2019 Ford Escape ENGINE AND ENGINE COOLING,ENGINE

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough, with the check engine warning light illuminated. In addition, the contact stated that there was a misfire coming from the engine. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. In addition, the contact stated that when the spark plug was removed, the spark plug fractured, and part of the spark plug was left inside the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under warranty. The failure mileage was approximately 50,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 60 MPH, the check engine warning light was illuminated. The contact contacted the dealer and scheduled an appointment. The vehicle was then taken to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that when the vehicle was started, the vehicle jerked, and white smoke was coming from the exhaust. The vehicle was taken to an independent mechanic where it was diagnosed with spark plug failure. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact's husband inspected the vehicle and determined that the coolant level was low, and the coolant reservoir was refilled. The contact stated that the coolant reservoir needed to be refilled constantly; however, there were no visible coolant leaks. The vehicle was taken to another independent mechanic and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The contact was also referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 83,500.

The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12: (GTDI Engine – Short Block Replacement After Coolant Intrusion); however, the VIN was not included in program. The manufacturer was notified of the issue and informed the contact that the VIN was not included in the program and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the vehicle lost automotive power, with the message “Engine Overheating” displayed on the instrument panel. The contact pulled over and turned off the vehicle however, the vehicle failed to restart. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the failure was due to a cracked engine block that caused coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure. The approximate failure mileage was 84,758.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked with several unknown warning lights illuminated. Additionally, the contact stated that white smoke was coming from the exhaust pipe. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 163,080.

The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact stated that at times she would veer to the side of the road for a moment before resuming normal driving. The vehicle was taken to the dealer where four spark plugs were replaced; however, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that coolant was leaking into the engine and the engine block was cracked. The dealer diagnosed that the engine needed to be replaced. The dealer informed the contact that she needed to pay out-of-pocket for the repair because the failure could not be repaired under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist unless she purchased a used engine as the engine production had been discontinued. The failure mileage was approximately 65,900.

The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal clapping sound detected. There were no warning lights illuminated. The vehicle was taken to an unknown local dealer in Kansas where the contact was informed that the failure was due to a friction plate issue however, the vehicle was not repaired. The vehicle was taken to another local dealer where it was diagnosed that there was coolant intrusion into the cylinder head and that an engine replacement was needed. The vehicle was repaired but the failure persisted. The contact stated that while driving there was an abnormal clapping noise detected with no warning lights illuminated. The vehicle was taken to another local dealer, Legacy Ford (27225 Southwest Fwy, Rosenberg, TX 77471, (281)342-5611) where a diagnostic test and repair was unknown. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 50,000.