2021 Honda Odyssey Visibility

The contact owns a 2021 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility), and the vehicle was taken to the dealer, where the recall repair was completed; however, while driving from the dealer, the contact noticed that the replacement side-view mirrors displayed a distorted image. The vehicle was taken back to the dealer, who replaced the side-view mirrors; however, the failure recurred. The vehicle was taken back to the dealer a third time, and the side-view mirrors were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 23,000.

I received a recall and call from the Honda dealership about a left and right side mirror recall, and they needed to be replaced. They were replaced with distorted blurry concave mirrors. Honda dealership was aware of this issue yet still installed them. After going back and getting them installed again, the mirror is still distorted. There has been no remedy or follow up.

The drivers side side-view mirror was vibrating for serval days making it impossible to see correctly and was very distracting. While waiting for a new one to come in, I was driving on the highway it came off and smashed into the door. It was still hanging by the wire and smashing into the door over and over till I could get it to the dealer. The dealer said they've have multiple customers with this same problem. When it happened I was very lucky no one was near me on the highway because I was so startled by the crash that I was swerving. Then I had to drive to the dealer without a working sideview mirror. Additionally, the entire door had to be repainted and the window replaced because they were damaged by the mirror.