not seem possible. latches appear broke. No noise when this occurred. Back seat passenger witnessed the headrest randomly split open

On [XXX] 2024 my wife, son, and I were sitting at a stop light on [XXX] at approximately 16:40 hours when we heard a loud pop in the vehicle and my wife's head was pushed forward by the passenger side seat head rest, causing pain to my wife's head and neck, and shoulder muscles. Upon inspection of the head rest, it had become separated in the middle (pictures attached). Vehicle is equipped with the active head restraint system. My wife has not received medical attention yet but is quite sore this morning. We will contact our dealer to replace the head rest (and the driver's side head rest) and request the defective head rest be returned to us so it is available for NHTSA inspection. The vehicle has not yet been inspected by the manufacturer, police, insurance rep, or others yet. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. This happened suddenly without any warning while we were stopped at a traffic light. Our safety was put at risk by the sudden failure and violent expansion to the head rest causing pain to my wife. Had this occurred on the driver's side while the vehicle was in motion, it could have caused a motor vehicle crash resulting in severe injury, property damage, or even death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving with my 16yr old and the headrest popped open and hit her in the back of the head

Passenger Seat Headrest deploys

DRIVER SIDE HEADREST POPPED OUT AND WON'T GO BACK IN