2019 Honda Pilot UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
Pilot's automatic start-stop system doesn't turn back on after a complete stop sporadically. General inspection did not find any issues. Vehicle available for further inspection if a loaner is provided. Warning lights that came on includes all lights on the dashboard flashing and a clicking sound occurring.
Auto Idle Stop is malfunctioning. When my car turns off at a stop using Auto Idle Stop many times the engine does not turn back on. Then I can't put make my car drive. I can't put it into Park. Nothing happens when I give it gas. So now I have to turn off my car and try to restart the engine so I can drive again. So cars behind me are starting to accelerate because the light has turned green and my car has stopped working. This has happened to me more than 10 times. Now I try to remember to turn off Auto Idle Stop but I don't always remember to do so. I'm afraid I will get hit because it is taking me sometimes 10 seconds to get my car moving again. My car is available for inspection. I have not taken it to the dealer. It has not been inspected by anyone. There were no warning signs although a warning light appears on the dash for a second when the engine won't start. It says something about Auto Idle Stop but I'm so busy trying to start my car again I can't read it.
The start/ stop feature is malfunctioning. I was at a red light stopped this morning and the start/ stop feature kicked in and turn off the engine. However the switch or gear jumped to Neutral with no action from me and the car stuck. when I was about to go as the lights turned green, the vehicledidn'tmove ratherthe Neutrallight on the buttonwas on and none of the other buttons work. I tried pushing the drive button but the vehicle stuck on Neutral. So I have turn the ignition off and restart the vehicle while cars were lining behind me on the same lane. Please help
Rear camera of the car suddenly stopped working I’ve been following up for One year with the dealership and Honda. There is no response from them, the parts are not available since one year. As my car was still under warranty when i reported the issue. Honda has delayed this a lot.
The Honda Pilot repeated failed Maryland Emission inspection. I am requesting the NHTSA to investigate nationwide before it becomes a major safety issue. The Maryland emission officials are also aware that most 2019 Honda Pilot is failing the emission test.
I recently experienced an issue where I was sitting at a traffic light. The auto stop/start feature had turned the car off while waiting at the light, but when I let off the gas pedal, the feature seemed to initiate a start of the vehicle, but that didn't work. The driver dash lit up saying I needed to put the car in park and hold down the break before hitting the Start/Stop engine button. This was the first time I've fully experienced this happening. I've had similar issues with the auto start/stop feature, but nothing has been consistent to reproduce. I brought it to the attention of the dealership from which I purchased the car, but they could not reproduce the issue. I just thought it either had to do with the battery level being low or something with the starter, but the dealership indicated those looked fine. From what I remember of this specific issue, I did have my A/C running pretty high, as it was a rather hot morning.
Vehicles review camera no longer working after software update. Camera was working fine for a few weeks then stopped randomly
The battery to my pilot failed with either no warning or previous misdiagnosis by two different Honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On Saturday February 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2.5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First Jay Wolfe Honda where I purchased the vehicle and more recently Olathe Honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to Olathe Honda today as I had discussed the factory battery with them. I have a service report from September of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in September.
My husband and daughter were driving on the freeway normal speed limit, and the liftgate glass blew out. The car is not even 7000 miles, nothing hit it. After doing a little bit of research I came across posts where some people have had issues with other Honda models and the company does not cover glass under warranty. Lucky my daughter was not sitting at the back otherwise she would have been hurt with the flying glass. I feel this needs to be looked into further.
THE AUTO IGNITION SHUTOFF TURNS THE VEHICLE OFF WHEN STOPPED, SUCH AS AT A STOP SIGN OR STOP LIGHT. THE VEHICLE IS SUPPOSED TO TURN BACK ON AUTOMATICALLY WHEN THE BRAKE IS RELEASED, BUT INSTEAD THE VEHICLE DIES REQUIRING YOU TO SCRAMBLE TO PUT THE VEHICLE IN PARK AND HIT THE IGNITION BUTTON. THE AUTO IGNITION SHUTOFF MUST BE TURNED OFF MANUALLY EVERY TIME YOU USE THE VEHICLE.
TRANSMISSION JERKING
Our 2019 Honda Pilot is equipped with idle stop, where the vehicle shuts off when at a red light. The engine is supposed to restart once you release the brake peddle. However, there have been numerous times when it has been slow to start, or fail to restart. This causes a safety concern since you are stuck in an intersection with a green light and could get rear-ended. We are just outside the warranty and a dealer has not reproduced the problem. There are no other indication that the starter is bad and we've had the battery checked to make sure it is good.
