2011 Honda Pilot Air Bags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: I RECEIVED NOTICE JULY 2016 OF THIS RECALL AND IMMEDIATELY CONTACTED MY DEALERSHIP WHO ORDERED THE NECESSARY PARTS ON JULY 19, 2016. I HAVE BEEN CALLING THE DEALER WEEKLY TO CHECK ON THE PARTS ARRIVING. AS OF THIS WEEK, THE PARTS HAVE STILL NOT COME IN AND NOT BEING ABLE TO USE THE PASSENGER SEAT HAS CAUSED A SIGNIFICANT INCONVENIENCE WITH MY JOB AND MY FAMILY.

TAKATA RECALL. HONDA AUTOMOBILE DIVISION SENT ME THE RECALL BUT NOW SAYS CONTACT DEALER. DEALER ORDERED PART 3 AUG. TO DATE NO PART. DEALER TAKES TRADE INS CARS REQUIRING RECALL AND SELLS THEM. I WAS TOLD SWAPPING RECALL PARTS BY THE DEALER IS AUTHORIZED. ARE MY PARTS BEING SWAPPED BY THE DEALER TO SELL TRADE INS INSTEAD OF FIXING CUSTOMERS. DEALER IS UNIVERSITY HONDA, FLORENCE AL, 35630. HONDA AUTOMOTIVE DIVISION IS RECORDINGS ONLY, DEALER HAS NO ANSWERS AND MAKES NO CONTACT REGARDING STATUS OF ORDERED PART WHILE I CONTINUE TO DRIVE AN UNSAFE VEHICLE. HONDA HAS NOT STEPPED UP TO THE PLATE ON THIS ISSUE AND ONLY PUT YOU ON TO THE DEALER WHO APPEARS MORE INTERESTED IN SELLING TRADE INS THAT FIXING CUSTOMERS' CARS. HONDA SHOULD TRACK RECALL PARTS BY VIN AND INFORM THE CUSTOMER WHEN THEIR PART HAS BEEN SHIPPED WITH EXPECTED DELIVERY DATE. AS CURRENTLY MANAGED THE CUSTOMER HAS NO WAY OF KNOWING ANYTHING ABOUT THE STATUS OF THE PART ORDERED FOR THEIR CAR BY VIN. TRUST IN THE DEALER IS NOT A VIABLE SOLUTION AS THEIR OBJECTIVE IS TO SELL CARS, HONDA HAS THE RESPONSIBILITY TO THE CUSTOMER FOR SAFE CARS AND THEY ARE FAILING. I ALSO HAVE A 2009 HONDA RIDGELINE VIN# [XXX] THAT IS SUBJECT TO THE RECALL WITH THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL: RECEIVED LETTER FROM HONDA 7/20/16 W/RECALL NOTICE. CALLED THAT DAY TO APPLY FOR LOANER CAR. TOLD I'D HEAR BACK IN 1 WEEK. NO CALL. CALLED 8/8 TOLD WOULD HEAR THAT DAY. NO CALL. CALLED 8/24 & WAS TOLD AIR BAGS WERE AVAILABLE (DIDN'T RECEIVE LETTER TELLING ME THAT AS INDICATED IN ORIGINAL LETTER). CALLED DEALER. TOLD IT WOULD BE 1 - 2 MONTHS. CALLED HONDA 8/31 ASKING ABOUT LOANER CAR. GOT CALL BACK THAT DAY SAYING LOANER DENIED. PAID A LOT OF MONEY FOR CAR & NOT ABLE TO USE IT AS INTENDED FOR LAST 6 WEEKS AND PROBABLY ANOTHER 2 MONTHS. HONDA'S NOT TAKING CARE OF CUSTOMERS (HONDA OWNERS SINCE 1978) AS THEY SHOULD. THE MISTAKE WAS THEIRS AND THEY ARE PASSING THE PROBLEM ON TO CUSTOMERS.AND NOT DOING EVERYTHING THEY CAN TO MAKE IT UP TO THEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V346000 (AIR BAGS) AND 13V016000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,033. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKETA RECALL IS AFFECTING MY ONLY VEHICLE. I TAKE MY ELDERLY FAMILY TO DOCTOR APPOINTMENTS IN THIS VEHICLE. NOTHING GOT RESOLVED FOR ME IN WEEKS AS I CAN'T TAKE MY FAMILY IN THE VEHICLE AS NO ONE CAN RIDE IN PASSENGER SEAT. HONDA ISN'T REPLYING. FEEL LIKE I'M LEFT WITH A UNUSABLE CAR WHICH I'M STILL PAYING OFF. I'M VERY UPSET!

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE ARE EXPECTED A WAIT OF POSSIBLY MONTHS AND FORGO USING THE PASSENGER SEAT. THIS IS UNREASONABLE SINCE WE USE OUR AUTO EVERYDAY AND MANY TIMES WITH MULTIPLE PASSENGERS WHO CAN NOT CLIMB TO THE REAR TO USE THE SMALL SEATS. ALSO, I AM SURE THAT THE DRIVER SIDE AIR BAG IS ALSO A TAKATA BAG. SHOULD WE STOP DRIVING OUR AUTO ALL TOGETHER? I THINK WE SHOULD BE GIVEN A LOANER IF THIS IS THE CASE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 HONDA PILOT. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT PASSENGER SIDE FENDER AND DOOR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE CRASH SCENE. THE VEHICLE WAS TAKEN TO BE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - AFTER MULTIPLE ATTEMPTS TO HAVE THE DEALER FROM WHOM THE VEHICLE WAS PURCHASED REPLACE THE AIRBAG, WE'VE BEEN REPEATEDLY TOLD "THEY'LL LET US KNOW WHEN THEY ARE AVAILABLE". GIVEN THE TIME WHICH HAS PASSED SINCE THE RECALL WAS ANNOUNCED, THIS IS NO LONGER AN ACCEPTABLE RESPONSE. WE NEED YOUR ASSISTANCE WITH HONDA TO HAVE THE SAFETY REPAIRS RELATED TO THE AIR BAG PERFORMED.

