2024 Ford Explorer STEERING,SUSPENSION

Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.

The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.