84 complaints reported

2012 Ford Fusion UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
84
Crashes
4
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Aug 2017

DOOR LATCH BROKEN. DRIVERS INSIDE DOOR LATCH BROKEN SO YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. COMON PROBLEM THAT GOES BACK TO 2006 MODELS. PLASTIC MECHANISM FAILS AND DOOR WILL NOT OPEN FROM THE INSIDE. ALSO DOOR WILL NOT LOCK SO THE VEHICLE CAN NOT BE SECURED. PREVENTING SOMEONE FROM GETTING OUT OF THE CAR HAS TO BE A SAFETY ISSUE. THERE IS A TSB FROM 2006 ON THIS PROBLEM FOR ALL FUSION, MILANO, AND LINCOLN MKZ MODELS. A RECALL ON ALL DOOR LATCHES INSIDE THE CAR WOULD BE APPROPRIATE.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2017
Aug 2017

SECOND TIME INSIDE DRIVER DOOR HANDLE HAS BROKE, CAN'T GET OUT OF VEHICLE UNLESS YOU ROLL DOWN ELECTRIC WINDOW AND OPEN FROM OUTSIDE. CAR HAS TO BE TURNED ON FOR THIS TO HAPPEN. OTHERWISE YOU WOULD HAVE TO CLIMB OUT TO PASSENGER SIDE. THIS COULD BE A REAL SAFETY HAZARD IN CASE OF EMERGENCY. FORD ONLY WARRANTS THE HANDLE WHEN FIXED BY THEM FOR TWO YEAR. WOULDN'T YOU KNOW IT 15 MONTHS AND IT BREAKS AGAIN. HERE GOES ANOTHER 216.00 PLASTIC PART INSIDE DOOR HANDLE BREAKS.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2017
Jul 2017

THE FRONT SEAT PASSENGER AND FRONT SEAT DRIVER DOOR HAS FAILED AND THE DOOR CAN NOT OPENED FROM THE INSIDE OF THE VEHICLE. THE PASSENGER DOOR OPENER WAS REPAIRED ONE AND A HALF YEARS AGO AND THE DRIVER DOOR IS BEING REPAIRED ON JULY 18, 2017. IN THE EVENT OF AN ACCIDENT, EGRESS FROM THE VEHICLE IS PROBLEMATIC. THE WINDOW MUST LOWERED AND THE DRIVER MUST REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2017
Jul 2017

2012 FUSION. BUILD DATE 12/11 DRIVERS DOOR WOULD NOT OPEN AFTER PARKING AT WORK. INTERIOR HANDLE WOULD NOT RETURN TO NORMAL POSITION. IT WAS STOPPING ABOUT 1/8" FROM FULLY RETRACTING. DOOR WOULD ALSO NOT LOCK WITH ELECTRIC LOCKS. HAD TO CLIMB OUT THE PASSENGER SIDE. IT WOULD OPEN FROM THE OUTSIDE THOUGH.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2017
Apr 2017

"TAKATA RECALL" I HAVE A VIBRATION COMING FROM THE FRONT END AT HIGH WAY SPEEDS. SEEMS TO BE THE FRONT PASSENGER SIDE. VIBRATION ONLY OCCURS DURING THE SPEEDS OF 50 TO 60 MPH. ANYTHING ABOVE OR BELOW THAT IS FINE. I HAVE HAD NEW TIRES, TIRES ROTATED, BALANCED, ALIGNMENT, AND JUST AN OVER ALL INSPECTION WITH NO RESULTS.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2016
Mar 2017

THE DOOR HANDLE ATTACHMENT BROKE INSIDE THE DOOR FRAME. I HAVE BEEN TOLD BY MANY MECHANICS THIS IS HAPPENING ALOT ON FORD FUSIONS BUT MY VIN NUMBER IS NOT INCLUDED SO I HAVE TO PAY TO HAVE IT FIXED. IF IT IS A FORD FUSION PROBLEM THEM WHY ARE NOT ALL INCLUDED.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2017
Feb 2017

WENT FOR MY YEARLY INSPECTION AND WAS TOLD THAT MY CARS FRONT COIL SPRINGS WERE CRACKED AND IT WASN'T SAFE FOR ME TO DRIVE MY CAR. I FEEL THIS IS PREMATURE FAILURE ON A CAR THAT HAS 52,000 MILES ON IT. THE ONLY ONE WHO HAS SERVICED MY CAR SINCE I'VE OWNED IT IS HERITAGE FORD. I HAVE RECENTLY TRAVELED LONG TRIPS WITH MY CAR TOO AND HAVEN'T NOTICED ANY PROBLEMS. HERITAGE FOR WAS UNABLE TO FIX MY VEHICLE BECAUSE THEY DIDN'T HAVE THE PARTS AND ITS LABOR DAY WEEKEND MEANING IT WILL TAKE LONGER TO GET THE PARTS UNLESS THEY EXPERDITED IT. (THIS IS THE ONLY CAR I HAVE AND OWN)

