36 complaints reported

2004 Ford Expedition Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
36
Crashes
24
Fires
1
Injuries
23

Complaint Timeline

Chronological view of owner reports

Jul 2019

SERVICE AIR BAG LIGHT RANDOMLY CAME ON

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jan 2019
Aug 2018 Crash Injury

HEAD ON COLLISION WITH FORD F-250 AND NEITHER AIR BAGS DEPLOYED. WE DID NOT HAVE ANY RECALLS ON OUR FORD EXPEDITION. MY HUSBAND AND SON ARE VERY LUCKY I WILL NEVER OWN A FORD EVER AGAIN.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jul 2018
Jul 2018

I WAS DRIVING ABOUT 35 - 40 MPH DOWN SPACECENTER BLVD AND WITHOUT WARNING AND FOR NO REASON MY SIDE AIRBAGS SUDDENLY DEPLOYED.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jun 2018
Nov 2017 Crash Injury

I WAS IN A CAR ACCIDENT I HIT A CONCRETE WALL AT 50 MILES PER HOUR HEAD ON AND MY AIRBAGS NEVER DEPLOYED I WAS ON A HIGH WAY

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Nov 2017
Aug 2017 Crash Injury

TL* THE CONTACT OWNED A 2004 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE DRIVER LOST CONTROL AND THE VEHICLE CRASHED INTO A TREE IN A NEIGHBOR'S YARD. NONE OF THE AIR BAGS DEPLOYED AND THERE WERE NO WARNING INDICATORS. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALLED AND WAS TOWED AWAY BY THE INSURANCE COMPANY. THE DEALER WAS CONTACTED (LAFAYETTE FORD IN FAYETTEVILLE, NC) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS WERE NOT IMPACTED DIRECTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Aug 2017
Dec 2016 Crash Injury

TL* THE CONTACT OWNED A 2004 FORD EXPEDITION. WHILE DRIVING 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND IT SPUN OUT OF CONTROL. AS A RESULT, THE VEHICLE ROLLED OVER MULTIPLE TIMES AND CRASHED INTO A MOUNTAIN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE FRONT SEAT PASSENGER SUSTAINED A HAND INJURY THAT RESULTED IN A FINGER BEING AMPUTATED. THE REAR DRIVER SIDE PASSENGER ON THE SECOND ROW SUSTAINED A FOREHEAD LACERATION, AND THE REAR DRIVER SIDE PASSENGER ON THE THIRD ROW SUSTAINED A FRACTURED SHOULDER, HIP, AND THREE FRACTURED RIBS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jul 2016
Nov 2016 Crash Injury

WAS DRIVING DOWN INTERSTATE HIGHWAY AND A CAR NEXT TO ME SWERVE SIDEWAYS INTO MY LANE RIGHT INTO MY PATH HAD NOWHERE TO GO. MY CAR LEFT FRONT SIDE OF MY VEHICLE AND CENTER STRUCK THE OTHER VEHICLES RIGHT SIDE. MY PASSENGERS SIDE AIRBAG WENT OFF BUT MY DRIVERS SIDE DID NOT. THERE WAS NO PASSENGER IN MY FRONT SEAT.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Oct 2016
Dec 2015 Crash Injury

TL* THE CONTACT OWNED A 2004 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 35 MPH AND TURNING TO AVOID A CRASH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WENT OVER THE MEDIAN, CRASHED INTO A CONCRETE PILLAR, SLID SIDEWAYS DOWN THE PILLAR, AND THE PASSENGER SIDE CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT RECEIVED INJURIES TO THE RIGHT ARM AS WELL AS TEETH AND FACIAL INJURIES. ONE REAR SEAT PASSENGER RECEIVED TEETH AND FACIAL INJURIES. ANOTHER REAR SEAT PASSENGER RECEIVED RIB INJURIES. THE DRIVER RECEIVED INJURIES TO THE FRONT OF THE BODY. ALL PASSENGERS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED, TOWED, AND SALVAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Dec 2015
Sep 2015 Crash

