2003 Honda Accord Steering

Steering

There was a recall for this car 2003-2007 Honda Accord 3.0L v6 engine for the Power Steering lines, the line cracked and is spewing fluid all over the engine compartment as well as the ground. This recall was specifically detailed to address this exact issue. My Daughter was almost involved in an accident as the fluid had leaked out the she couldn't steer the car.

Unknown I'm guessing do to the recall on the powersteering hose it has caused the hose to.melt I just bought the car and came across this recall so I'm honestly not sure if the recall has been addressed already or not but I'm addressing it to make sure

Honda Accord with V6 engine has had two recalls regarding power steering supply hose leak - Service Bulletin 12-066 and Service Bulletin 13 - 012. Recall 13-012 was issued May 14, 2013 (see link to recall here: https://static.nhtsa.gov/odi/rcl/2012/RCRIT-12V222-9834.pdf) The vehicle record for this VIN shows repair for Recall 13-012 was made April 3, 2013 - a month and a half prior to he issuance of Recall 13-012. Mileage on April 3, 2013 was 27,783. This complaint is being filed with the NHTSA because the same power steering feed hose purportedly replaced April 3, 2013 with an upgraded more heat resident hose is leaking again. This is significant because the original hose lasted 10 years (2003 to 2013) and 27,783 miles while the purportedly upgraded recall replacement hose lasted only 8 years - with present mileage being 66,321. Honda dealer will not provide additional repair stating recall has been satisfied. Clearly power steering leak is continuing to pose a under hood fire safety issue with location over hot catalytic converter. Thank you for allowing this issue to be brought to NHTSA's attention.

THE CAR HAS AN EXISTING RECALL TO GET THE HIGH PRESSURE POWER STEERING HOSE REPLACED. AN APPOINTMENT WAS MADE, THE CAR WAS TAKEN TO DARLINGS HONDA OF BANGOR, ME, ON 8/15/2020 AND THEY REFUSED TO DO THE REPAIR BECAUSE WE REFUSED TO PAY FOR ADDITIONAL REPAIRS NOT REQUESTED. WE WERE FORCED TO DRIVE THE CAR BACK HOME, ABOUT 100 MILES WITH THE RISK OF THE CAR CATCHING FIRE, FROM THE POWER STEERING HOSE LEAK.

SUDDENLY DRIVING IT WAS HARD FOR ME TO TURN MY STEERING WHEEL. I PUT POWER STEERING FLUID IN AND I AM STILL NOT ABLE TO TURN MY SHEEN. AT TIMES I CAN'T GET INTO PARKING SPOTS BECAUSE IT'S EXTREMELY HARD. A NUMBER OF MECHANICS TOLD ME I SHOULD TRY DISPUTING WITH THE DEALERSHIP.

POWER STEERING PUMP LEAKING FLUID PRODUCING AN ENGINE FIRE HAZARD BY SPRAYING FLUID ON HOT ENGINE PARTS AND/OR TOTAL FAILURE OF POWER STEERING. THE LEAK OCCURS ANY TIME THE ENGINE IS RUNNING EITHER PARKED OR MOVING.

HIGH PRESSURE HOSE FOR POWER STEERING LINE LEAKING GET TO BACK SIDE CAN'T FIGURED OUT HOW TO GET THE PARTS OUT

POWER STEERING HOSE CAME APART WHILE DRIVING ON CITY STREET. STEERING SUDDENLY BECAME DIFFICULT, WHEN I GOT HOME THERE AN EXECUTIVE AMOUNT OF POWER STEERING FLUID UNDER THE CAR ON THE DRIVEWAY. WHEN I INSPECTED UNDER THE HOOD, THE POWER STEERING HOSE HAD COME APART.

STEERING COLUMN INTERMITTENTLY LOCKS UP WHILE DRIVING/MAKING TURNS IN RESIDENTIAL TRAFFIC. BRAKES MUST BE APPLIED TO SLOW THE VEHICLE AND PREVENT AN ACCIDENT. THE STEERING COLUMN LOCK THEN RELEASES AND ALLOWS STEERING TO RETURN TO NORMAL. THIS PROBLEM STARTED WITHIN THE LAST WEEK. ISSUE NOT RELATED TO POWER STEERING. FLUIDS ADEQUATELY MAINTAINED.