TRANSMISSION HAS A HARD SHIFTING LOOSE POWER WHEN ACCELERATING SLIPPING GEAR I TELL THE DEALER THEY SAID I NEED TO WAIT OR GET WORSE BEFORE IT NEEDS TO FIXED
I BOUGHT A USED 2019 HONDA PILOT TOURING AWD FROM GILLMAN HONDA IN FORT BEND, TX IN THE SUMMER OF 2020 AND AS OF THE LAST 2 MONTHS HAVE EXPERIENCED ISSUES WITH THE INFOTAINMENT SYSTEM WHERE THE SCREEN GOES COMPLETELY BLACK WHILE DRIVING. I GET AN ERROR MESSAGE SAYING THAT NETWORK HAS BEEN LOST AND EVENTUALLY THE SYSTEM REBOOTS OVER TIME BY ITSELF. THERE IS A CLASS ACTION LAWSUIT GOING ON WITH THIS AS A KNOWN ISSUE FOR MANY OWNERS AND NONE OF THAT WAS SHARED PRIOR TO BUYING THE VEHICLE.
I HAVE THREE ISSUES. ALL ISSUES PUT MYSELF AND MY FAMILY'S SAFETY AT RISK. WE BROUGHT THE ISSUES TO THE ATTENTION OF THE DEALERSHIP SHORTLY AFTER PURCHASING. THEY JUST SHRUGGED THEIR SHOULDERS. THE CRASH AVOIDANCE SYSTEM WILL OFTEN ENGAGE WHILE DRIVING WITH NOTHING IN FRONT OF THE VEHICLE. ONE EXAMPLE IS IT ENGAGED SO HARD TO A STOP OUT OF THE BLUE I WAS NEARLY REAR ENDED. (CITY STREET) NOTE: THE SECOND/THIRD ISSUE I WILL DESCRIBE ALSO HAPPENED AFTER THE PREVIOUS EXAMPLE I JUST GAVE....THE SECOND ISSUE INVOLVES INCONSISTENT THROTTLE RESPONSE TIME FOR THE VEHICLE. IT IS DANGEROUS BECAUSE IF I AM PULLING OUT OR SWITCHING LANES WHILE DRIVING I TIME THE ACTION BY BEING ABLE TO MERGE INTO TRAFFIC AND BY THAT TIME I'M COMMITTED TO SUCH ACTION AND WHEN THE THROTTLE DOESN'T RESPOND I END UP PULLING OUT LATE AND CUTTING ANOTHER CAR OFF WHEN NORMALLY I WOULD HAVE PLENTY OF TIME. THE THIRD ISSUE IS THE LONG PAUSE AFTER I GO FROM REVERSE TO DRIVE. IT OFTEN TAKES SEVERAL SECONDS...I WAS BACKING OUT OF A DRIVEWAY ONTO A CITY STREET AND AFTER SHIFTING TO DRIVE FROM REVERSE I WAS A SITTING DUCK FOR AT LEAST 3 SECONDS. I AM BEING QUITE CONSERVATIVE WITH THE LENGTH OF THE PAUSE...IT WAS THE LONGEST PAUSE EXPERIENCED IN RECENT MEMORY. THIS HAS ALWAYS BEEN AN ISSUE...
