2017 Ford Explorer Structure

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and later became aware that the VIN was included in NHTSA Campaign Number: 21V316000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the trims around the windshield, including the driver's side and passenger's side windshield exterior A-pillar trims, were disintegrating and had partially detached. The contact was initially informed by a car wash employee about the trim failures and advised the contact that the vehicle was unsafe to drive through the car wash. The local dealer was contacted and informed the contact that the VIN was not under recall. Additionally, the dealer informed the contact that there was no early availability to perform the inspection on the vehicle. Additionally, the contact stated that the roof rail cover was partially raised. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 80,000.

I was driving down the road and my roof driver's side roof rail flew off. The previous owner had the recall addressed in 2023. The previous dealership who fixed the vehicle glued down the rails instead of installing new screws. There is dried glue now exposed where the roof rack use to be. When contacting Ford they claim there is no resolution but for me to fix my own roof rack though it was recalled for this issue. Thankfully no one was behind me when it flew off but it could have hit someone else or damaged my window that it hit when it flew off. The passenger side is also loose and showing the dried glue as well. Ford states that since the warranty period has expired there is nothing they can do. I cannot find the roof rail on the road to put it back and have been told it is $400+ just for the part. This is a safety hazard that was supposed to be fixed and there is no telling when the next one will come off as that is loosening as well.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the B-Pillar Trim Applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,100.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the B-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, where it was determined that the A-pillar trim and B-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The vehicle was taken to an independent mechanic, where it was diagnosed that the B-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available. The dealer informed the contact that the repair would not be eligible for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 183,000.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front passenger's side windshield exterior A-pillar trim was fractured. The vehicle was taken to an unknown dealer, where the contact was informed that the repair was not covered under a recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was 74,500.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted and confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 67,000. The VIN tool confirms parts not available.

SAFETY Recall #24S02/NHTSA #24V031 ISSUED 2/2024 The replacement Exterior A-pillar trim part is still not available. It has been loose for sometime and now had to be duct taped on. The original availability estimation was the latter half of 2024. Please help motivate Ford to remedy this situation.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached, and the contact had applied double-sided tape to hold the trim in place. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had detached from the passenger’s side window and windshield. The trim on the windshield had been replaced twice. The trim was replaced but detached from the windshield and passenger’s side window again. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached from the vehicle. The contact inspected the vehicle once at the destination and noticed that the driver’s side A-pillar trim was loose. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that a piece of the windshield exterior A-pillar trim was loose. The vehicle was taken to the local dealer, and the contact had contacted the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that parts were not yet available to repair the vehicle. The failure mileage was approximately 38,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

I am filing a complaint regarding Ford Recall 24502 / NHTSA Recall 24V031 for my 2017 Ford Police Interceptor Utility (Explorer-based). My vehicle’s A-pillar interior trim was identified as defective under this safety recall. For nearly two years, the repair has not been completed because the dealer claims the required parts are still on backorder. In that time, the A-pillar trim on my vehicle has become loose and is now detaching while driving, which creates a dangerous condition. The loose trim vibrates, moves, and could detach completely at highway speeds, posing a safety hazard to me and other drivers. Ford and the dealership have confirmed the recall but have not provided a repair, a temporary safety fix, or a loaner vehicle. I have repeatedly contacted the dealer, and they continue to tell me that Ford has not supplied the part. Because this is a federally mandated safety recall and the defect is actively creating a crash risk, I am requesting that NHTSA investigate Ford’s failure to provide parts or a remedy within a reasonable timeframe. This is an unresolved safety hazard, and Ford has not provided a solution.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the driver's side windshield exterior A-Pillar trim made an abnormal rattling sound. The contact stated that the failure had started over 2 years ago. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); and contacted the dealer and the manufacturer about parts availability but was informed that the part to do the recall repair was not yet available. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that upon receiving the recall notifications, the contact inspected the parked vehicle and noticed that the driver's side windshield exterior A-pillar trim was loose. The contact applied double sided tape to the trim. Additionally, the contact stated that while the vehicle was parked on another occasion, the contact noticed that the driver's side door rubber gasket had split. The vehicle was taken to an unknown dealer on several occasions and the contact was advised that the parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the exterior A-pillar trim was detaching. The local dealer was contacted and confirmed that the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was unreachable, and the call went to a recorded voice message. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rubbers and trims surrounding the windshield were dry-rotted and were gradually peeling off and detaching from the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had become loose. The vehicle was taken to the dealer, where it was inspected, and the part was ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 18,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the touch pad numbers on the door that light up to indicate the time needed to unlock the door were illuminated even though the key was not being used to unlock the door. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 160,282.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a sound of wind coming entering the cabin of the vehicle. The contact became aware that the B-pillar trim had detached on the driver's side front door. The contact attempted to secure the trim piece with tape. The dealer was contacted, and it was confirmed that the part was not yet available. The contact spoke with another dealer, Randy Wise Ford, Inc. (968 S Ortonville Rd, Ortonville, MI 48462), who also confirmed the part was not yet available for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.