2020 Ford Explorer Exterior Lighting

Check headlamp system see Manuel error message keeps coming up after replacing lighting modules. Led lights are working fine, but error keeps coming up. Dealership wants to keep replacing entire module which is around 2 grand per headlight. Replaced both modules and lights worked fine for about 24 hours before error message returns.

Low beam headlights have both went out in our second year of ownership. At 1600.00 each and 600.00 labor to replace.

Daytime running light on drivers side not functioning at all.

Left headlight has gone out after only 46000 miles. A search of the internet for a fix for this reveals many individuals are having this issue on the platinum level trim models of the ford explorer. This is a safety risk as the whole headlight needs to be replaced at a cost of upwards of $2000. Other individuals have stated they have replaced the headlights multiple times under warranty. This should be looked into further.

Front Right Passenger Low Beam has gone out. Ford dealership says this part is meant to last the lifetime of the vehicle and does not know why it has gone out. It occurred right after dealer did an oil change. After low beam went out a warning on the dash states to check headlamps. The dealer now wants to charge $2500 to replace the whole assemble. Being unable to see the road entirely is a safely risk especially since the primary driver is a third shift worker and we live an a rural community with a lot of deer and other wildlife.

Driver's side headlight works intermittently.

In early 2023, I discovered micro-fractures in the side of the left headlamp assembly on my 2020 Ford Explorer ST. As the 3/36 warranty was still in effect, Ford replaced the defective headlamp. However, just a few months later, after the warranty had expired, I discovered much more severe micro-fractures in the right headlamp lens assembly. This time however, the micro-fractures are located in front of the light source, thus they are diffusing the light as it passes through the lens. There is also a fracture appearing at the lower inside corner of the assembly. The dealer attempted to get Ford to replace the second headlamp assembly, but Ford will not replace the $1800 part under warranty. The vehicle has never been in an accident and is garaged 90% of the time. Even now at over four years of ownership, the vehicle has just over 44,500 miles on the odometer. My personal belief is that there is a defect in the plastic that was used to manufacture the headlamp assembly, and as such, Ford needs to replace the defective part. I have included two pictures from the original discovery and then three pictures just taken today.

Headlight will stop working and turn off and then turn back on and start working again hours later.

The contact owns a 2020 Ford Explorer. The contact stated that the front passenger’s side headlight intermittently failed to illuminate with the "Check Headlamp System See Owner’s Manual" message displayed on the instrument panel. The failure persisted, and the driver’s side headlight also failed to illuminate as needed. The vehicle was taken to a dealer where the contact was given an estimate for the repair. The contact decided to replace both front headlight modules which corrected the failure; however, the warning message remained on the instrument panel. A week later, the driver’s side headlight failed to illuminate as needed, after which the passenger’s side headlight also failed to operate as designed. The dealer and manufacturer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 57,000.

We are having issue with the “Check Headlamp System Check Owners Manual” display on the dash. Took it in for repair under warranty. They replaced passenger side headlamp. The warning still appears on dash. Is this an electrical issue? Will this cause a fire if it’s a short somewhere? Will the lights just malfunction going down the road if issue is not corrected? These are all questions I have and am concerned about my family’s safety…

My passenger side low beam Headlamp stopped working in Nov 2022. I had a "check headlamp" warning light. I took it to the dealer on 12/09/22. They stated that they found code B155A:96 requiring replacement of the LED control module, requiring part #JX7Z-13C788-L (total cost $1112.25). Headlamp was operational approx 1 week. Returned to the dealership 12/16 with a non-functioning light. They installed RT Headlamp asset, performed calibration, and adjusted horizontal position. Requiring part #MB5Z-13008-AG (total cost $1750). The headlight remained operational for approx 6 months. The "Check Headlamp" warning light has come on again and I will need to have further repair. Having an intermittently functioning or non-functioning Headlamp makes driving at night or in the rain both unsafe and illegal. The cost of this repair was not covered by warranty.

We reported the driver's side headlamp as going out intermittently on Jan 4, 2022 to the dealership (Ford of Boerne, Boerne, TX). When they could not resolve the issue, we reported the problem to Ford. The light is out mostly full time now. We first realized the problem when driving at night when it would go in and out.

Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.