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2017
Jan 2017

DRIVER SIDE FRONT DOOR HANDLE CEASED OPERATION. THE DOOR WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE, BUT WILL OPEN FROM THE OUTSIDE. I CONTACTED MY LOCAL FORD DEALERSHIP ABOUT THIS AND THEY STATED THEY HAVE REPLACED MANY OF THESE, BUT IT IS NOT ON A SAFETY RECALL AT THIS TIME. THE REPAIR COST IS APPROXIMATELY $170. I CONSIDER THIS A SEVERE SAFETY ISSUE DUE TO NOT BEING ABLE TO OPEN THE DRIVER'S DOOR IN THE EVENT OF AN EMERGENCY. VEHICLE WAS PARKED AND NOT MOVING WHEN THIS OCCURRED.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2017
Jan 2017

THIS IS A PROBLEM WITH THE DRIVER'S SIDE DOOR LATCH. DOOR LATCH HANDLE AND LOCK POPPED OUT TOWARDS STEERING WHEEL AND DOOR SWUNG OPEN IN TRAFFIC ON 12/31/2016. WHEN DOOR FINALLY LATCHED, IT WOULD NOT LOCK. REMOTE CANNOT ACTUATE LOCK. INSIDE DOOR HANDLE AND LOCK STILL OUT OF POSITION.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2016
Nov 2016

MY ADULT SON WAS USING MY VEHICLE. HE PARKED MY VEHICLE IN HIS DRIVEWAY AND CLOSED THE DRIVER'S DOOR. WHEN HE WENT TO USE MY VEHICLE, THE DOOR WOULDN'T OPEN. HE HAD TO GO TO WORK, SO HE ENTERED THE VEHICLE THROUGH THE PASSENGER SIDE. AFTER GETTING TO WORK THE DRIVER'S DOOR STILL WOULDN'T OPEN SO AGAIN HAD TO VACATE THROUGH THE PASSENGER SIDE. I MADE AN APPOINTMENT AT THE DEALERSHIP. THEY KEPT THE VEHICLE FOR TWO DAYS BECAUSE THEY COULD NOT GET THE DOOR TO OPEN EITHER. THEY CALLED FORD DIRECTLY FOR INSTRUCTIONS. COME TO FIND OUT IT WAS A FAULTY LATCH (SAME REASON THEY ARE NOW RECALLING FORD FUSION FROM THE YEAR 2013-2014 - MINE IS A 2012). I CALLED THE FORD COMPANY AND THEY SAID THEY WILL REPORT IT AND I TOLD THEM I WOULD DO THE SAME. THEY MADE ME PAY THE DEDUCTIBLE ON MY EXTENDED WARRANTY AND I FELT SINCE IT IS A KNOWN DEFECT, THAT I SHOULDN'T HAVE HAD TO PAY MY DEDUCTIBLE OF $100. I HAVE A CASE # FROM FORD: CAS-10775544-Z653C9

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2016
Oct 2016

DRIVERS SIDE DOOR HANDLE IS BROKEN ON THE INSIDE. CHEAP PLASTIC, NORMAL USE. NEEDS TO BE RECALLED. MANY OTHERS HAVE SAME PROBLEM. VEHICLE WAS STATIONARY AND BROKEN AS I TRIED TO OPEN THE DOOR.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2016
Sep 2016

DRIVING OVER 65 MPH ON INTERSTATE AND CAR LOSES POWER GOING IN TO LIMP MODE. CARS START HONKING AT ME AS I AM SLOWING IN FRONT OF THEM AND ALMOST CAUSE ACCIDENT, TAKE TO FORD DEALERSHIP AFTER READING INFO ON RECALL. THEY REPLACE THROTTLE BODY. HAPPENS AGAIN DRIVING ON INTERSTATE SO TAKE BACK AND THEY GIVE ME ESTIMATE FOR $892.10 FOR $100 DIAGNOSTIC AND THE REST FOR VAPOR CANISTER PURGE SOLENOID AND VAPOR CANNISTER. FROM WHAT I READ THIS WILL NOT TAKE CARE OF PROBLEM SO DON'T KNOW WHERE TO GO NEXT. AFRAID TO DRIVE.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2016
Sep 2016