POWER STEERING HOSE LEAKING FLUID ONTO EXHAUST MANIFOLD... RECALL FOR 6 CYL BUT NOT FOR 4 CYL ???

TAKATA RECALL POWER STEERING LEAK

2003 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO POWER STEERING HOSE UNIT CONTINUES LEAKING FLUID AFTER REPAIRS. CONSUMER HAS PREVIOUS COMPLAINT WITH ANOTHER VEHICLE IN ARTEMIS. *SMD THE CONSUMER STATED THE DEALER CHARGED FOR AIRBAG SAFETY RECALL REPAIR. *JS

WHEN I WAS AT HONDA DEALER FOR FRONT HOOK LATCH CABLE THAT NEEDED TO LOOK AT BECAUSE IT DID NOT OPEN UNLESS TWO PEOPLE DO THAT. I WENT THERE TO REQUEST FOR IT TO ADJUST BUT THEY ADVISE ME TO REPLACE NEW ONE! THEY SHOULD ADJUST TENSION AS IT IS NOT BROKEN YET. SECOND ITEM, THEY ADVISED IS TO REPLACE THE POWER STEERLING RETURNING LINE DUE TO LEAK AND THE ESTIMATE IS $375! I DENIED THEIR SERVICE UNTIL I CHECKED THE RECALL INFORMATION AT HOME. THE INFORMATION POSTED IN 2012 SAYING THAT A GROUP OF HONDA ACCORD 2003 HAS THIS PART RECALL, HOWEVER MY VIN NBR WAS NOT ON RECALL LIST. I REQUEST YOU TO INVESTIGATE BECAUSE I WAS TOLD BY SOMEONE ELSE WITH DEEP KNOWLEDGE ABOUT HONDA AS HE SAID THAT IT IS COMMON THAT HONDA ACCORD 2003 WITH V6 ENGINE HAVING THAT PREMATURE LEAKING. THEREFORE, I BELIEVE MY HOSE IS PREMATURELY LEAK AND NEEDS TO BE REPLACED THROUGH RECALL IMMEDIATELY. FOR TIME BEING, I DECIDED TO GO TO NON-HONDA REPAIR SHOP AND THEY REPAIR IT FOR NOW, NOT REPLACE FOR NOW. BECAUSE A GROUP OF HONDA ACCORD 2003 WITH THIS PROBLEM WAS RECALLED IN 2012, I REQUEST YOU TO INVESTIGATE DEMANDING TO HAVE HONDA RECALL MY CAR. IT MADE SOME TYPE OF NOISES. PLEASE CONTACT ME ASAP AS I AM CONCERNED ABOUT MY SAFETY.