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. WHILE DRIVING 30 MPH, THE DRIVER WAS NOT FOCUSED AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000. UPDATED 11/25/15*LJ UPDATED 12/10/15.*JB

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Sep 2015
Dec 2014 Crash

MY HUSBAND WAS DRIVING DOWN A COUNTY ROAD AT AROUND 9:00 PM IN OUR 2004 EDDIE BAUER EDITION EXPEDITION ,FROM DPS IT WAS TOLD HE COULD HAVE BEEN GOING AT A RATE OF UP TO 100 MPH WHEN HE REACHED A CURVE HE MISSED IT AND TRIED TO GET BACK ON THE ROAD BUT LOST CONTROL OF THE VEHICLE WHICH FLIPPED MULTIPLE TIMES ,THE ONLY AIRBAGS THAT DEPLOYED WERE THE SIDE AIRBAGS EVEN THOUGH THERE WAS VERY SERIOUS FRONT END DAMAGE THE FRONTAL DRIVER AND PASSENGER AIRBAGS DID NOT DEPLOY ,WHICH COULD HAVE SAVED HIS LIFE. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Dec 2014
Nov 2013 Injury

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE SIDE CURTAIN AIR BAGS ERRONEOUSLY DEPLOYED. THE PASSENGER SUSTAINED A CONCUSSION FROM THE IMPACT OF THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 147,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Nov 2013
Oct 2013 Crash Injury

IN HEAVY LOCAL TRAFFIC WHEN TRAFFIC CAME TO A SUDDEN STOP. APPLIED BRAKES BUT WAS UNABLE TO STOP IN TIME. REAR-ENDED A DODGE RAM PICKUP TRUCK. PASSENGER SIDE AIR BAG DEPLOYED BUT DRIVER SIDE DID NOT DEPLOY. SUFFERED NECK AND BACK SOFT TISSUE INJURIES. EXPEDITION WAS TOTALED BY INSURANCE COMPANY. INFORMATION SUPPLIED BY LEGAL REPRESENTATIVE. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Oct 2013
Dec 2012 Crash Injury

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A SECOND VEHICLE CRASHED INTO THE CONTACTS VEHICLE, CAUSING DAMAGE TO THE FRONT DRIVER'S SIDE BUMPER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BRUISING TO THE RIBS. HE WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP BUT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Dec 2012
Oct 2012

TL* THE CONTACT OWNS 2004 FORD EXPEDITION. THE CONTACT WAS DRIVING 20 MPH WHEN THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED ERRONEOUSLY.THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 117,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Apr 2012
Apr 2012

UNEXPECTEDLY SUDDEN DEPLOYMENT OF SIDE AIR BAGS AS I WAS DRIVING ON THE FREEWAY. THE WARNING LIGHT OF AIRBAG BEEN ILLUMINATED FOR A SHORT PERIOD BEFORE. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Apr 2012
Feb 2012 Crash Injury

MY FIANCEE WAS IN A VEHICLE ACCIDENT WHERE SHE REAR-ENDED ANOTHER VEHICLE. SHE WAS DISTRACTED BY AN AGGRESSIVE DRIVER AND DIDN'T REALIZE THE CARS IN FRONT OF HER WERE STOPPED. SHE WAS TRAVELING APPROXIMATELY 40 MPH UPON IMPACT. THE PASSENGER AIRBAG DEPLOYED, BUT THE DRIVERS' AIRBAG DID NOT DEPLOY. MY CONCERN IS THAT IT SHOULD HAVE AND DID NOT. THE VEHICLE IS IN POSSESSION OF MY INSURANCE COMPANY AND THEY ARE ALLOWING INSPECTION OF THE AIRBAG SYSTEM. IF YOU ARE WILLING TO TEST IT FOR ME AND PROVIDE A REPORT, I WOULD GREATLY APPRECIATE IT. FORD IS DENYING THAT IT IS FAULTY SAFETY EQUIPMENT. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Feb 2012
Sep 2011 Crash Injury