THE INSIDE DRIVERS SIDE DOOR LATCH DID NOT LOCK WHEN THE VEHICLE WAS IN MOTION (THE OTHER THREE DOOR LATCHES DID). I WAS DRIVING APPROXIMATELY 12 MPH ON A RESIDENTIAL STREET. THE DOOR LATCH REMAINS IN THE EXTENDED OPEN POSITION. THE DOOR CAN ONLY BE OPENED FROM THE OUTSIDE TO EXIT OR ENTER THE VEHICLE. THE DOOR CAN NOT BE LOCKED MANUALLY OR USING THE KEY FOB. I AM UNABLE TO EXIT THE VEHICLE NORMALLY. TO EXIT I HAVE TO ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, THEN IN ORDER TO ROLL THE WINDOW UP AGAIN I HAVE TO GET IN THROUGH ANOTHER DOOR, INSERT THE KEY AND REACH OVER TO THE DRIVERS SIDE. THESE ARE SAFETY ISSUES.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2016
Aug 2016

THE DRIVER SIDE DOOR LATCH AND LOCK ARE BROKE. YOU CANNOT OPEN THE CAR DOOR FROM THE INSIDE, YOU CAN ONLY OPEN IT BY ROLLING DOWN THE WINDOWS. SOMETIMES IT WONT SHUT PROPERLY AND SOMETIMES IT IS ALSO A STRUGGLE TO OPEN IT FROM THE OUTSIDE (AS IF THAT OPTION OF OPENING IT MIGHT BE GONE SOON). THE FIRST OCCURENCE HAPPENED WHILE I WAS IN A STATIONARY POSITION.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2016
Jun 2016 Injury

THE CAR WAS PARKED ON IGNITION ON. MY MOTHER, ALICE, WENT OUT IN THE EVENING TO CLOSE THE SUNROOF. THE SUNROOF DID NOT LOOK LIKE IT WAS CLOSING, SO MY MOTHER REACHED UP HER HAND TO FEEL. HER FINGERS WERE THEN CLOSED AND LOCKED INTO THE SUNROOF. THE OPEN BUTTON WOULD NOT WORK TO RELEASE HER HAND. NEIGHBORS CAME TO HELP, TURNED OF THE CAR AND TURNED IT BACK ON AGAIN TO TRY AND OPEN THE ROOF, BUT IT WOULD NOT OPEN TO RELEASE HER FINGERS. CROWBARS WERE USED TO TRY AND RELEASE THE FRAME FROM HER HAND, BUT IT WOULD NOT BUDGE. POLICE HAD TO BREAK THE GLASS OF THE SUNROOF TO RELEASE THE FRAME FROM HER HAND. THIS IS A HUGE SAFETY CONCERN. IF A CHILD'S HAND WOULD HAVE BEEN CAUGHT IT WOULD HAVE BEEN CRUSHED. THEY NEED TO HAVE AN EMERGENCY SENSER TO NEVER CLOSE AND LOCK IN PLACE IF THERE IS AN OBSTRUCTION, OR AN EMERGENCY RELEASE. NOW, MY MOTHER HAS TO FACE MEDICAL AND INSURANCE COSTS. I TYPE THIS IN HER PRESENCE ON HER BEHALF, DUE TO HER RIGHT FINGERS BEING INJURED. WITH THE GRACE OF GOD, NO BONES WERE BROKEN. ANYONE CAN RELATE TO HOW PAINFUL AND TRAUMATIZING IT WAS FOR HER TO HAVE HER HAND CLAMPED AND LOCKED IN PLACE WITH NO RELEASE.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2016
Jun 2016

DIRIVERS SIDE INTERIOR DOOR LATCH NOT WORKING, HAVE TO OPEN WINDOW AND OPEN DOOR FROM THE OUTSIDE.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2016
May 2016

THE DRIVER DOOR HANDLE LOCKS THE MINUTE YOU CLOSE THE DOOR, AND BOTH THE DRIVER AND PASSANGER SIDE HANDLES BROKE AT THE SAME TIME.FORD WANTS TO CHARGE ME OVER $440.00 TO FIX THEM. THIS IS AN ITEM THAT SHOULD BE FIXED THROUGH OUR WARRANTIES THEY COST AN ARM AND A LEG. THEIR SERVICE MANANGER LARRY TATE ACTED LIKE HE DID NOT CARE WHEN I TALKED TO HIM ABOUT THE SITUATION. THIS HAS ALSO HAPPENED TO ANOTHER FORD FUSION THAT MY MOTHER-N-LAW DRIVES.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2015
May 2016

WHILE DRIVING MY VEHICLE THE DRIVERS SIDE DOOR OPENED BY ITSELF AND THE DOOR WOULD NOT LATCH AFTER THIS OCCURED .

