35 complaints reported

2021 Honda Pilot UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
35
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Dec 2025

After I drove for 30 minutes and made a stop in a red light, the car automatically went to neutral position and I wasn't able to turn it back to driving or parking ( the brake locks) and I had to turn the car off for 10 seconds in the middle of the road and put my emergency lights on. After I turn it back on It worked normally.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2025
Dec 2025

When using Apple CarPlay (wired or wireless), audio intermittently skips and stutters like a skipping CD or static AM radio. This only occurs on CarPlay, not Bluetooth. The skipping can make navigation prompts and hands-free calls unintelligible. Bluetooth audio works fine. Concern: The infotainment/head unit system may be part of the known MOST bus / FAKRA connector issue documented in Honda TSB A20-058 (which covers 2019-21 Pilot/Passport). Although my VIN shows no recalls, the behavior suggests a communication defect in the infotainment system. Safety relevance: This impacts driver attention and safety, since distorted CarPlay audio interferes with navigation directions, voice calls, and Siri prompts. It forces the driver to look down at the phone more frequently, which increases distraction.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2025
Sep 2025

I notice there is an investigation on the Honda Pilot Stop and start shutting off the engine this also happen to my car twice this week and also once prior to this. There are also issue where the radio will restart when the auto stop and start restart. In the report I don't believe the 2021 Honda Pilot was included.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2025
Aug 2025

Car does not restart after auto start stop is engaged, car stalls at intersections, causing dangerous conditions.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2025
Aug 2025

Auto engine idle keeps stalling When I press the brake the engine cuts off idle and when I release the brake engine stall

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2022
Jun 2025

The Auto-Idle-Stop system in my Pilot just shut off my engine and then failed to restart. The engine finally restarted after multiple attempts and finally holding the start button for 5 seconds. This happened in traffic and could have caused an accident.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2025
May 2025

I closed my back door and my back hatchback window shattered outwards. It isn’t winter and nothing hit window. The entire window shattered at same time. Not a crack and then shattered.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2025
Apr 2025

We've been having a continuous issue and taken it to out Escondido Honda dealership, to the service department. Our service department advisor named Omar had his tech look at it awhiel ago but they couldn't come up with anything. I recently saw the 2 million vehicle recalls on including the Honda Pilot, which we have a 2021 Special Edition. When I put in my VIN it says that there are no recalls as of right now. However, our vehicle is exhibiting the same exact mechanical failure as described in the NHTSA recall. The auto start stop is failing to reengage when trying to start going after the stop light turns green, it completely dies out and won't restart, leaving us stopped and stranded at the stop light or wherever we are at, at that time. We've also had issues that when it does reengage the auto stop/start it sounds like it was struggling initially before it started to just not reengage at all and started leaving us stranded. Then we would have to press on the button to put it back in park and then push the start/stop button. Which wouldn't always work, then we'd have to keep pushing it and eventually started. Please assist and thank you for your time.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2025
Apr 2025

The auto idle-stop feature in my Honda Pilot prevented from starting the engine again. It is available for inspection upon request. I was at the stop light with the idle-stop feature enabled and when it was time for me to start driving again, the car would not start. The car turned off completely and a lot of the lights including the battery light turned on and a message stating to bring the key fob close to the start button came on. The battery has been changed within a year since I mentioned this problem to the dealership when I brought it in for an oil change. They determined that they had to change the battery. Clearly this did not solve the issue. When this happened today, I was driving on [XXX] which is a highway with a lot of traffic. Since I was unable to move forward, I backed up the traffic coming behind me. The problem has not been produced or confirmed by the dealer since this happened today. The component has not been inspected by the manufacturer even though I have brought it up to their attention, police, or insurance representatives. No warning lamps, messages or other symptoms of the problem prior to the failure have appeared. This is the first time that the car has completely failed to re-start. In the past, it has struggled to start, but it makes it happen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2025
Mar 2025

I was stopped at a red light and my engine stopped like normal but then when light turned green and i attempted to accelerate the engine never turned back on. I had to put the car in park. Shut down the vehicle and then attempted to start the car again. It took a few time before I was able to start up the vehicle. This has happened multiple times and initially I thought I may have done something but then as it became more frequent, I started paying closer attention to the stop-start of the engine and came to the realization that it is not the way I was operating but more or less an issue with the engine.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2025
Mar 2025

On multiple occasions after being stopped at a red light and the engine turns off it failed to restart. After shutting the car completely off and attempting to restart after a few tries it was able to restart however this is an ongoing issue.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2025
Mar 2025

While driving the screen with the Speedometer and essential information goes blank for a few seconds.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2025
Feb 2025

The USB port of connection for apple CarPlay, yes it is available for inspection. Distraction is caused from disconnection of directions while driving. Meaning directions will disconnect when in use putting others at risk No No Yes, “ to use Apple CarPlay, check the settings on your vehicle and iPhone and connect a compatible iPhone to the USB port”. Although the settings are fine and it is compatible because it connected five seconds ago.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2024
Jan 2025

