2021 Ford Expedition Electrical System

In the fordpass app, we get a notification that the vehicle has turned off certain function due to inactivity in order to reserve power. However, we will have just driven the vehicle. This message should only populate when the vehicle is inactive for 14 days. It can also populate when the battery drops below 9V or due to extremely hot or cold conditions. It is 70 degrees F outside, so this reduces the reason to only one problem, and that is the battery less than 9V. We just spent over $700 at the dealership on a new battery and service charges because they said it was a battery problem. We spent over $100 the first attempt to find the problem with a sync update. Now, with a new battery and updated sync, out vehicle is still draining the battery. Low and behold, when the message populate in the app, the vehicle will not start, leaving us stranded on multiple occasions in town. The dealership at Long Lewis Ford in Muscle Shoals cannot find the problem.

This recall was issued in January 2025, we are rolling in to month 4 here, this vehicle is used for business and cant drive it while it has an open recall per insurance, we have lost out on almost 4 months of income on this vehicle along with loan payment of 4 months, I feel like Ford has not taken this serious and is taking their time considering its a little older model SUV. Not sure if there is some type of compensation for this from Ford on the delay of this fix. Also, we have had no issues with our rear camera on this vehicle; everything works fine.

My car continues to have electrical problems since 14 months after my purchase. I have reported it to Ford service multiple times as well as Corporate. Each time the same problem happens, I report it here as well. This is the 5th time that this has happened. Each time it has happened, I am at a red light and while waiting, my car just shuts off completely. In the beginning I could press my start button after 1-2 minutes and my car would restart. However, the 4th time it took 9 minutes before my car would start up. It happened again this past week. It took no longer than a minute for my car to start up again. I went to my local dealership and after they took a look, they just think the button with the "A and an arrow circling it" just triggered something and thats why it shut off. They told me there was nothing that they could do. My battery looked fine. This has happened so many times to my vehicle and its the same response, "my car is fine," it just triggered because it's "cold outside." Just tired of the Ford Corporation not fixing this problem in the Expedition. I have read stories on here with the same issue. Be aware if you drive this vehicle because one day someone will seriously get hurt.

Dear National Highway Traffic Safety Administration, I wish to report critical safety issues with my 2021 Ford Expedition Max. The primary concern involves the vehicle’s electrical system, which has repeatedly malfunctioned, causing complete vehicle shutdown while in motion. 1.Failed Component/System: The electrical system has failed, characterized by flickering lights followed by total loss of power. The exact failing component within the system remains unidentified as diagnostics have not yielded error codes. 2.Safety Risks: These malfunctions have endangered my family’s safety by causing unexpected vehicle shutdowns, potentially leading to accidents, especially concerning because it happened once while exiting our driveway. 3.Dealership and Independent Service Confirmation: The issue has been examined by Kendall Ford in Prineville and an independent service center, neither of which has been able to replicate or diagnose the problem successfully. 4.Inspections and Confirmations: The vehicle has been inspected multiple times by certified Ford technicians without conclusive results. No external inspections by police, insurance, or other entities have occurred. 5.Warning Signs and Symptoms: Prior to these failures, there were no warning lamps or messages. The symptoms, including flickering vehicle lights, appeared suddenly and without prior indication. This vehicle’s reliability is compromised due to these unresolved electrical issues, and I am concerned it represents a broader safety risk for similar models. I urge the NHTSA to investigate these problems to prevent potential harm to other consumers. See attached videos in link - [XXX] Ford Motor Case # [XXX] Thank you for your attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.

Expedition would not shut off! Electrical system burning and burned up fuse box battery and sensors could not kill power to vehicle. We had to pull full pump relay to shut off engine and then disconnect battery to shut down electrical system. This caused not only much damage to fuse box wiriring and battery. Ford dealer says 2500-3000 in damage to vehicle. This could have caused battery to explode or electrical fire glad this wasn’t parked in my garage and we where able to keep car from catching fire Expedition did have the previous recall done for electrical and still have issues with wiring

Underhood Engine Fire RECALL...Reuters and other news reports of update but NOTHING from Ford or Ford Pass. Have parked our Expedition outside of our garage since 6-1-22 with no updates from Ford. Is this acceptable from NHTSA?