I HAVE A 2003 HONDA ACCORD SEDAN. IN AUG 2015, I HAD BEEN NOTICING A WHEEZING, STRAINING SOUND WHEN I TURNED MY CAR WHILE DRIVING. IT BECAME HARDER TO TURN AS WELL. I CHECKED THE POWER STEERING FLUID, AND IT WAS EMPTY. I GOT THE APPROPRIATE POWER STEERING FLUID SPECIFICALLY FOR HONDAS AND REFILLED IT. IN SEPT 2015, ON MY WAY TO WORK IN THE MORNING, I NOTICED SMOKE COMING FROM UNDER MY HOOD. IT IS A 10 MINUTE COMMUTE FOR ME THROUGH THE CITY STREETS. THE SMOKE BEGAN WHEN I WAS OUTSIDE MY WORK AT A STOPLIGHT. I WAS ABLE TO GET INTO THE PARKING LOT WHEN I REALIZED THE UNDERSIDE OF MY HOOD HAD CAUGHT FIRE. (SEE ATTACHED PHOTOS) THAT DAY, I GOT IT TO THE MECHANIC, AND HE TOLD ME THAT THERE WERE CRACKS IN THE POWER STEERING AND FLUID WAS EVERYWHERE UNDER MY HOOD, ALL OVER MY ENGINE. DOING SOME RESEARCH ONLINE, I SAW A RECALL FOR THIS EXACT PROBLEM, WITH MY EXACT CAR: NHTSA CAMPAIGN ID# IS: 12V222000; MAY 17, 2012. IT STATES THAT "PROLONGED UNDER HOOD AND POWER STEERING FLUID TEMPERATURES MAY CAUSE THE POWER STEERING HOSE TO DETERIORATE PREMATURELY, RESOLING IN CRACKS AND POWER STEERING FLUID LEAKAGE. IF THIS OCCURS, POWER STEERING FLUID CAN LEAD ONTO A HOT CATALYTIC CONVERTER, LEADING TO SMOKE AND UNDER HOOD FIRE." WHEN I CALLED INTO HONDA CUSTOMER SERVICE TO CONFIRM MY CAR APPLIED TO THIS RECALL, THEY SAID IT DID NOT. I DO NOT UNDERSTAND HOW THIS EXACT PROBLEM CAN EXIST FOR MY CAR, BUT MY CAR NOT BE LISTED AS EFFECTED. REGARDLESS OF WHAT THEY SAY, MY CAR CAUGHT ON FIRE. MY CAR CAUGHT ON FIRE FOR THE SAME REASON HONDA RECALLED 625,762 OTHER VEHICLES FOR POWER STEERING DEFECTS. AS I CANNOT AFFORD TO FIX THE POWER STEERING, I WAS HOWEVER FORCED TO REPLACE THE BELT THAT IS CLOSEST TO THE POWER STEERING FLUID RESERVOIR (SEE PHOTOS), BECAUSE IT HAD BEEN BURNED AND MANGLED. NEARLY $200 JUST FOR THE BELT.

I NOTICED VIBRATION IN STEERING WHEEL WHEN BACKING UP, AND RATTLING NOISE COMING FROM SERPENTINE BELT. TOOK IT TO HONDA SERVICE CENTER, AND THEY QUOTED ME $940, AND SAID IT WAS MY TENSIONER AND IDLER PULLEYS AS WELL AS MY ALTERNATOR AND SERPENTINE BELT. I DIDN'T BELIEVE THEM ABOUT THE ALTERNATOR, SO THEY CHARGED ME $50 FOR DIAGNOSIS AND I DROVE BACK HOME. I DECIDED TO CONDUCT THE WORK MYSELF. I REPLACED MY TENSIONER AND IDLER PULLEY, AND NEW SERPENTINE BELT. STEERING VIBRATION WAS STILL THERE, BUT NOT AS MUCH VIBRATION NOISE WAS COMING FROM SERPENTINE BELT AREA. ON MARCH 10, 2015, I WAS DRIVING 35 MPH AND LOST POWER STEERING DUE TO SERPENTINE BELT COMING OFF PULLEYS. I PUT IT BACK ON, AND IT HAPPENED AGAIN ON APRIL 2, 2015, GOING 45MPH. I AGAIN REPLACED TENSIONER AND IDLER, AND THIS TIME TUGGED AT ALL PULLEYS AFTER USING A STRAIGHTEDGE RULER AGAINST THEM TO CHECK FOR ALIGNMENT. THE 2 MOUNTING BOLTS TO THE POWER STEERING PULLEY/PUMP WERE COMPLETELY LOOSE AND THE WHOLE PUMP WIGGLED WHICH WAS CAUSING MISALIGNMENT OF SERPENTINE BELT AND THROWING IT OFF. I TORQUED THEM DOWN TO SPEC. SERPENTINE BELT NO LONGER IMMEDIATELY RIDES TO THE OUTSIDE EDGE OF THE TENSIONER PULLEY AND WILL NOT SLIP OFF AGAIN. THERE IS NO MORE VIBRATION IN MY STEERING, AND NO SOUND WHATSOEVER. ALL OF THIS IS IMPORTANT, BECAUSE THE LAST PEOPLE WHO TOUCHED MY POWER STEERING HOSES AND PUMP WAS HONDA, FOR A RECALL, BEFORE ALL THIS TROUBLE BEGAN. IF BOLTS ARE TORQUED PER SPEC, THEY DO NOT RATTLE LOOSE. AND HONDA WANTED TO CHARGE ME FOR A NEW ALTERNATOR WHEN THAT WAS NOT THE ISSUE AT ALL. *TR

