2002 Ford Escape VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING AT 55 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT MOVED SWITCHED TO NEUTRAL GEAR AND MOVED THE VEHICLE OFF THE ROADWAY. HE WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 64,111. UPDATED 07/29/10 *BF THE CONSUMER STATED THE CRUISE CONTROL CABLE BECAME STUCK. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/07/10*JB

TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, IT WOULD STALL WITHOUT WARNING. HE WAS ABLE TO RESTART THE VEHICLE AND DRIVE IN REVERSE AT SPEEDS AS LOW AS 5 MPH; YET, THE VEHICLE WOULD ACCELERATE WHILE DRIVING IN REVERSE. WHEN THE CONTACT PREVIOUSLY EXPERIENCED THE FAILURE HE WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE IT WAS DIAGNOSED WITH DEFECTIVE IDLE CONTROL VALVES. THE MECHANIC REPLACED THE IDLE CONTROL VALVES AND JUMPER HARNESS AND REPROGRAMMED THE CENTRAL COMPUTER. THE FAILURE DID NOT PERSIST AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 104,946.

THE ACCELERATOR ON MY 2002 FORD ESCAPE V6 STUCK AND WOULD NOT RELEASE. UPON TRYING TO MANUALLY "PULL" THE ACCELERATOR FREE, THE VEHICLE CONTINUED TO ACCELERATE FASTER. SPEEDS REACHED 70 MPH AND THE BRAKES WOULD NOT SLOW THE VEHICLE. I SHIFTED THE VEHICLE INTO NEUTRAL, AND SLOWLY APPLIED THE PARKING BRAKE TO SLOW THE VEHICLE. THE ENGINE KEPT RACING AT 6000 RPM'S. UPON FINDING A SAFE PLACE TO PULL OFF THE SIDE OF THE ROAD, I TURNED OFF THE IGNITION AND DRIFTED TO THE SIDE ROAD. I HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. THEY ARE NOT ADMITTING TO ANY PROBLEMS/ISSUES. I CALLED FORD MOTOR CO. AS WELL TO NO AVAIL, EVEN THOUGH THERE ARE NUMEROUS REPORTS OF THIS OCCURRING ON THE INTERNET. I AM CONVINCED THAT IF MY WIFE WAS DRIVING WITH THE CHILDREN, SHE WOULD HAVE CRASHED THE VEHICLE. *TR

WHILE DRIVING ON A HIGHWAY AT NORMAL SPEED WITH SMALL KIDS IN THEIR CARSEATS THE ACCELERATOR PEDAL WENT LIMP AND THE ENGINE REVVED UP TO FULL ACCELERATION. AFTER MOMENTS OF TERROR AND TEMPORARY LOSS OF CONTROL, THE CAR WAS BROUGHT TO THE SIDE OF THE ROAD AND SHUT DOWN BY FIGHTING THE ENGINE POWER WITH THE FOOT BRAKES AND HAND EMERGENCY BRAKE. IT'S A MIRACLE THERE WAS NO CRASH. AT MY EXPENSE THE FORD DEALERSHIP REPLACED THE CRUISE CONTROL CABLE AND/OR CRUISE CONTROL CABLE HOUSING. THE SERVICE MANAGER SAID, "LOOKING AT THE PART, I CAN SEE WHY IT GOES TO FULL ACCELERATION WHEN THAT PART FAILS" TO ME, THAT IS A MAJOR SAFETY CONCERN AND DESIGN FAILURE. I NOTICED OTHER SIMILAR INCIDENTS (OID ID # 10199728 AND 10128545). I LODGED A COMPLAINT WITH THE FORD MOTOR COMPANY AND, NOT SURPRISINGLY, WAS TOLD THERE'S NOTHING THEY CAN OR WILL DO TO COMPENSATE ME. NOW I'M TRAPPED OWNING AN UNSAFE CAR. PLEASE INVESTIGATE AND REMEDY THIS PROBLEM BEFORE SOMEONE GETS HURT. *TR