I WAS DRIVING DOWN A MAIN STREET WHEN A CAR COMES OUT FROM A RESIDENTIAL STREET INFRONT OF ME, I HAD NO BRAKING DISTANCE TIME BUT STILL HIT MY BRAKES AND VEERED TO THE RIGHT TRYING TO MAKE IT INTO THE RESIDENTIAL STREET THE CAR CAME OUT OF TO MISS HITTING THE CAR, BUT INSTEAD HIT THE CORNER WALL AT 45MPH. THE PASSENGER SIDE AIR BAG DEPLOYED BUT MINE DID NOT RESULTING IN HEAD INJURY. MY HEAD HIT THE WINDSHIELD SO HARD I KEPT BLACKING OUT, LUCKILY MY 1YR OLD PASSENGER (MY SON) ONLY HAD RED MARKS ON HIS NECK FROM THE CAR SEAT STRAPS. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Sep 2011
May 2011

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. WHILE THE UNOCCUPIED VEHICLE WAS PARKED WITH THE ENGINE IN OPERATION, BOTH FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED UNEXPECTEDLY WITHOUT ANY IMPACT TO THE VEHICLE. THE CONTACT ENTERED THE VEHICLE AND TURNED THE ENGINE OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH AIR BAGS WERE REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS 80,000.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: May 2011
Oct 2010

MY WIFE DROVE HER 2004 FORD EXPEDITION OVER A SPEED BUMP IN A COUNTY PARK WHEN THE SIDE CURTAIN AIRBAGS DEPLOYED. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jun 2010
Jul 2010

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, THE SIDE CURTAIN AIR BAGS INADVERTENTLY DEPLOYED ON ALL FOUR DOORS WITHOUT IMPACT. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN INFORMED THAT THE COMPLETE AIR BAG SYSTEM WOULD NEED TO BE REPLACED AT THE COST OF $4,214.65. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 67,454.

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Mar 2010
Feb 2010

MY SIDE CURTAIN AIR BAGS DEPLOYED FOR NO REASON. I HAVE TAKEN THE VEHICLE TO THE DEALER AND THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT BECAUSE IT IS OUT OF WARRANTY. THE 5 YEAR SAFETY RESTRAINT WARRANTY ENDED A 1 MONTH AGO. THE SERVICE MANAGER INSPECTED THE VEHICLE AND RAN A DIAGNOSTIC TEST AND SAID THERE IS NO REASON THEY SHOULD HAVE GONE OFF. THEY ARE LUCKY MY WIFE WAS ONLY IN A PARKING LOT WHEN IT HAPPENED OR SOMEBODY MIGHT HAVE BEEN KILLED.THE SERVICE MANAGER SAID HE WAS IN TOUCH WITH DETROIT AND THEY SAID NOT TO FIX IT. I HAVE OWNED SEVERAL FORDS AND NEVER HAD ANY PROBLEMS BUT THIS IS JUST STUPID. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: May 2010
Nov 2009 Crash Injury

I WAS DRIVING MY 2004 FORD EXPEDITION XLT AT 55MPH WHEN I STRUCK THE BACK OF A VEHICLE THAT WAS STOPPED AT A RED TRAFFIC LIGHT, CAUSING A 5 CAR CHAIN REACTION INCLUDING MY VEHICLE. UPON WAKING UP IN THE HOSPITAL THE STATE TROOPER INFORMED ME THAT NONE OF THE AIRBAGS IN THE VEHICLE DEPLOYED. I SUSTAINED A CONCUSSION WITH LOSS OF CONSCIOUSNESS, AND CURRENTLY HAVE CONCUSSION SYNDROME. I ALSO SUFFER FROM A HERNIATED DISC IN MY LOWER BACK FROM THE ACCIDENT. THE TRUCK WAS TOTALED SO THERE WAS NO ACTION TAKEN TO CORRECT THIS PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Sep 2009
Jun 2008

