2024 Ford Escape FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

Our vehicle has been in and out of the ford dealership 6 times now for the same problems. Now they say that it will take maybe another 2 months to have a fix. This is even though it has said each time that it has been fixed. Now they want us to return our loner a drive an unsafe car without safety features for the unseen future. I have had two case numbers open with ford and they will not respond back with the second case. I have to keep calling them. They expect us to drive an unsafe vehicle and it is unacceptable that they are doing this.

Ford put out an update at the end of April 2025 that inhibited ALL advanced driver assistance systems from working. I took my escape to the dealership twice in May and June and it’s not fixed. I called ford and they promised an update in July but it’s still not out to fix their mistake.

While driving with the adaptive cruise control, the vehicle displayed a hazard warning and beeping to take control of the vehicle. Then multiple other warnings followed including Pre-collision assist not available, check parking sensors, blind spot system fault, cross-traffic system fault, and Front camera fault service required. These messages would go away after turning the vehicle off, but would come back between 30 or 40 miles into a drive. Then in the past 2 days they stayed on as soon as it was started. No cruise control, no blind spot detection, and lights and warnings have been constant on my dash. I took it to the Ford dealership and they did not have any recalls on the vehicle. They said that they reset the IPMA and did a IPMA alignment. They test drove for 6 miles and all of the warnings came back on. They advised that another software update is coming in April. They reset the IPMA again and said that when it comes back on to contact them after the new update comes. I called Ford Warranty Customer Service and they advised that the vehicle is still under warranty and to take it to a Ford dealership. I told them that I did that and that the dealership is unsure of the problem and guessed that the upcoming update could fix it. I told them that I'm driving a vehicle right now that the dealership fully expects will go into a fault again while driving. I also raised concern that I drive a lot of miles and my warranty could expire before they have a confirmed repair for this problem. The reply was to take it to a Ford dealership.