ACCELERATOR STUCK ON 2002 FORD ESCAPE. AT 80MPH I FINALLY TURNED OFF IGNITION TO STOP. THROTTLE CABLE BROKE. THERE WAS A RECALL FOR THIS IN 2002 BUT NOT FOR MY PARTICULAR CAR. FORD CUSTOMER SERVICE AND FORD RECALL CENTER REFUSED TO PAY FOR REPAIRS AT DEALER. I WAS LUCKY TO SURVIVE THIS INCIDENT. WHO KNOWS HOW MANY OTHER 2002 FORD ESCAPES ALSO HAVE THIS PROBLEM?? *TR

I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE GAS PEDAL REMAINED STUCK TO THE FLOOR. WHEN I HAD THE DEALER CHECK IT, THEY NOTICED THAT THE ACCELERATOR CABLE WAS SEVERELY FRAYED AND THAT IF I KEPT DRIVING IN THAT CONDITION, IT WOULD BE VERY DANGEROUS. *TR

(1) DRIVING TO WORK ON ROUTE 18 SOUTH (2) LOST USE OF ACCELERATOR PEDAL (3) CABLE BROKEN TO PEDAL THAT WAS REPLACED AT FORD DEALER IN SHREWSBURY/RED BANK NJ. *TR

UNINTENDED ACCELERATION - 2002 FORD ESCAPE XLT: DRIVING ON INTERSTATE ACCELERATED FOR A HILL AND CAR CONTINUED TO ACCELERATE AFTER FOOT REMOVED FROM PEDAL. CAR CONTINUED TO ACCELERATE AND GAIN SPEED UP HILL, HILL PEAKED AND SPEED EXCEEDED 80 MILES PER HOUR. FURTHER ACCELERATION DOWN HILL - TRANSMISSION PLACED IN NEUTRAL, AND ABLE TO BE STOPPED ON SIDE OF FREEWAY. ENGINE CONTINUED TO REV; TURNED OFF, AND THEN REVVED WHEN TURNED BACK ON. CRUISE CONTROL WAS NOT BEING USED AT ANY TIME. DEALER INSPECTED AND FOUND AND REPLACED DEFECTIVE CRUISE CONTROL CABLE. *JB

TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 80 MPH, THE CONTACT APPLIED THE BRAKES, BUT THE VEHICLE FAILED TO DECELERATE OR STOP. THE CONTACT DROVE INTO A DITCH, WHICH STOPPED THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE. ONCE IT WAS RESTARTED, THE RPM'S RACED TO 5 AND THE TIRES BEGAN SMOKING. THE FAILURE OCCURRED THREE ADDITIONAL TIMES. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE CURRENT AND FAILURE MILEAGES WERE 112,000. THE CONSUMER PROVIDED THE REPAIR INVOICE. UPDATED 09/05/07 *TR

TL*- THE CONTACT STATED THAT THE 2002 FORD ESCAPE XLT HAD ACCELERATION PROBLEMS WHEN TRYING TO COME TO A COMPLETE STOP. THE THROTTLE KICKED OFF AND THE RPMS WENT UP TO 4 SHE THEN WOULD HAVE TO WAIT UNTIL THE RPMS WENT BACK TO NORMAL. WHEN THIS HAPPENED IT WAS VERY DIFFICULT TO GET THE VEHICLE TO STOP COMPLETELY. THE CONTACT HAS HAD 2 FAILURES WITH THE VEHICLE. WHEN SHE PUT THE VEHICLE IN NEUTRAL THE ENGINE SOUNDED LIKE IT WAS REVVING AT A MUCH HIGHER RATE. THE CONTACT STATED THAT THIS WAS A LEASED VEHICLE THAT SHE WILL BE RETURNING IN 2 MONTHS. THE VEHICLE WAS AT A DEALERSHIP NOW FOR A DIAGNOSTIC TESTING ON WHAT COULD BE CAUSING THIS PROBLEM. SHE CONTACTED THE MANUFACTURER AND WAS GIVEN A CASE # 1331070467. THE CURRENT MILEAGE WAS 64000.*AK UPDATED 03/07/07.*JB