WHILE I WAS DRIVING DOWN THE INTERSTATE WITH A FAMILY MEMBER AND SOME FRIENDS BOTH SIDE CURTAIN AIRBAGS DEPLOYED SIMULTANEOUSLY FOR NO REASON. IT WAS LIKE A GUN WENT OFF NEXT TO OUR EARS. DUE TO THE ODOR AND DUST IN THE VEHICLE WE ROLLED DOWN OUR WINDOWS TO AVOID INHALING THE POWDERY SUBSTANCE. I AM AMAZED WE DIDN'T WRECK. WE WERE TRAUMATIZED BY THE INTENSITY OF THE INCIDENT. MANY OF US HAD RINGING IN OUR EARS FOR SOMETIME AND I HAD CHEST PAINS FOR THE REST OF THE EVENING. WORDS REALLY CANNOT DESCRIBE HOW TERRIFYING IT WAS. WE TRIED TO FIGURE OUT WHAT MAY HAVE BEEN THE REASON FOR THE DEPLOYMENT. THERE WAS NO REASON WHATSOEVER THAT GAVE CAUSE TO THE DEPLOYMENT. THERE WERE NO OTHER CARS AROUND US, WE DIDN'T BUMP INTO ANYTHING NOR DID ANYTHING BUMP INTO US. IT SCARED ME SO BAD THAT I HAD MY HUSBAND AND SON COME PICK ME UP FROM A FRIENDS HOUSE BECAUSE I WAS AFRAID THE FRONT AIRBAG MIGHT GO OFF AND DIDN'T WANT TO TAKE THAT RISK. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Jun 2008
Jun 2008

WHILE DRIVING ON SMOOTH PAVED ROAD, POW!! SIDE CURTAIN AIRBAGS ON PASSENGER AND DRIVER SIDE DEPLOYED. I DID NOT SWERVE, HIT A POTHOLE OR ANY TYPE OF IMPACT THEY JUST POPPED OUT AND SCARED ME TO DEATH! I HAVE HAD THE VEHICLE TOWED TO LOCAL FORD DEALERSHIP WHERE CAR WAS PURCHASED. I HAVE NOT HEARD BACK FROM THEM YET. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Mar 2008
Apr 2008 Crash Injury

I HIT BLACK ICE SLAMMED INTO GUARDRAIL WITH FRONT OF CAR, SPUN AROUND 4 TIMES THEN HIT THE REAR OF CAR ON GUARDRAIL. MY LEGS HIT THE UNDER DASH BECAUSE THERE WAS NO AIRBAG DEPLOYMENT, I AM STILL HAVING PROBLEMS WITH MY LEGS. THE WHOLE FRONT OF MY CAR WAS PUSHED INTO THE MOTOR. I DO HAVE PICTURES OF THE CRASH. THERE WAS OVER $13,000.00 DAMAGE AND MY CAR WAS TOTALED. I DON'T WANT ANYONE TO HAVE TO GO THROUGH THE PAIN AND STRUGGLES I HAVE HAD TO, THANK GOD MY GRANDSON WAS UNINJURED. WHERE DO I GO FROM HERE? CAN YOU HELP WITH LOCATING FORD? DON'T I HAVE THE RIGHT TO BE SAFE? THAT IS WHY I PURCHASED THIS CAR FOR THE SAFETY I WAS LED TO BELIEVE IT HAD. PLEASE HELP ME LOOK INTO THIS PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 FORD EXPEDITION, Manufacturer: Ford Motor Company
Incident: Oct 2008

Trend Over Time

Complaints by year

Quick Summary

The 2004 Ford Expedition has 36 Air Bags complaints on file. 24 crashes have been reported. Review the timeline above for detailed owner experiences.