2020 Honda Passport Electrical System

Was at a red light and the car just shut off. NOTHING! After about 5-10 seconds I pushed the start stop button and it hesitated for a few seconds and I let go and then tried it again. It hesitated and then came on. No problem the rest of the day. I have had the car for a year and zeo issues with the. My Mother had it for 3 years previously and she never had the issue. The battery is good (and only 1 year old) because I put it on my tester a few months ago. 70,000 miles. I looked up the symptoms and found that this has been an on going issue for a few years. NOT NEW. I reached out to Honda and they said I have to have it diagnosed and pay for it.

Car would not start. Jump start immediate remedy, also same as before. Symptoms identical to those that occurred prior to the service work performed by Elmhurst Honda for the Honda Idle Stop Recall (Service Bulletin 23-009)

On 4-5 occasions, the auto shutoff system will shut the vehicle down at a stop light when the brake is depressed. The vehicle did not restart as normal. In order to get the vehicle to restart, the vehicle has to be turned completely off and allowed to sit for 1 minute. The battery was fully charged and less than 1 yr old. The dealer was asked and did not find any problems and could not determine a cause. As a retired couple, this is quite concerning especially when in a major city, fully stopped and unable to get the car moving. The other drivers get upset and angry, which is scary these days. I am concerned that the auto shutoff might engage in heavy interstate stop and go traffic, which could lead to a major highway crash. Interestingly, I just received a note from a law firm filing a class action suit against Honda, if repairs were made. So, clearly there is a defect in the auto shut off system which need to be addressed.

Problem with automatic idle. Car will randomly turn off when the idle-stop is engaged.

Audio screen reboot issue - the audio screen turns off while driving and takes several minutes to reboot.

On [XXX], I was traveling to Destin Florida, on [XXX], the interstate came to a complete stop. My 2020 Honda Passport shut down do to the engine idle stop being engaged. When traffic started to move the engine would not start. I sat in the fast lane of [XXX] for approximately two minutes before the vehicle would start. Multiple attempts were made to restart the vehicle. Finally it started. This is the second time this has occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reaching out to you because I have no options further and am very frustrated with this never ending problem going on with the electrical system in my vehicle. I leased this vehicle brand new in August of 2020, starting in February 2021 started coming across this persistent problem with the Infotainment system where it will shut off unexpectedly followed by loud crackling and popping noises that emit from the speakers. It is a safety issue because it seems to affect other systems in the vehicle that make warning sounds say if someone is in a blind spot as well as being an overall distraction especially if I am using the vehicle for directions. The noises are very loud and distracting and there is no fix other than pulling my vehicle over and shutting it off waiting for a few minutes and rebooting everything and even then the problem can reoccur. I have taken my vehicle into my local Honda Dealership multiple times for the last 3 years now for the same problem occurring over and over and Honda doesn't seem to have an actual permanent fix for this problem. Just in the last year for example I have taken the vehicle in for maintenance on these dates 05/24/2022, 09/23/2022, 10/05/2022 and most recently on 01/12/2023. There seems to be no end in sight regarding this problem and a quick search on the internet will show that a multiple amount of people across the country are experiencing this same issue.

STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.

POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING

COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).

DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.

SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.

3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC