2006 Honda Accord SERVICE BRAKES, HYDRAULIC

DT*: THE CONTACT STATED THE BRAKES ROARED AND VIBRATED WHEN GOING DOWN A STEEP INCLINE. THE DEALERSHIP SWITCHED OUT THE PADS ON 6-06. THIS CORRECTED THE PROBLEM FOR ABOUT A MONTH. THE PROBLEM PERSISTED AFTER THE REPAIR.

I PURCHASED A NEW 2006 ACCORD AND TOOK DELIVERY ON MARCH 29, 2006 FROM CLINTON HONDA, CLINTON, NJ. WITHIN ONE DAY AFTER DELIVERY I NOTICED A THUMPING SOUND AND VIBRATION FROM THE FRONT OF THE CAR DURING HARD BRAKING. I MADE A SERVICE APPOINTMENT AT THE EARLIEST AVAILABLE DATE AT THE DEALERSHIP. ON FRIDAY, APRIL 7, 2006 THE SERVICE MANAGER, MR. WILLIAM WILSON, INFORMED ME THAT THE FRONT BRAKE ROTORS WERE SLIGHTLY WARPED AND GLAZED AND THAT HONDA WOULD RESURFACE THE ROTORS UNDER WARRANTY. MR. WILSON INFORMED ME THAT IT IS HONDA POLICY TO RESURFACE BRAKE ROTORS ONCE UNDER WARRANTY. I ASKED HONDA TO REPLACE THE FRONT ROTORS BUT THEY HAVE REFUSED. BRAND NEW ROTORS SHOULD NOT BE WARPED AND GLAZED, THIS IS A SERIOUS SAFETY HAZARD. HONDA SHOULD NOT BE ALLOWED TO SELL SUCH A DEFECTIVE CAR. *NM

THE SIXTH INCIDENT TOOK PLACE ON FRIDAY, MARCH 24, 2006. MY VEHICLE HAD BEEN DRIVEN APPROXIMATELY 3928 MILES. THE DETAILS OF THE INCIDENT WERE AS FOLLOWS: I PARKED MY VEHICLE IN THE GARAGE AT APPROXIMATELY 4:30 PM ON THURSDAY, MARCH 23, 2006. I STARTED MY VEHICLE AT APPROXIMATELY 11:49 AM ON FRIDAY, MARCH 24, 2006, AND ALLOWED THE ENGINE TO IDLE FOR APPROXIMATELY 4 TO 5 MINUTES. I INCREASED THE RPM TO 1500 TWO TIMES FOR ONE SECOND EACH. I REVERSED AND BRAKED. MY VEHICLE STOPPED. I DROVE FORWARD UP AN INCLINE AND BRAKED. THE BRAKE PEDAL BECAME VERY HARD. I WAS UNABLE TO PUSH THE BRAKE PEDAL. MY VEHICLE ROLLED INTO THE STREET AND EVENTUALLY STOPPED. FORTUNATELY, NO PEDESTRIANS OR CARS WERE PRESENT IN THE STREET. TWO DISTRICT PARTS & SERVICE MANAGERS (DPSM) FROM AMERICAN HONDA MOTOR CO., INC. TEST DROVE MY VEHICLE FOR 8 MILES AT MY RESIDENCE. THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ACCORDING TO THE DPSM, THE BRAKING SYSTEM OPERATED AS DESIGNED. THE MEDIATION DEPARTMENT OF AMERICAN HONDA MOTOR CO., INC. HAS DETERMINED THAT NO OFFERS WILL BE MADE. I HAVE DECIDED TO PROCEED WITH ARBITRATION VIA BBB AUTO LINE. *JB