TL* THE CONTACT OWNS A 2003 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE AS THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RESERVOIR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN A THIRD TIME TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V222000 (STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 164,224. DJR

POWER STEERING DOES NOT WORK PROPERLY AT LOW SPEED OR IDLE. *TR

TL* THE CONTACT OWNS A 2003 HONDA ACCORD. THE CONTACT STATED THAT THE POWER STEERING HOSE WAS LEAKING FLUID AND THERE WAS AN ABNORMAL WINDING NOISE FROM THE STEERING WHEEL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V222000 (STEERING) THE FOLLOWING DAY AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING HOSE WAS REPLACED. THE CONTACT STATED THAT THE ABNORMAL NOISE PERSISTED EVEN AFTER THE RECALL REPAIRS WERE PERFORMED. THE VEHICLE WAS THEN TAKEN TO THE CONTACT?S INDEPENDENT MECHANIC WHERE IT WAS ADVISED THAT THE POWER STEERING PUMP HAD ALSO FAILED AS A RESULT OF LACK OF FLUID. THE MECHANIC STATED THAT THE INITIAL POWER STEERING HOSE FAILURE WAS THE CAUSE OF THE POWER STEERING PUMP FAILING. THE DEALER WAS ALSO CONTACTED AND ADVISED THE CONTACT THAT THE REPAIR WOULD NOT BE COVERED UNDER THE RECALL AND ANY FURTHER REPAIRS TO THE POWER STEERING COMPONENT WOULD BE AT HIS EXPENSE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THEY WOULD TAKE NO LIABILITY FOR THE POWER STEERING PUMP FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 129,000. THE VIN WAS NOT AVAILABLE.

2003 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO POWER STEERING FEED HOSE LEAK RECALL AND SEEKS REIMBURSEMENT. *SMD

AROUND DECEMBER 2012 I STARTED NOTICING A LOUD WHINING NOISE COMING FROM THE POWER STEERING PUMP ON A COLD START ALONG WITH A WHINING NOISE WHEN SLIGHTLY ROCKING THE STEERING WHEEL BACK AND FORTH. AFTER A COUPLE OF MINUTES OF THE CAR WARMING UP THE NOISE GOES AWAY. NOW I HAVE RECEIVED A RECALL LETTER NHTSA CAMPAIGN ID NUMBER: 12V222000 JUST RECALLING THE POWER STEERING HOSE TO BE REPLACED. (LETTER RECEIVED ON 3/12/2014) I IMMEDIATELY TOOK MY VEHICLE TO THE DEALER ON 3/13/2014 AND HAD THE HOSE REPLACED UNDER THE RECALL AND ALSO PAID FOR THEM TO GO AHEAD AND REPLACE THE O-RING IN THE OTHER HOSE TO SEE IF THAT WAS THE CAUSE OF THE PROBLEM ALSO. THEY STATED WITHOUT A DIAGNOSTIC TEST THEY WOULDN'T KNOW FOR SURE IF IT IS THE STEERING PUMP OR NOT (UNDERSTANDABLE), BUT WHEN MY CAR WAS FINISHED, THE SERVICE TECH INFORMED ME THAT THE MECHANIC DISCOVERED MY RACK AND PINION ARE NOW LEAKING FLUID AND WANT TO CHARGE ME $1,220.00 PLUS TAX TO FIX AND NOT TO MENTION THAT I STILL DO NOT KNOW YET IF THE POWER STEERING PUMP HAS NOW GONE BAD BECAUSE OF THIS. I FIND THIS TOTALLY UNACCEPTABLE AND I BELIEVE THE WHOLE POWER STEERING SYSTEM IS FAULTY AND SHOULD BE COVERED UNDER RECALL. *TR

TL* THE CONTACT OWNS A 2003 HONDA ACCORD. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 12V222000 (STEERING), THE VEHICLE CAUGHT ON FIRE FROM UNDER THE HOOD WITHOUT WARNING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED FOR AN INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 186,000.