I RECEIVED A RECALL NOTICE IN JULY 2016 ON THE AIRBAG DEFECT. I HAVE TRIED HAVING THE VEHICLE SERVICED BUT HAVE NOT HAD ANY LUCK. SEVERAL CALLS HAVE BEEN MADE TO THE LOCAL DEALER AND THEY ARE STILL UNABLE TO REPAIR MY VEHICLE. IT HAS BEEN OVER 2 MONTHS (60 DAYS) SINCE I CONTACTED THE DEALER FOR A REPAIR APPOINTMENT. ALL OF THIS TIME I MUST AVOID HAVING ANY PASSENGERS RIDE IN THE FRONT PASSENGER SEAT UNTIL THE RECALL IS PERFORMED. I AM UNABLE TO USE MY VEHICLE TO TRANSPORT MY FAMILY ON TRIPS AND THEREFORE UNABLE TO USE IT FOR ITS INTENDED PURPOSE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/28/16*LJ THE CONSUMER STATED THE AIR BAG WAS REPLACED IN LATE SEPTEMBER. UPDATED 11/02/16.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I HAVE REACHED OUT TO HONDA 3 SEPERATE TIMES IN RELATIONSHIP TO PROVIDING A RENTAL VEHICLE SINCE RECEIVING THE NOTIFICATION OUR VEHICLE IS PART OF THE TAKATA RECALL. THEY SUGGEST WE DO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT AS PART OF THEIR RECOMMENDATION. WITH A FAMILY OF 4 WITH TWO SMALL CHILDREN IN CAR SEATS THERE RECOMMENDATION IS NOT POSSIBLE. OUR OTHER VEHICLE THEY SUGGEST WE DRIVE IS A HONDA RIDGELINE, ALSO PART OF THE RECALL FOR THE PASSENGER SIDE AIRBAG. THERE IS ALSO NOT ENOUGH ROOM IN THE BACK TO SEAT 2 CHILDREN IN CAR SEATS ALONG WITH AN ADULT. EACH TIME WE HAVE CALLED THAT SAY THEY WILL ESCALATE THE CASE. WE HAVE YET TO HEAR A RESPONSE IN A MONTH.

TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING ON A CITY STREET OUR HONDA PILOT WAS IN A COLLISION WITH A 2003 HONDA CIVIC CAUSING $10,500 IN DAMAGES. THE AIR BAGS DID NOT DEPLOY. THE PILOT IS NOW IN REPAIR AND WE DO NOT KNOW HOW TO HAVE THE AIRBAGS CHECKED, REPLACED OR REPAIRED BUT DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR ANY COSTS INCURRED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL HONDA IS REFUSING TO CALL ME IN REGARD TO THIS RECALL, AND SPECIFICALLY TO DISCUSS OPTIONS FOR ALTERNATIVE TRANSPORTATION. O I RECEIVED A RECALL LETTER FROM HONDA IN JULY 2016, INSTRUCTING ME TO NOT USE THE FRONT PASSENGER SEAT. O I CONTACTED THEM ON 7/19/2016, AND THEY SAID THAT A CASE MANAGER WOULD CALL ME BACK, BUT NO SUCH CALL CAME. O I CALLED THEM BACK ON 8/5/2016. THEY TOLD ME A CASE MANAGER WOULD CALL ME BACK, BUT AGAIN, NO SUCH CALL CAME. THEY TOLD ME MY CASE NUMBER IS 04888305. THEY ALSO TOLD ME TO CALL MY DEALER, WHICH I DID, (THEY SAID THAT PARTS ARE BACK ORDERED, WITH NO DELIVERY ESTIMATE, AND MEANWHILE, I'M STILL USING THE FRONT SEAT. O I CALLED THEM BACK ON 8/22. THIS TIME, THEY SENT AN INTERNAL MESSAGE TO THE CASE WORKER, MARKING THIS CASE AS URGENT, BUT AGAIN, NO CALL BACK HAS TAKEN PLACE. SO, IN SUMMARY, IT HAS BEEN 45 DAYS SINCE MY FIRST PHONE CALL TO HONDA, AND I STILL HAVE RECEIVED ZERO RESPONSE. AT THIS POINT, IT APPEARS THAT HONDA IS REFUSING TO CALL ME REGARDING THIS AIRBAG RECALL. DUE TO MY LARGE FAMILY, I AM FORCED TO USE THE FRONT SEAT, AND THIS PUTS MY FAMILY AT RISK. I WANT TO DISCUSS WITH THEM THE AVAILABILITY OF ALTERNATIVE TRANSPORTATION WHILE WE ARE WAITING FOR THE PARTS TO ARRIVE.