1) ON SATURDAY 18 AT APPROXIMATELY 2:00 PM, MY WIFE, LINDA, WAS DRIVING APPROXIMATELY 50 MILES WEST OF BROADUS, MT WHEN SHE PASSED ANOTHER VEHICLE. 2) AFTER PASSING THE VEHICLE, HER VEHICLE SPEED WOULD NOT RETURN TO NORMAL DRIVING SPEED. INSTEAD, IT STUCK AT NEARLY 80 MPH. NUMEROUS ATTEMPTS TO RELEASE THE SPEED, EVEN APPLYING MAXIMUM BRAKING PRESSURE, HAD NO EFFECT. LINDA TURNED OFF THE IGNITION AND COASTED TO A STOP AT THE SIDE OF THE ROAD AFTER NEGOTIATING A CURVE THAT COULD EASILY HAVE CAUSED A ROLL-OVER. LINDA TRIED RESTARTING THE MOTOR, BUT IT WAS STILL RACING, AND THE TACHOMETER REACHED 5000 RPMS. 3) FORTUNATELY, ANOTHER MOTORIST WHO WAS FAMILIAR WITH AUTOMOBILES, STOPPED TO GIVE ASSISTANCE. HE DISCONNECTED THE CRUISE CONTROL. THIS ALLOWED THE MOTOR TO RETURN TO NORMAL SPEED, AND LINDA WAS ABLE TO CONTINUE AND COMPLETE HER TRIP HOME. THE ASSISTING MOTORIST DID INDICATE THAT THE CABLE TO THE CRUISE CONTROL SEEMED TO BE LOOSE. UPON CHECKING VARIOUS WEB-SITES,INCLUDING THE NHTSA SITE, I FOUND THAT A RECALL HAD BEEN ISSUED IN 2004 FOR THIS VERY PROBLEM (NHTSA CAMPAIGN ID NUMBER : 04V574000). I CALLED THE FORD MOTOR COMPANY RECALL INFORMATION SITE (1-866-436-7332) BUT WAS TOLD THAT BECAUSE OF WHERE MY ESCAPE WAS MANUFACTURED, IT DID NOT QUALIFY FOR FREE REPAIR. AS OF NOW MY VEHICLES CRUISE REMAINS DISABLED. I THINK THIS IS A DESIGN FLAW NOT A MANUFACTURING PROBLEM BASED ON PLACE OF MANUFACTURE. THEREFORE, I BELIEVE FORD SHOULD COVER THE COST OF REPAIR. *NM

WHEN STARTING OFF, OR ACCELERATING THE GAS PEDAL HAS A HESITANT/STICKING SENSATION. IT REQUIRES MORE THAN NORMAL PRESSURE TO DEPRESS IT, AND CAUSES AN UNEXPECTED INCREASE IN THE ENGINE SPEED. THERE IS A CURRENT RECALL FROM THE V-6 3.0 ENGINES, BUT NOT FOR MY 4-CYL. *JB