MY VEHICLE WAS SUBJECT TO NHTSA RECALL #12V222000 WHICH RECALLED STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS. I INITIALLY WAS INFORMED OF THE RECALL BY A CNN ARTICLE AND RESEARCH ON THE HONDA WEBSITE ON OCTOBER 1, 2012. I BEGAN NOTICING LEAKING POWER STEERING FLUID AND SUBSEQUENT POWER STEERING ISSUES IN NOVEMBER 2012. I WAS INFORMED IN A LETTER FROM HONDA THAT I WOULD RECEIVE NOTICE THAT PARTS WERE AVAILABLE FEBRUARY 2013 AND THAT MY PARTICULAR RECALL COULD NOT BE COMPLETED UNTIL THE PARTS WERE IN STOCK. I RECEIVED NOTICE ON MARCH 19, 2013 THAT PARTS WERE AVAILABLE AND HAD THE HOSE REPLACED ON APRIL 5, 2013. DURING THE REPAIR PROCESS, I WAS INFORMED THAT DUE TO THE DEFECTIVE PART, THE POWER STEERING PUMP WOULD NEED REPLACED AS IT HAS CRACKED AND LEAKED POWER STEERING FLUID. I LOST ALL POWER STEERING AND HAD THE PUMP REPLACED ON APRIL 5, 2013. THIS PART IS NOT COVERED UNDER THE RECALL BUT FOR THE DEFECTIVE HOSE, THE PROBLEM WOULD NOT HAVE OCCURRED. I AM SEEKING TO FILE A COMPLAINT AGAINST HONDA TO REIMBURSE MY COST OF PARTS AND INCLUDE THE POWER STEERING PUMP AS A PART OF THE RECALL. *TR

