2020 Ford Escape STRUCTURE,UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I opened the driver side door after returning home and heard some kind of popping sound, kind of like something in the door was catching on something else and then I opened the door more to see three holes on the door near the middle hinge. I opened the door all the way to get out and am now unable to close the door because the hinge is completely broken. I googled it and have seen other people have this same issue from only opening the door. I have no idea how to even close the door.
The left front drivers door is difficult to open and close due to broken factory spot welds on the door where it attaches to a factory mechanism. This causes the door to make a popping sound and makes it periodically difficult to both open and securely close the door.
I went to get in my car one day and my door was making a popping noise. I took a closer look and my door check strap unwelded from my car door.
I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY FOR THIS REPLACEMENT! I'VE SEEN MANY COMPLAINTS ABOUT THIS VERY SAME ISSUE.
Drivers side door brake spot welds have broken causing the door to be unstable, unable to open or close, or to not stay open or closed.
My front drivers door started squeaking and yesterday it started making this crunching noise. I noticed that I have three holes on the inside front door panel where the hinges are. I was told by a mechanic that the door check arm on the interior of the door the weld did not hold and that was the noise I was hearing it braking. I can not open my door all the way and it gets stuck open sometimes. I called Ford and because my car is 2800 miles over warranty they will do nothing. Upon investigation I have found you have an investigation into this problem SSM 50150. I have a Ford 2020 Escape. How is it that the weld on a 3 year old car breaks? I have not had it repaired because of the cost involved. I feel this should be escalated to a recall.
The spot welds on the driver side door where the arm connects the door to the car broke. My window, locks, and side keypad now malfunction. In addition, my battery drains at night. I have taken my car to the dealership service center and body shop/collision center. My door will have to be replaced. There were no warning messages or symptoms prior to the spot welds breaking. The door doesn't properly open or close and fingers could get slammed when it closes on it's own.
When I open the door the driver door. It’s separated from the bracket to the door. Will do keep those pieces together, came apart in the door.
DOOR WELDS BROKEN AT DOOR Check ARM MOUNTING POINT. NEEDS REPLACE DOOR.
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Quick Summary
The 2020 Ford Escape has 34 STRUCTURE,UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.