THE DRIVER SHOULD KNOW IF THE BACK-UP AUDIBLE AND VISUAL DETECTION ALARM SYSTEMS HAVE BEEN DEACTIVATED. IN THE CASE OF MULTI-DRIVERS, THE SYSTEM SHOULD ALWAYS DEFAULT TO 'ON'. ON THE 2019 HONDA PILOT, NO WARNINGS ARE PROVIDED IF THE SYSTEMS HAVE BEEN ACCIDENTALLY OR INTENTIONALLY DEACTIVATED. SO, IF SOMEONE DEPRESSES THE MOMENTARY DEACTIVATION BUTTON, THE DRIVER DOES NOT RECEIVE ANY PRECAUTIONARY WARNING INDICATION ON THE BACKUP CAMERA SCREEN. WE HAD TWO BACKUP ACCIDENTS IN ONE WEEK BEFORE WE FIGURED OUT WHAT WAS GOING ON. NOW WE HAVE TO VERIFY THAT THE SYSTEM IS 'ON' EVERY TIME WE START THE CAR. WHAT SHOULD HAPPEN: UPON STARTING THE CAR, THE AUDIBLE AND VISUAL ALARMS SHOULD DEFAULT TO THE FULL ENERGIZED MODE. SECONDARILY, IF THE DRIVER CHOOSES TO DEACTIVATE THE SYSTEM, ONLY THE AUDIBLE ALARMS SHOULD BE DEACTIVATED. THE BACKUP SCREEN SHOULD ALSO WARN THAT THE AUDIBLE ALARM IS DISABLED. UNDER NO CIRCUMSTANCES SHOULD THE BACKUP SCREEN'S VISUAL ALARMS EVER BE DEACTIVATED. THE EXISTING SYSTEM IS EXTREMELY DANGEROUS AND A FATALITY WILL EVENTUALLY OCCUR. THE CORRECTIONS APPEAR TO BE JUST PROGRAMMING CHANGES. HONDA HAS FAILED TO PERFORM THE PROPER PROCESS HAZARD REVIEW (HAZOP) OF THE BACKUP SYSTEM. I HAVE INFORMED HONDA AND THEY TOLD ME THEY WOULD FILE MY COMPLAINTS.
NAVI-SCREEN GOES BLACK, INSTRUMENT PANEL GOES BLACK. THIS OCCURRED IN OCT.2019 WHILE ON A LONG TRIP. UNPREDICTABLE & UNRELIABLE, COULDN'T USE NAVIGATION SYSTEM AT ALL--OCCASIONALLY BOOTED UP & WOULD WORK FOR A FEW HOURS AT A TIME. CHAPMAN HONDA TUCSON WAS ABLE TO FIX THE PROBLEM BUT HAD TO KEEP OUR VEHICLE FOR MANY DAYS. HAS NOW REOCCURRED, BEGAN IN MID-JULY & CONTINUES TO MALFUNCTION CONSISTENTLY. ALTHOUGH MECHANICALLY THE VEHICLE WORKS WELL, IT IS QUITE DISTRACTING & A BIG SAFETY ISSUE FOR ME, TO HAVE NO INSTRUMENT PANEL OR OTHER VISUAL DATA TO RELY ON WHILE DRIVING. COMPUTER SCREEN/DASH PANEL/NAVIGATION SYSTEM SIMPLY QUITS; IT APPEARS TO HAPPEN INDEPENDENTLY OF THE MECHANICAL WORKING OF THE VEHICLE, IE, IN ALL SITUATIONS, ALL TIMES OF DAY OR NIGHT, ANY & ALL ROAD OR WEATHER CONDITIONS.
TAKATA RECALL- AIR CONDITIONING IS LUKEWARM. IT'S NOT PRODUCING COLD AIR.
AS I WAS SLOWLY PULLING INTO A PARKING SPACE, WITH MY FOOT COVERING THE BRAKE THE CAR RPMS SHOT UP AND IT SUDDENLY ACCELERATED SLAMMING INTO THE VEHICLE IN FRONT OF ME. I WAS STANDING AS HARD AS I COULD ON BRAKE AND IT WOULD NOT STOP THE CAR. THE CAR THAT WAS HIT HAD SOMEONE STANDING BEHIND IT LOADING HER GROCERIES, THE FORCE OF THE IMPACT CAUSED HER CAR TO HIT HER AND KNOCK HER TO THE GROUND.
TOOK POSSESSION OF THE VEHICLE 5 DAYS PRIORS WITH 3 MILES ON THE ODOMETER. SITTING AT A STOPLIGHT AWAITING A GREEN LIGHT AND WAS NOT ABLE TO BLOW THE HORN TO ALERT ANOTHER VEHICLE THE LIGHT HAD CHANGED. AFTER PULLING OVER INTO A NEARBY PARKING LOT I TRIED PUSHING ALL AREAS OF THE CENTER STEERING WHEEL AREA DESIGNATED FOR THE HORN. NO SOUND. TOOK THE VEHICLE TO A LOCAL HONDA DEALERSHIP. TECHNICIAN CHECKED FOR A FUSE ISSUE; FOUND NOT TO BE A FUSE ISSUE. AM AWAITING RESULTS OF A DETAILED INSPECTION OF THE VEHICLE.
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Quick Summary
The 2019 Honda Pilot has 70 UNKNOWN OR OTHER complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.