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2016
May 2016

THE DRIVERS SIDE DOOR LATCH IS BROKEN, DOOR BOUNCE BACK, WILL NOT LOCK.. I HAVE TO LIFT THE HANDLE AND PUSH THE LATCH UP TO SHUT THE CAR DOOR.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2016
Apr 2016

DRIVER SIDE INTERIOR DOOR OPENER BROKE. TO ME THIS COULD BE QUITE SERIOUS WHAT IF I'M IN A CRASH AND CAR CAUGHT FIRE WITH DOOR NOT OPENING PROPERLY I COULD BURN TO A CRISPY CRUNCH.IN A SITUATION LIKE THAT IT WOULD BE GOOD TO BE ABLE TO GET AT AS SOON AS POSSIBLE DON'T YA THINK?

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2016
Feb 2016

PASSENGER SEAT BELT LIGHT COME ON AND STAYS ON. THE SEAT BELT WARNING GOES OF AFTER FASTENING BUT IF IT'S TAKEN OFF DURING THE TRIP, NEVER ANOTHER WARNING.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2016
Jan 2016

I HAVE BEEN HAVING ISSUES WITH THE THROTTLE BODY. YESTERDAY, WHEN PULLING OUT ONTO THE HIGHWAY, MY THROTTLE BODY LIGHT CAME ON AND MY CAR WOULD NOT PICK UP SPEED. I WAS ALMOST REAR ENDED. I WAS PRESSING THE GAS, BUT IT WOULD NOT PICK UP AT ALL. I HAVE A 4 YEAR-OLD DAUGHTER. THIS IS VERY DANGEROUS. I DON'T WANT TO BE DRIVING AND HAVE TO WORRY ABOUT IF MY CAR IS GOING TO STALL AS I ENTER TRAFFIC. THE THROTTLE BODY SHOULD BE RECALLED!

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2016
Dec 2015

AFTER PARKING VEHICLE AND RE-ENTERING, I DISCOVERED THE DRIVER DOOR HANDLE LOCKING MECHANISM IS BROKEN. I AM UNABLE TO LOCK THE DOOR EITHER MANUALLY OR WITH THE KEY FOB.

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2015
Nov 2015

I BOUGHT A 2012 FORD FUSION JULY 8, 2015. I NOTICED THE DRIVERS SIDE INSIDE DOOR HANDLE WAS A LITTLE FLOPPY AND NOT FLUSH LIKE THE OTHER HANDLES. THEN, I DISCOVERED WHEN I USE THE LOCK BUTTON ON MY KEY FOB, THE DRIVERS SIDE DOOR DOES NOT LOCK. HAVE TO USE KEY HOLE LOCK. I KNOW THERE IS A RECALL ON THE NEWER MODELS, I THINK THIS MODEL NEEDS A RECALL AS WELL!

Type: Vehicle, Vehicle: 2012 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2015
Nov 2015

ABOVE DATE AND MILEAGE IS AN ESTIMATE. THE SECOND INCIDENT OCCURRED ON 11-29-14. STOP SAFETY HAZARD WARNING LIGHT COMES ON. (INDICATES HYBRID COMPONENT FAULT/FAILURE THAT WILL CAUSE THE VEHICLE TO SHUT DOWN, FAIL TO START OR ENTER INTO A LIMITED OPERATING MODE). VEHICLE LOOSES POWER. PULLED TO SIDE OF ROAD. TURNED IGNITION OFF. WAITED A FEW MINUTES. RESTARTED CAR. THIS HAS HAPPENED TWICE IN THE TWO YEARS THAT I HAVE OWNED THE VEHICLE. THE INITIAL TIME WAS LESS THAN A YEAR PRIOR TO THE SECOND INCIDENT DRIVING AT THE SAME SPEED. VEHICLE MILEAGE AT THE TIME OF THE SECOND INCIDENT WAS APPROXIMATELY 14,234. VEHICLE WAS TAKEN TO A LOCAL FORD DEALERSHIP AFTER THE SECOND INCIDENT FOR CHECK. DESCRIPTION OF WORK DONE: -SEVERAL SCANS WERE DONE -CODE HYBRID POWER TRAIN CONTROL MODULE WAS DISABLED. -NO REASON WHY. COULD NOT REPLICATE. THIS HAS HAPPENED MULTIPLE TIMES SO IT IS NOT A COINCIDENCE. IT IS A DANGEROUS SAFETY HAZARD IN TRAFFIC. *TR

Type: Vehicle, Vehicle: 2012 FORD FUSION HYBRID, Manufacturer: Ford Motor Company
Incident: Dec 2013

Trend Over Time

Complaints by year

Quick Summary

The 2012 Ford Fusion has 84 UNKNOWN OR OTHER complaints on file. 4 crashes have been reported. Review the timeline above for detailed owner experiences.