2013 Honda Insight POWER TRAIN,ENGINE

TL* THE CONTACT OWNS A 2013 HONDA INSIGHT. WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL HAD TO BE DEPRESSED WITH FORCE FOR THE VEHICLE TO ACCELERATE. ALSO, THE VEHICLE EMITTED A METAL RATTLING NOISE AND THE ENGINE WAS LOSING OIL PREMATURELY. THE CONTACT BELIEVED THAT THE ENGINE LOSING OIL MAY HAVE CAUSED THE VEHICLE TO LOSE ACCELERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

WE PURCHASED A NEW 2013 HONDA INSIGHT.THE CAR HAD EXCESSIVE OIL CONSUMPTION FROM THE VERY BEGINNING. IT REQUIRED ONE QUART OF OIL TO BE ADDED EVERY 2-3 WEEKS. WE REPEATEDLY VOICED OUR CONCERNS IN AT LEAST 5 OCCASIONS. EACH TIME WE WERE TOLD BY THE THE DEALERSHIP THAT THE OIL CONSUMPTION 'WAS NORMAL'. OUR COMPLAINTS WERE IGNORED, OUR CONCERNS DISMISSED.ON JANUARY 25, 2017, WHILE MY HUSBAND WAS DRIVING ON HIGHWAY I-78, THE ENGINE SUDDENLY STARTED LOSING POWER AND COMPLETELY STALLED. LUCKILY, THERE WERE NO OTHER VEHICLES BEHIND. THE CAR WAS TOWED TO THE DEALER, IT WAS DISCOVERED THERE THAT A CYLINDER EXHAUST VALVE HAD BROKEN OFF, CAUSING SEVERE AND IRREPARABLE DAMAGE TO PISTONS AND THE CYLINDER HEAD. THE ENGINE WAS RENDERED USELESS. AMERICAN HONDA REJECTED TO COVER ANY OF THE EXPENSES. WE WERE TOLD TO PURCHASE A USED ENGINE, WHICH COST US $4,689.51 OUT OF OUR POCKET IN ENGINE, PARTS AND LABOR. AFTER THE REPAIRS, THE CAR CONTINUED HAVING EXCESSIVE OIL CONSUMPTION. ON AUGUST 24, 2017, THE 2ND ENGINE ALSO BLEW UP, COINCIDENTALLY WHILE DRIVING ON HIGHWAY I-78. THIS TIME, WE WERE INFORMED THAT THERE WAS AN INTERNAL MEMO FROM AMERICAN HONDA, EXTENDING ENGINE WARRANTY TO 8 YEARS FOR INSIGHT MODELS 2012 AND 2013. AMERICAN HONDA KEEPS THIS WARRANTY EXTENSION QUIETLY. IT MIGHT APPEAR THAT THEY ARE JUST WAITING FOR ACCIDENTS AND/OR COMPLAINTS TO HAPPEN, AND ONLY THEN OFFER THE WARRANTY EXTENSION. I BELIEVE THIS IS A BIG SAFETY AND WARRANTY ISSUE. I FEAR FOR MY HUSBAND'S AND OTHER CONSUMERS' SAFETY. AMERICAN HONDA REJECTED HONORING THE WARRANTY COVERAGE, NOT TO REIMBURSE US FOR THE $4,689.51 WE PAID FOR THE FIRST TIME ENGINE REPLACEMENT. THIS REQUEST OF OURS WAS REJECTED FOR WITHOUT SUBSTANTIVE ARGUMENTS. WHILE AMERICAN HONDA FAILED TO ADDRESS THIS ISSUE, ENGINES FOR THIS MODEL STARTED FAILING AT ABOUT THE 100K MILE MARK, SOMETHING THAT HAS HAPPENED TO MANY INSIGHT CAR OWNERS.

MY CAR HAD BEEN SITTING FOR 2 AND A HALF WEEKS WHILE I WAS OUT OF THE COUNTRY. UPON STARTING THE CAR, CHECK BRAKE SYSTEM, CHECK VSA SYSTEM, CHECK HILL START ASSIST SYSTEM, SERVICE DUE SOON AND CHECK EMISSION LIGHTS ILLUMINATED ON MY DASHBOARD. WHEN I BEGAN TO ACCELERATE, THE CAR ONLY GOT UP TO 5 MILES PER HOUR. IT WAS A 7 MINUTE DRIVE FROM AIRPORT PARKING TO MY RESIDENCE. I PARKED THE CAR AND IT SAT OVER THE THANKSGIVING WEEKEND. THE FOLLOWING WEEK I HAD THE CAR TOWED TO THE MCDAVID HONDA IN IRVING, TX. I GAVE DETAILED HISTORY FROM THE TIME OF PURCHASE A YEAR AND HALF AGO. I ADVISED THE DEALERSHIP, I WAS FULL AWARE OF THE EXCESSIVE OIL BURNING IN ISSUE THAT HAD BEEN PREVIOUS DIAGNOSED AT THE ORIGINAL HONDA DEALERSHIP I PURCHASED THE CAR FROM. I KEPT UP WITH EXCESSIVE OIL CHANGES THAT NEEDED TO BE DONE. THE SERVICE TECH SAID IT HAD ZERO OIL AND THE PISTON RINGS WOULD NEED TO BE CHANGED. HE AND HIS MANAGER STATED THAT THEY WOULD COMPLETE AN OIL CHANGE AT MY EXPENSE, I WOULD NEED TO DRIVE THE CAR A THOUSAND MILES AND THEN IMMEDIATELY RETURN THE CAR TO THE DEALERSHIP, IF THE PROBLEM OCCURRED THEN THE DEALERSHIP WOULD COVER THE COST. I ADVISED THEM AGAIN I HAD ALREADY DONE THAT TYPE OF TESTING PREVIOUSLY. BUT, THEN, SERVICE TECH PROCEEDS TO EXPLAIN I ALSO NEED ALL 8 SPARK PLUGS CHANGED AT MY EXPENSE. HONDA IS FULLY AWARE OF THE EXCESSIVE OIL CONSUMPTION ISSUE WITH THE INSIGHTS. THIS IS A 2013, 57,000 MILES, UP TO DATE SERVICE RECORD. I DO NOT FEEL SAFE DRIVING THIS CAR ANYMORE. THE UNCERTAINTY IS OVERWHELMING. *TR