2018 Ford Escape UNKNOWN OR OTHER

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE PARKED THE VEHICLE INTO A UPHILL DRIVEWAY, WHEN EXITING THE VEHICLE IT BEGAN TO ROLL DOWN THE DRIVEWAY HILL. THE CONTACT STATED THE WIFE DID NOT HAVE THE EMERGENCY BRAKES ACTIVATED AND THE GEAR WAS IN PARK. THE CONTACT STATED THE VEHICLE CRASHED INTO A TREE ACROSS THE STREET WHILE HIS GRANDCHILD WAS STILL SEATED ON A CAR SEAT AT THE REAR PASSENGER SIDE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED HIS WIFE HAD SUSTAINED INJURIES ON BOTH KNEES AND WAS TAKEN TO THE HOSPITAL AND SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BODY SHOP TO HAVE THE COSMETIC REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

ONE DAY AFTER WORK, THE AC SUDDENLY STOPPED WORKING. UPON RETURNING HOME, WE NOTICED A BURNING RUBBER SMELL. WE TOOK THE VEHICLE TO THE DEALERSHIP, FROM WHICH WE HAD PURCHASED THE VEHICLE FROM 4 MONTHS PRIOR. THEY LOOKED AT THE VEHICLE, AND DIAGNOSED THAT THE AC COMPRESSOR HAD LOCKED UP, AND THE BURNING RUBBER SMELL WAS FROM THE BELT. THEY THEN QUOTED US ROUGHLY $3500-$3600 TO FIX THE ISSUE, IN THAT IT WOULD INCLUDE THE ENTIRE AC COMPRESSOR KIT, CONDENSOR, AND AN AC FLUSH. IT IS A 2018, BUT WE WERE PAST THE FORD 36K WARRANTY PERIOD, SO WE DECIDED TO CALL AROUND TO OTHER SHOPS/MECHANICS. WE FINALLY DECIDED TO TAKE IT TO A MECHANIC WHOM HAD PREVIOUSLY DONE WORK FOR US, AND WE TRUSTED. PRIOR TO EVEN TAKING THE VEHICLE TO HIM, THE OTHER INDIVIDUALS WE CALLED WERE SHOCKED TO HEAR WE HAD AN AC COMPRESSOR ISSUE, ON SUCH A RECENT MODEL. HE WAS SURPRISED, AND COMES TO FIND OUT THAT THE SYSTEM IS ESSENTIALLY PROPRIETARY, SO THAT IT'S DIFFICULT TO EVEN ACQUIRE THE PARTS/FLUID REQUIRED TO WORK ON IT OUTSIDE OF A FORD DEALERSHIP. WHICH MORE SO, WE BELIEVE, POINTS TO THE FACT THAT THIS SHOULD HAVE NOT HAPPENED ON A 2018 VEHICLE. THE MECHANIC CONCLUDED THAT THE ISSUE IS THAT THE AC COMPRESSOR LOCKED UP, AND SAID IT SHOULD NOT HAVE HAPPENED ON A VEHICLE WITH ONLY 48K MILES AND A RECENT MODEL.

MOST OF THE TIME THAT I START THE VEHICLE IT MAKES A SQUEALING SOUND, IT ONLY LASTS AS LONG AS I AM IN PARK OR IF I AM IN REVERSE. ONCE I PUT THE VEHICLE INTO DRIVE THE SOUND STOPS. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP ON MORE THAN ONE OCCASION AND I HAVE EVEN RECORDED THE SOUND BUT I HAVE BEEN TOLD THAT THERE IS NO NOISE. ANOTHER ISSUE THAT I HAVE HAD IS A FOUL ODOR COMING FROM THE VENTS. IT ORIGINALLY STARTED DURING THE WINTER MONTHS, THEN CONTINUED THROUGH THE SUMMER. THIS HAPPENS EVERY TIME THAT I TURN ON THE HEATER AND SOMETIMES WHEN I TURN ON THE AC. I HAVE TAKEN IT TO THE DEALERSHIP AND ONE MECHANIC DID SMELL IT BUT THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT A CHERRY SCENT IN IT AND GAVE IT BACK TO ME. IF I NEED THE HEATER ON I HAVE TO DRIVE AROUND WITH A WINDOW OPEN TO KEEP FROM SMELLING THE BAD ODOR OF BURNT HAIR/HARSH CHEMICAL. BOTH OF THESE HAPPEN WHILE THE VEHICLE IS STATIONARY AND IN MOTION. I DROPPED MY CAR OFF ON 2/20/20

THE BACK WINDOW ON THE HATCH IS SHATTERING. THE WINDOW FIRST HAD DONE SIZE CRACK IN IT. IT THEN WAS CRACKLING AND AFTER HOURS THE WHOLE WINDOW IS SMALL PIECES. IT WAS JUST SITTING IN MY DRIVEWAY. IT BLEW THE SIDE PANEL OFF.

BRAKE AND ACCELERATOR DID NOT WORK AFTER A SUDDEN STOP ON THE SIGNAL LIGHT (ON A SLOP, ENTRANCE OF A HIGHWAY). AFTER THE STOP , MY CAR STARTED ROLLLING BACKWARD, NEITHER BRAKE OR ACCELERATOR COULD STOP THE BACKWARD ROLLING. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR TO AVOID CRASH WITH THE CAR BEHIND ME. THIS IS THE SECOND TIME. LAST TIME I WAS ON THE ENTRANCE OF A HIGHWAY, ABOUT TO ACCELERATE, BUT SUDDENLY THE CAR LOST ITS POWER, THE ACCELERATOR DIDN'T WORK. BUT THAT TIME BRAKE WAS WORKING.

2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO A RUMBLE NOISE WHILE TRAVELING AT 45-50 MPH. *LD THE CONSUMER STATED THE DEALER ADVISED THE RUMBLE WAS A CHARACTERISTIC OF THE VEHICLE. *JS

AFTER HAVING INTERMITTENT PROBLEMS WITH THE REMOTE START NOT WORKING, I ATTEMPTED TO START THE VEHICLE FROM THE FORD PASS APP WHILE MY CAR WAS PARKED IN AN UNCOVERED LOT, WHICH DID NOT START. I STARTED REMOTELY FROM THE KEY FOB AND LOADED MY INFANTS CAR SEAT INTO THE CAR, PUT MY BAG IN THE CAR, AND SHUT THE DOOR. AFTER CLOSING THE DOOR, I HEARD THE LOCKS CLICK, AND THE ENGINE SHUT OFF. I WAS LOCKED OUT OF MY CAR WITH MY KEYS AND BABY LOCKED IN AND THE ENGINE OFF. I WAS ABLE TO UNLOCK THE CAR FROM THE APP BECAUSE MY PHONE WAS IN MY POCKET WHEN I SHUT THE DOOR, BUT OTHERWISE, WOULD HAVE TRAPPED MY NEWBORN IN A HOT CAR WITH NO WAY TO UNLOCK.

I BELIEVE MY WIFE AND I EXPERIENCED WHAT IS KNOW AS PARK TO REVERSE. OUR CAR WAS IN OUR DRIVEWAY AND MY WIFE PUT IT INTO PARK, LEFT THE CAR RUNNING AND GOT OUT AS I WAS GONG TO PUT IT IN THE GARAGE; (I WAS IN THE PASSANGER SEAT AT THE TIME) A DELAY OF SEVERAL SECONDS OCCURRED AND THEN THE CAR STARTED TO MOVE IN REVERSE HITTING MY WIFE AND KNOCKING HER DOWN DRAGGING HER ON THE DRIVEWAY; NEXT THE CAR WAS IN THE MIDDLE OF OUR STREET WITH ME IN THE PASSENGER SEAT STILL MOVING SIDEWAY AND BACKWARDS SLAMMING INTO OUR NEIGHBORS FENCE ACROSS THE STREET. FORD MOTOR CO HAS INSPECTED THE VEHICLE AT THE DEALER STATING THERE IS NOTHING WRONG WITH THE TRANSMISSION. THEY HAVE DENIED MY CLAIM FOR THE INJURIES AND MEDICAL BILLS MY WIFE HAS AS A RESULT OF THE ACCIDENT. THE OFFICE OF GENERAL COUNSEL AT FORD MOTOR CO. REFUSES TO PROVIDE ME WITH A COPY OF THE ENGINEERS REPORT WHO INSPECTED THE CAR. THEY STATE; "THERE IS NO WRITTEN REPORT"! HOW IS THAT POSSIBLE? BECAUSE WE HAVE NO ATTORNEY THEY ARE TREATING US WITH THE MIDDLE DIDGET. PLEASE HELP AND THE PUBLIC SHOULD BE AWARE OF THIS POTENTIAL SAFEY ISSUE WITH THE 2018 FORD ESCAPE WITH THE 6SPEED AUTOMATIC TRANSIMISSION

INTERIOR DOOR HANDLE FELL APART.