2 complaints reported

2024 Ford Edge Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
2
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Aug 2024 Injury

The liftgate has a sensor so that you can place you foot under the vehicle to open or close the liftgate. The sensor is too sensitive and even if do not put your foot under the vehicle the liftgate closes on your head or shoulder when you are putting things in or out of the rear area. The liftgate caused a bruise. We took the vehicle in for repair and they said the sensors were fine.the is very dangerous and can cause serve injuries.

Type: Vehicle, Vehicle: 2024 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2024
May 2024

Vehicle has hands free liftgate operation by waving feet under bumper. The liftgate will also close if you are loading cargo toward front of compartment and your feet inadvertently trigger sensor. The closing tone is weak and cannot be heard if there is any outside noise. Liftgate has closed on my back at least 4 times and my wife at least 3 times in the 4 weeks we have had the vehicle. If a small child were to be climbing in the back with the hatch open they could be seriously injured or even killed by the closing hatch. Even if an adult happens to have their hand in the hatch opening and the hatch inadvertently closed undetected serious injury could occur. I see no conceivable reason for having the hatch close by waving your feet under the bumper. The electric hatch can be disabled, but there are no provisions to disable only the motion auto open/close feature. I contacted Ford Customer Care and they filed an internal report and suggested I file a complaint with NHTSA.

Type: Vehicle, Vehicle: 2024 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Apr 2024

Trend Over Time

Complaints by year

Quick Summary

The 2024 Ford Edge has 2 Structure complaints on file. Review the timeline above for detailed owner experiences.