2014 Ford Explorer Structure

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at highway speeds, the driver's side and passenger's side A-pillar trims rattled loudly. The vehicle was taken to a local dealer, where it was confirmed that the A-pillar trims on both sides of the vehicle were loose and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.

See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24S02/NHTSA recall 24V031. I was told that no one had the parts for the repair. I live in Clermont, Florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central Florida area. How can I get my Ford repaired?

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 109,101.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side windshield exterior A-Pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the part needed to be replaced. The vehicle was not repaired because parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 245,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-Pillar trims had separated from the vehicle while driving. The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 MPH, the windshield exterior A-Pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, there was an abnormal sound coming from the front windshield. The contact stated that the driver's side A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact stated that on another occasion, the passenger's side A-pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

Exterior A-Pillar Appliqué Trim Clip Attachments Mfr recall # 24S02 NHTSA recall # 24V031 Remedy has been unavailable @local Ford dealership too long and gave been told it’s not available to them. Approximate date given for incident occurrence is not remembered and date entered is inaccurate)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that water was entering the vehicle due to the part failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The contact replaced the A-pillar trim. However, the piece was not the correct size. Most recently, the contact stated that the passenger’s side A-pillar trim became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached, and a part of the front driver’s side A-pillar trim was still attached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately 10 months ago. The contact called a local dealer several times to set up a recall appointment, but was informed that the part was not yet available. The contact stated that recently, the local DMV was attempting not to grant the contact the State Inspection sticker unless the recall repair was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that after a routine front windshield replacement, while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a local independent mechanic and was repaired out-of-pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated the driver's side A-pillar and the passenger's side A-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while it rained, water entered inside the vehicle. The dashboard, the carpet, and the dome light were wet. The contact stated that water dripped down into the console area. The contact believed that the water entered through the dome light. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s, and passenger’s side exterior A-pillar trims detached and flew off the vehicle. The vehicle was taken to an independent mechanic where it was determined that the exterior A-pillar trims needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 300,000.

See attached document for complaint I am sending you a copy of a letter I sent to the Ford Motor Company over my lack of satisfaction over safety recalls on my 2014 Ford Explorer with the local Ford Dealership as well as the Ford Motor Company. I have attached a copy of the letter I sent to Ford Corporate concerning two (2) recalls on my vehicle that seem to be totally ignored by Ford. I know that it is the responsibility of the NTSB to monitor and regulate the safety of the traveling public within the United States. To this end, I feel that Ford needs to be looked at concerning its lack of safety concern based on my experiences. Although, I was contacted over 18 months ago about a safety recall on my Ford Explorer by Ford Corporate, my repeated calls to the dealership and to Ford Corporate have fallen on deaf ears. No one at Ford seems to care. I would appreciate any assistance the NTSB can render on this issue on my behalf.