AS A RESULT OF THE RECALL ON THE POWER STEERING HOSE DETERIORATING, MY POWER STEERING PUMP WENT OUT. I PAID $700.00 GETTING IT FIXED IN JANUARY 2013. I WAS TOLD BY HONDA OF TIFFANY SPRINGS THAT MY POWER STEERING PUMP GOING OUT HAD NOTHING TO DO WITH THE HOSE DETERIORATING. I TRUSTED THEM AND HAD IT FIXED AND PAID IN FULL. I TOOK MY CAR TO ANOTHER VERY TRUSTED MECHANIC AND WAS TOLD OTHERWISE. SINCE THEN, DEALING WITH HONDA OF TIFFANY SPRINGS HAS BEEN A NIGHTMARE! ABOUT TWO WEEKS AGO MY STEERING STARTED MAKING A REALLY WEIRD NOISE. LOW AND BEHOLD, HONDA OF TIFFANY SPRINGS TOLD ME MY POWER STEERING PUMP WAS OUT AGAIN. ANOTHER $700.00 TO FIX IT...THEY SHOW NO RECORDS OF EVER REPLACING MY POWER STEERING PUMP, THEREFORE THERE IS NO WARRANTY. I HAVE CONTACTED AN ATTORNEY ABOUT HONDA OF TIFFANY SPRINGS. NOT ONLY HAVE THEY LIED ABOUT MY POWER STEERING AND STOLEN MONEY FROM ME ON PARTS THAT WERE CLEARLY UNDER RECALL OR WARRANTY, THEY HAVE STRIPPED MY OIL PAN PLUG FOR THE SECOND TIME AND MY CAR WAS LEAKING OIL ALL OVER MY GARAGE. I PAID MY TRUSTED MECHANIC TO FIX THAT PROBLEM NOT ONCE BUT TWICE, WHICH HONDA OF TIFFANY SPRINGS SHOULD PAY ME BACK FOR. I AM SICK OF HONDA OF TIFFANY SPRINGS!!! EVER SINCE[XXX] GOT SICK & PASSED AWAY, THAT PLACE HAS GONE DOWNHILL. I AM READY TO BUY A NEW CAR, BUT NOT FROM THERE!! I WILL NEVER TAKE MY CAR THERE AGAIN! I LOVE THE SERVICE MANAGER,[XXX], AND I DO UNDERSTAND THAT HIS HANDS ARE TIED WHEN IT COMES TO HIRING AND FIRING THE LOSERS IN THE SERVICE DEPARTMENT. I HAVE PURCHASED CARS FROM THERE SINCE 1989. THAT HAS COME TO AN END. I LOVE HONDA'S, BUT THIS NIGHTMARE HAS LEFT ME NO OTHER CHOICE THAN TO BUY A FORD. WORDS THAT I THOUGHT I WOULD NEVER SAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED A LETTER IN THE MAIL FOR A RECALL. I CALLED TO GET IN AND GET FIXED. I DROVE MY CAR IN THERE PERFECTLY FINE. WHEN I RECEIVED MY CAR BACK THERE WAS NO POWER STEERING. I COULDN'T EVEN PUT MY CAR INTO A PARKING SPOT. THE FIRST THING THE EMPLOYEE SAID TO ME THAT GAVE ME MY CAR WAS, "SOMETHING IS WRONG, YOU NEED TO MAKE SURE THAT THEY FIX THIS." [XXX]THE OWNER/MANAGER LAUGHED IN MY FACE AND TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME. HE LEFT ME THERE STRANDED. I AM A YOUNG WOMAN WITH A YOUNG CHILD (UNDER A YEAR OLD). THEY WANTED TO CHARGE ME AROUND $800 FOR SOMETHING I DIDN'T DO AND COULDN'T EVEN "GUARANTEE TO FIX IT." THEY DIDN'T TURN THE WHEEL TO GET THE OXYGEN OUT WHEN REPLACING THE POWER STEERING HOSE. THEY JUST WANTED TO SCAM ME AND GET MY MONEY.. NOW I AM LEFT WITH A HUGE KNICK IN MY DRIVER'S SIDE DOOR THAT WAS NOT THERE THE MORNING I DROPPED MY VEHICLE OFF. THEY ARE UNWILLING TO HELP RESOLVE THE ISSUE. THE MANAGER HAS NO HEART AND HAS NO PROBLEM LEAVING A YOUNG WOMAN STRANDED AT THEIR LOCATION UNLESS THEY SIGN A PAPER SAYING THEY WILL PAY HUNDREDS OF DOLLARS, THEN PUTS A KNICK IN YOUR CAR AND SAYS THERE'S NOTHING I CAN DO AND THERE'S NO WAY TO PROVE IT. I ASKED FOR A COPY OF THE WALK AROUND INSPECTION AND THAT SCRATCH WAS NOT ON THERE. I ADVISED IMMEDIATELY WHEN I SAW IT THAT NIGHT AND [XXX] KEEPS SAYING THERE IS NOTHING HE CAN DO FOR ME. MY HUSBAND JUST GOT A NEW VW SPORTWAGEN, I HAVE BEEN LOOKING AT THE PILOT AND NEW ACCORD FOR A WHILE NOW AND I WILL TELL YOU I WILL NEVER AGAIN BY A HONDA AFTER THE WAY I WAS TREATED AND NOW NO ONE WILL FIX THE SITUATION. I CAN'T BELIEVE YOU ARE LETTING THIS MAN REPRESENT YOUR BRAND. IF I WOULD HAVE ATTEMPTED TO PULL OUT IN THE BUSY INTERSECTION WITH THE WAY THEY GAVE MY CAR BACK TO ME IT WOULD HAVE BEEN A HUGE LIABILITY ISSUE. I WOULD HAVE BEEN SO BADLY HURT AND/OR INJURED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR