36 complaints reported

2013 Honda Pilot Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
36
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Sep 2018

THE ROOF AND PART OF CAR ABOVE THE WINDSHIELD AND MOONROOF IS OXIDIZING AND IT LOOKS TERRIBLE. I KEEP READING IT'S BECAUSE OF THE POOR QUALITY PAINT USED ON CERTAIN HONDA. I HEARD OF A RECALL FOR OTHER HONDA MODELS AND YEARS AND OF COURSE MINE IS NOT INCLUDED IN THE RECALL. HONDA, I FEEL, NEEDS TO RECALL AND RE-PAINT THESE VEHICLES. I TAKE GOOD CARE OF MY PILOT--IT'S PARKED IN GARAGE, GETS WASHED AND WAXED REGULARLY AND AM THOROUGHLY DISGUSTED AT HOW IT LOOKS AND HONDA'S LACK OF EMPATHY.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2017
May 2018

PAINT CHIPPING FROM ROOF OF CAR. YOU CAN SEE THE GRAY PRIMER. HONDA REFUSES TO ACKNOWLEDGE PROBLEM. SAID MY CAR HAS TOO MANY MILES. IT HAS 60,000. IT IS WELL TAKEN CARE OF.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2018
Apr 2018

I HAVE A 2013 HONDA PILOT WITH ABOUT 85,000 MILES. A FEW MONTHS AGO WE NOTICED PAINT PEELING OFF OF THE HOOD. WE CONTACTED RUSTY WALLIS HONDA ABOUT THIS AND THEY COVERED THE REPAIRS ONLY AT 50%, WHICH LEFT ME PAYING ABOUT $450 FOR THE REPAIR WHICH WAS A TOTAL MANUFACTURER'S DEFECT. I TOLD THEM I WAS UNHAPPY WITH THIS BUT THEY SAID THE DECISION WAS FINAL. APPARENTLY THERE IS SOME SORT OF REGIONAL MANAGER THAT MAKES THESE DECISIONS, CALLED THE "DPMS". THE BODY SHOP MANAGER AGREED THAT IT WAS A DEFECT AND TOLD ME THAT THEY HAD HAD PROBLEMS LIKE THIS IN THE PAST. A FEW WEEKS AFTER WE GOT THE HOOD REPAIRED WE NOTICED THE SAME PROBLEM HAPPENING ON THE ROOF OF THE CAR. WE CONTACTED RUSTY WALLIS AGAIN AND THEY STATED THAT THEY WOULD ONLY COVER THIS REPAIR AT 50% WHICH LEAVES ME PAYING ABOUT $650. I AGAIN TOLD THEM I WAS UNHAPPY WITH THIS. I CALLED AMERICAN HONDA CUSTOMER SERVICE AND THEY TOLD ME THAT I COULD SCHEDULE A MEETING WITH THE DPMS. SO I CALLED MANAGERS AND SUPERVISORS AT RUSTY WALLIS. I HAVE EVEN SENT RUSTY WALLIS A PERSONAL EMAIL, ONLY TO GET NO CALLS OR EMAILS RETURNED AT ALL FROM ANYONE. SOMEONE FROM AMERICAN HONDA CUSTOMER SERVICE FINALLY CALLED ME AND SAID THAT THE DPMS WOULD NOT MEET WITH ME AND THAT THE DECISION WAS FINAL. I CAN'T HELP BUT FEEL COMPLETELY HELPLESS IN ALL THIS. IT IS RIDICULOUS THAT A 5 YEAR OLD CAR'S PAINT WOULD BE UNCONTROLLABLY PEELING OFF. THIS COULD JUST KEEP HAPPENING OVER AND OVER AGAIN UNTIL THE ENTIRE CAR GETS REPAINTED. I KNOW THAT HONDA HAS HAD CLASS ACTION LAWSUITS ABOUT THEIR PAINT IN THE PAST BUT APPARENTLY IS HASN'T HAPPENED FOR THIS MODEL YET.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2018
Feb 2018

PAINT ON THE ROOF PEELED OFF FROM ONE DAY TO ANOTHER.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2018
Feb 2018

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT NOTICED THAT LARGE PATCHES OF PAINT WERE PEELING OFF THE VEHICLE. THE CONTACT STATED THAT THE PAINT WAS CRACKING RIGHT ABOVE THE WINDOW ON THE ROOF OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2018
Jan 2018

A LARGE PATCH OF PAINT PEELED OFF THE ROOF OF MY CAR OVERNIGHT WHILE IT WAS PARKED IN MY DRIVEWAY, BETWEEN THE WINDSHIELD AND MOONROOF, AND HAS INCREASED IN SIZE OVER THE LAST WEEK, CONTINUING TO PEEL AS I DRIVE.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2018
Nov 2017

THE PAINT ABOVE THE WINDSHIELD IN THE CENTER JUST FLAKED OFF. THE AREA IS APPROX. 6"X8" AND THE BARE METAL IS SHOWING.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2017
Jul 2017

PAINT IS PEELING AND CHIPPING ON THE ROOF. VEHICLE IS GARAGED DAILY OUT OF THE SUN AND WHETHER.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2017
Oct 2016

WATER LEAKING IN FROM A FAULTY GROMMET ON THE RIGHT FRONT PASSENGER A-PILLAR. WATER IS COMING IN FROM THE GROMMET AND CAUSING MOLD AND MILDEW TO FORM ON THE FRONT DASH PAD AND ON THE FRONT CARPET AND CARPET PADDING.

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2016
Jul 2013

I NOTICED WATER SITTING IN THE AREA WHERE THE PULL FOR THE GAS TANK. AT FIRST I THOUGHT IT WAS RELATED TO BRINGING A WET UMBRELLA INTO THE CAR. A FEW DAYS LATER I GOT MY CAR WASHED AND THE CAR WASH PERSON POINTED OUT WATER IN THE SAME SPOT. A FEW DAYS LATER WE GOT RAIN AND AGAIN WATER IN THE SAME AREA. AT THAT POINT WE WENT IN TO THE DEALERSHIP. THEY SAID IT WAS A BAD SEAL. TURNS OUT WHEN THEY WENT TO REPLACE THE SEAL THEY BROKE THE WINDSHIELD. THEY NOW HAVE TO ORDER A NEW WINDSHIELD WHICH MEANS THAT I WILL NOT HAVE MY NEW CAR FOR 9 OF THE 30 DAYS WE HAVE OWNED IT (ASSUMING WE GET IT BACK IN TIME). *TR

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2013
Jul 2013

WE NOTICED WATER LEAKING FROM THE TOP OF THE WINDSHIELD INTO THE INTERIOR OF THE CAR. EITHER THE SEAM OF THE GASKET ON THE EXTERIOR OF THE WINDSHIELD OR THE INSTALLATION OF THE WINDSHIELD IS DEFECTIVE SINCE IT WAS LEAKING DURING A RAIN STORM. *TR

Type: Vehicle, Vehicle: 2013 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2013

Trend Over Time

Complaints by year

Quick Summary

The 2013 Honda Pilot has 36 Structure complaints on file. Review the timeline above for detailed owner experiences.