IF YOU COULD PLEASE FORWARD ME ANY OTHER RESOURCES WHERE I CAN SEEK A RESOLUTION I WOULD GREATLY APPRECIATE IT. ON 7-14-05 OUR FORD ESCAPE V6 XLT (VIN: [XXX]) WAS TAKEN TO GALPIN FORD (VAN NUYS, CA) FOR REPAIRS. THE PROBLEM WAS THAT WHILE STOPPED THE VEHICLE SUDDENLY ACCELERATED, RESULTING IN THE ACCELERATOR BEING STUCK AND THE VEHICLE MOVING FORWARD. THE VEHICLE HAD TO BE PUT IN PARK IN ORDER TO AVOID A COLLISION. THE VEHICLE WAS THEN TAKEN IN ON 7-14-05 WHERE TECH'S DIAGNOSED THE PROBLEM W/ AN "STP SENSOR MALFUNCTION", RESULTING IN THE SENSOR BEING REPLACED. ACCORDING TO [XXX] (SVC. ADVISOR) HE RELATED THAT THIS MAY BE A PROBLEM ON NEWER FORD ESCAPES, BUT NOT ON OUR SPECIFIC VEHICLE. HE SAID TO CONTACT FORD CORPORATE TO SEEK REIMBURSEMENT. ON 7-17-05 I CONTACTED CORPORATE EXPLAINING THEM OF THE PROBLEM. ALTHOUGH, THEY ADMITTED IT WAS A SAFETY ISSUE, THEY STATED THERE WAS NO RECALL FOR OUR SPECIFIC MODEL AND YEAR. THEY SAID AT THIS TIME THEY COULD NOT ASSIST WITH THE MATTER. AS STATED BEFORE I AM SEEKING ASSISTANCE IN THIS MATTER DUE TO FORD'S POOR HISTORY FOR AUTOMOTIVE SAFETY. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEFECTIVE CRUISE CONTROL CABLE WILL LOCK THROTTLE IN FULL OPEN POSITION WHEN THE GAS PEDAL IS FULLY DEPRESSED. POLYMER SLEEVE ON CRUISE ACTUATOR CABLE HAS BROKEN AT THE THROTTLE CONNECTOR. THIS ALLOWS THE CONNECTOR TO ROTATE TO A VERTICAL POSITION AND CATCH ON THE ENGINE COVER WHEN THE FOOT PEDAL IS PRESSED TO THE FLOOR. *JB

7/5/2005. I WAS IN BALTIMORE, MD IN MY 2002 FORD ESCAPE. TRAFIC WAS MODERATELY HEAVY. I STARTED TO CHANGE LANES AND NOTICED A CAR IN THE LANE SO I PULLED BACK INTO MY LANE AT WHICH POINT, THE THROTTLE ON MY VEHICLE STUCK OPEN. THE ENGINE WAS RACING AND ATTEMPTS TO BRAKE WERE USELESS. I THREW THE MOVING VEHICLE INTO PARK WHERE IT CONTINUED TO MOVE. I THEN TRIED TO SHIFT TO NEUTRAL IN HOIPES OF REGAINING BRAKING, BUT I HIT REVERSE FIRST, AT WHICH POINT MY CAR RAPIDLY REVERSED INTO ANOTHER VEHICLE. DAMAGE TO THE VEHICLES WAS LIMITED AS I HIT A 3500 CHEVY SILVERADO TRUCK, HOWEVER, IT WAS ONE OF THE MOST UNNERVING EXPERIENCES I HAVE EVER HAD. THE POLICE WERE CALLED AS THE OTHER VEHICLE BELONGS TO THE CITY OF BALTIMORE DEPARTMENT OF PUBLIC WORKS. NO TRAFFIC REPORT WAS WRITTEN BY THE POLICE OFFICER, HOWEVER, THE BALTIMORE CITY EMPLOYEE (DARELL POWERS) DID FILL OUT AN ACCIDENT REPORT FOR THE CITY. MY VEHICLE WAS TOWED TO CARMAX IN WHITE MARSH MD, WHERE THEY TOLD ME THE CAUSE WAS THE CRUISE CONTROL CABLE HAD FRAYED, CAUSING IT TO BUTTERFLY AND HOLD OPEN THE THROTTLE. THE ESCAPE HAS 53,002 MILES ON IT, AND CRUISE CONTROL IS RARELY USED. I DO HAVE THE REPLACED PART AND THE BILL I PAID FOR $291. ONE OTHER NOTE, IHAD TO HAVE THE ENGINE REPLACED ON THIS SAME CAR 45 DAYS AFTER I PURCHASED IT LAST JULY. CARMAX PAID FOR THE REPLACEMENT COST, CLOSE TO $4,000 AND THE MECHANIC WHO SERVICED IT THIS TIME INSISTS THIS IS NOT RELATED.