THE THIRD INCIDENT TOOK PLACE ON FRIDAY, FEBRUARY 24, 2006. MY VEHICLE HAD BEEN DRIVEN APPROXIMATELY 3175 MILES. THE DETAILS OF THE INCIDENT WERE AS FOLLOWS: I PARKED MY VEHICLE IN THE GARAGE AT APPROXIMATELY 4:30 PM ON THURSDAY, FEBRUARY 23, 2006. I STARTED MY VEHICLE AT APPROXIMATELY 5:40 AM ON FRIDAY, FEBRUARY 24, 2006, AND ALLOWED THE ENGINE TO IDLE FOR APPROXIMATELY 4 TO 5 MINUTES. I INCREASED THE RPM TO 1500 TWO TIMES FOR ONE SECOND EACH. I REVERSED AND BRAKED. MY VEHICLE STOPPED. I DROVE FORWARD UP AN INCLINE AND BRAKED. THE BRAKE PEDAL BECAME VERY HARD. I WAS UNABLE TO PUSH THE BRAKE PEDAL. MY VEHICLE ROLLED INTO THE STREET. A FEW SECONDS LATER, THE BRAKE PEDAL LOST PRESSURE AND SUDDENLY DROPPED. MY VEHICLE STOPPED SHORTLY THEREAFTER. FORTUNATELY, NO PEDESTRIANS OR CARS WERE PRESENT IN THE STREET. I CALLED AMERICAN HONDA MOTOR CO., INC. I WAS DIRECTED TO CONTACT THE SERVICE DEPARTMENT OF THE DEALERSHIP TO SCHEDULE A SERVICE APPOINTMENT WITH THE DISTRICT PARTS & SERVICE MANAGER (DPSM). I FINALLY SCHEDULED AN APPOINTMENT FOR TODAY AND THE DPSM NEVER SHOWED UP. APPARENTLY, SHE HAD CALLED IN SICK. IT IS VERY DIFFICULT TO SCHEDULE AN APPOINTMENT WITH THE DPSM BECAUSE SHE DOES NOT HAVE A SET SCHEDULE. I HAVE CALLED AMERICAN HONDA MOTOR CO., INC. THREE TIMES AND I HAVE WRITTEN ONE LETTER. SINCE THE DEALERSHIP IS UNABLE TO DUPLICATE THE PROBLEM, NO PARTS HAVE BEEN REPAIRED OR REPLACED. *JB

DT*: THE CONTACT STATED THE FRONT OF THE VEHICLE VIBRATES ANYTIME THE BRAKES ARE APPLIED. THE VEHICLE HAS NOT BEEN SEEN BY THE DEALER, BUT WAS INSPECTED BY THE CONTACT. THE CONTACT, A CERTIFIED MECHANIC, DETERMINED THE ROTORS WERE BEGINNING TO SHOW EXCESSIVE WEAR AT ONLY 6,812 MILES. UPDATED 3/9/2006 - *NM

DROVE TO WORK. PARKED IN GARAGE AT APPROXIMATELY 3:00 PM ON FRIDAY, FEBRUARY 17, 2006. STARTED ENGINE AT APPROXIMATELY 12:00 PM ON SUNDAY, FEBRUARY 19, 2006. IDLED ENGINE FOR APPROXIMATELY 4 TO 5 MINUTES. INCREASED RPM TO 1500 TWO TIMES FOR ONE SECOND EACH. REVERSED. BRAKED. DROVE FORWARD UP AN INCLINE. BRAKED. TURNED RIGHT. DROVE FORWARD ON A FLAT SURFACE AT NO MORE THAN 20 MPH. APPROACHED A STOP SIGN. BRAKED IN ADVANCE OF THE STOP SIGN. THE BRAKE PEDAL BECAME VERY HARD. I WAS UNABLE TO PUSH THE BRAKE PEDAL. THE CAR ROLLED INTO THE MIDDLE OF THE INTERSECTION. THE CAR EVENTUALLY STOPPED. FORTUNATELY, NO PEDESTRIANS OR CARS WERE PRESENT AT THE INTERSECTION. APPROXIMATELY 15 MINUTES AFTER THE INCIDENT, I CALLED THE DEALERSHIP AND SCHEDULED A SERVICE APPOINTMENT. ON MONDAY, FEBRUARY 20, 2006, THE SERVICE DEPARTMENT ROAD TESTED THE VEHICLE. THE TECHNICIAN WAS UNABLE TO DUPLICATE MY COMPLAINT. ALL 4 WHEELS WERE REMOVED AND ALL 4 BRAKE PADS WERE INSPECTED. THE FRONT PADS WERE AT 8.4 MM AND THE REAR PADS WERE AT 5.3 MM. ALL FRONT AND REAR PADS WERE LUBED. THE PROBLEM REMAINED UNRESOLVED. *JB