I RECEIVED A RECALL NOTICE (FORD RECALL # 04S25) ON MY 2002 FORD ESCAPE BECAUSE OF THE POSSIBILITY OF THE ACCELERATOR STICKING. I HAD THE RECALL ORDER WORKED ON AT LOW COUNTRY FORD IN SUMMERVILLE, SC ON 2/7/05. ON 2/18/05 THE ACCELERATOR STUCK WIDE OPEN. I WAS ABLE TO PUT THE VEHICLE IN NEUTRAL AND STOP WITHOUT AN ACCIDENT. IT WAS TOWED BACK TO THE DEALERSHIP AND THEY REPAIRED IT AGAIN. ON 3/22/05 THE ACCELERATOR STUCK AGAIN WHILE MY SON WAS DRIVING. IT WAS TOWED AND REPAIRED A THIRD TIME. I REFUSE TO DRIVE THIS CAR AGAIN. FORDS RECALL FIX DOES NOT SOLVE THE PROBLEM. *AK

"RECALL CAMPAIGN" - RECALL NOTICE RECEIVED FOR 2002 FORD ESCAPE IN REFERENCE TO THE ACCELERATOR CABLE.*MR THE CONSUMER RECEIVED RECALL NOTICE JAN. 2005. THE CONSUMER CALLED THE DEAL IN MARCH TO HAVE THE RECALL WORK DONE. THE DEALER INFORMED THE CONSUMER THAT IT WAS TOO LATE TO GET THE REPAIR. THEY STATED IF THE VEHICLE WAS BROUGHT IN JAN OR FEB THEY WOULD HAVE DONE IT. THE REPAIR WERE MADE AT ANOTHER DEALER. *BF *NM

2002 FORD ESCAPE EXPERIENCING PROBLEMS WITH ACCELERATOR EVEN AFTER RECALL REPAIRS WERE PERFORMED.*MR RECALL CAMPAIGN, PERFORMED ON 02/07/05 AND STILL HAVING PROBLEM. THE ACCELERATOR STUCK WIDE OPEN WHILE TRAVELING DOWN THE HIGHWAY. ON 03/22/05 THE ACCELERATOR STUCK AGAIN. *BF *NM

AS I WAS PUTTING UP TO A RED LIGHT, I APPLIED THE BRAKES AND MY AUTOMOBLIE WOULD NOT SLOW DOWN. IT SPED UP RESULTING IN ME CRASHING INTO THE CAR IN FRONT OF ME. WHEN I APPLIED THE BRAKES THE CAR DID NOT SLOW DOWN AT ALL IT SPED UP TO AT LEAST 20 TO 30 MPH. I HAD RECIEVED A RECALL FOR THIS EXACT THING HAPPENING. FORD SERVICE MANAGER JASON PREAT HAS INFORMED THAT THERE IS NOTHING WRONG WITH THE ACCELERATOR CABLE (WHAT THE CAR HAS THE RECALL FOR) AND THAT IS NOT WHY MY CAR CRASHED. BUT I KNOW WHAT HAPPEN AND FORD IS RESPONSIBLE FOR THIS ACCIDENT, MY LOSS WAGES, AND OTHER VARIOUS EXPENDS. THIS CAR HAS DONE THIS IN THE PAST AND I THOUGHT THAT I HAD IMAGED IT. IT WAS NEVER AS SERVE AS THE LAST TIME. THE SERVICE MANAGER JASON PREAT HAS DENIED THAT THE RECALL ON MY VEICHILE IS THE CAUSE OF THIS ACCIDENT AND HAS TOLD ME I WOULD BE SPINNING MY WHEELS TO GET FORD TO OWN UP TO THIS.*AK

THE VEHICLE ACCELERATED UNCONTROLLABLY INTO A CEMENT WALL WHILE THE DRIVER'S FOOT WAS STILL ON THE BRAKE PEDAL. BOTH FRONTAL AIR BAGS DEPLOY. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *NM *NM

I-4 ENGINE (38K MI)- THROTTLE STICKS IN CLOSED POSITION. THROTTLE CABLE IS OKAY, BUT THROTTLE PLATE WILL STICK IN THROTTLE BORE IN AN UNPREDICTABLE MANNER, RESULTING IN INCONSISTENT PEDAL EFFORTS / PERFORMANCE. SPORADIC THROTTLE PERFORMANCE RESULTS IN OCCASIONAL SUDDEN ACCELERATION DURING LOW SPEED MANUVERS AS THROTTLE BECOMES "UNSTUCK" FROM CLOSED POSITION. DIFFICULT TO ANTICIOPATE BEHAVIOUR IN PARKING LOT MANUVERS HAS RESULTED IN DRIVER AVOIDING USE OF VEHICLE WHENEVER POSSIBLE.*AK

WHILE DRIVING. THE ACCELERATOR PEDAL STICKS. CONSUMER CANNOT MAKE A SMOOTH ACCELERATION FROM A COMPLETE STOP. THE PROBLEM WAS INTERMITTENT, YOU HAVE TO DEPRESS THE PEDAL SO FAR UNTIL IT GIVES, THEN THE VEHICLE SURGES FORWARD, AND THE TIRES SPIN. TOOK THE VEHICLE IN FOR THE REPAIR. WAS TOLD THE THROTTLE BODY HAS TO BE REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM

WHEN STEPPING ON THE BRAKE VEHICLE ACCELERATED. CONSUMER STATED THAT ENGINE ROARED. HAD TO STEP ON THE BRAKES WITH GREAT PRESSURE AND IT STILL HAPPENED. CONSUMER TOOK VEHICLE TO THE DEALER ON 3 OCCASIONS, AND EACH TIME, THEY WERE UNABLE TO DETECT THE PROBLEM. CONSUMER CONTACTED MANUFACTURER, WHO DENIED OF THE PROBLEM. MANUFACTURER SENT AN ENGINEER TO DIAGNOSE THE PROBLEM, AND WHILE IN HIS POSSESSION, THE PROBLEM DID NOT DUPLICATE ITSELF. *AK

HIGH REVVING WHEN IN DRIVE,NEUTRAL,PARK. RPM UP TO 4. NOTICED WHEN AT STOP LIGHTS THAT IT WAS REVVING VERY HIGH, PULLED OVER AND PUT IT IN PARK AND THE CAR WILL REV TO 4. I HAVE REPORTED THIS PROBLEM OVER 6 TIME TO FORD DEALERSHIPS IN VALENCIA, CA. AND PALMDALE, CA. THEY ALWAYS SAY THEY NO WHAT THE PROBLEM IS AND THEY FIX IT WITH NO CHARGE, HOWEVER IT ALWAYS COMES BACK. I HAVE ALL MY SERVICE REPAIRS DOCUMENTED. I HAVE TAKEN MY COMPLAINT TO THE FORD CUSTOMER SERVICE DEPT. AND THEY HAVE PUT ME IN TOUCH WITH THE DISTRICT SERVICE MANAGER, HOWEVER, HAS NEVER CONTACTED ME. I DON'T KNOW WHAT ELSE TO DO. FOR A WHILE MY 16 YEAR OLD WAS DRIVING IT AND MY CONCERN FOR AN ACCIDENT WAS GREAT. SHE DOES NOT DRIVE IT ANYMORE. PLEASE ADVISE. *LA

CONSUMER SLOWLY PULLED INTO THE GARAGE WITH FOOT ON THE BRAKES AND STOPPED. SHE PUT THE VEHICLE IN PARK, AND SUDDENLY VEHICLE ACCELERATED FORWARD, CAUSING IT TO CRASH INTO THE BACK OF THE GARAGE, DAMAGING THE REFRIGERATOR AND THE BACK OF THE GARAGE, AND KNOCKING THE GARAGE 4-5 INCHES OFF THE FOUNDATION. CONSUMER WAS NOT INJURED BUT SHOOK UP. CONSUMER AND HUSBAND CALLED THE INSURANCE COMPANY AND THE DEALER. THE INSURANCE REPRESENTATIVE WAS SUPPOSE TO COME TO THE HOUSE TO LOOK AT THE VEHICLE. *AK