This issue has to do with the Auto Engine Idle Shut Off feature. While the issue does not happen all the time, but when it starts to happen, I have to turn the Auto Engine Idle Shut Off feature off. I have not found a way to reproduce the issue on demand, which is why I have not taken the vehicle into Honda. It would be a waste of time and money. I bought the vehicle used and the battery was new when we bought it. The first time it happened, we were traveling to the beach. We had already driven about 1.5 hours on the interstate without stopping and then we got into a lot of stop and go traffic due to an accident. The Engine would cut off like normal after coming to a complete stop and having my foot on the break. When I took my foot off of the break, the engine sounded like the vehicle was trying to start, but was sluggish. It sounded like it was a bad battery issue. I had to place the vehicle in park, then press the start/stop button to turn the vehicle off with my foot on the brake, then press the start/stop button to start the vehicle. The vehicle did not have any issues starting. After a few times of this, I replaced the battery even though Advanced Auto Parts said it tested fine. I did not have the issue for 4 or 5 months after that. Then it started happening on occasion again. I have taken it back to Advanced Auto Parts and the battery tested fine. Another scenario was just today where I had been driving for about an hour on the interstate. I got off the interstate and shortly after getting off the interstate I was stopped at traffic light. The Auto Engine Idle Shut Off feature activated. When the light turned green, I took my foot off the brake and the vehicle would not even attempt to start and the shifter changed to neutral automatically. I tried to start the car and it would not even start. I had to put the vehicle into Park, then I was able to start the vehicle without any issues. I plan to take the vehicle in to test the battery, but have not yet.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2025
Oct 2024

as i approached a red light and hit the brake - the car went into auto idle. however this time, the car shut off completely. i was able to turn it back on but then it happened again when i hit the brakes again.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2024
Sep 2024

I think the issue may be the Auto Idle system. Twice the car has shut off when waiting in traffic at a light causing obviously severe panic as the cars behind me honk and I try to get the car to come back on. Then another time, the car just wouldn't turn on. It took about 30 minutes before I could get it turned on. My safety could have been compromised had someone rear-ended me while I was trying to turn the car back on. The dealer can not reproduce the problem. No one else has inspected the vehicle. There were no warning lights etc. prior to the failures.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2024
Jul 2024

I'm having issues with the auto stop start. I see there is a known problem for the 2016-2020 Honda pilots. I have a 2021. It's the same issue. I stop at an intersection and the car auto stops the engine. I then tried to go and the car stalled. I had to put in park and restart the car. Since then I have had 2 more incidents where the car almost stalls, the dash errors lights come on but then the car starts and goes without stalling. This has happened 3 times in the last 2 weeks. I have it in the service center today. I wanted to report this issue is still ongoing and seems to affect more than the previously listed vehicles.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2024
Jun 2024

I was stopped at red light on a slight grade. When light turned green I took foot of over brake and car started to drift backwards. I pressed the brake and looked down. Car shifted in neutral on its own. I pushed drive button and it was ok. The auto-start was off. If I had been on a steep hill, I would probably have drifted into car behind me. I took car to Honda dealer and there were no codes logged. They told me they checked with Honda. This happened in April, 2024 and only time this has happened. This is the third issue I have had with this car with no errors logged. The other two were not safety related.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2024
Apr 2024

This has now happened twice, resulting in my infant getting locked in the car. I unlocked the car open the driver side second door where my car seat is. I buckle in my infant put in my bag and then go to get in the driver side door and the car has locked itself with my key in my bag that I put inside the car with my baby. Either the car should not lock with the key inside of it or there should not be a timed lock system once the car has been opened.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2024
Jan 2024

While I was at a stop sign my car went from drive to neutral on its own. I tried shifting back to drive and it wouldn't work. I put it in park and then it was telling me my car had to be on. I tried pushing the engine start stop button multiple times and finally it started and went back into drive. Autostop was on.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2024
Dec 2023

The glass on the window driver side fell out of position and I couldn’t close the glass window. I would have to drive in the cold and rain exposed to the elements and hopefully my window shield in front don’t fog and cause me to have accidents.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2023
Oct 2023

Failure to repair recall in a timely manner.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2023
Oct 2023

With engine idle off… at a stop (intersection, light, etc.) engine suddenly turns off. Dashboard message reads- “put in park to start engine”. At that moment, the transmission shows that it is in neutral. I have to frantically put it in Park and try several times to restart the car. Cars are honking, yelling and pulling up/at me! I have called (when it happens) and taken my car to dealer 4 times. Each time they say they can not replicate and not able to do anything to fix unless they can replicate. Yet, I see there are blog posts about this exact issue for past few years! This happened 3 times last week. As I need to be able to safely transport/care for my 102 year old father, I am concerned and cannot be without transportation.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Aug 2023
Oct 2023

Sunroof exploded while driving down highway.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2023
Jul 2023

Infotainment panel goes dark for 5-10 minutes while the car is in motion. Attempts to reboots multiple times unsuccessfully and then finally recovers. Network Connection Lost message appears on the Infotainment panel. Intermittent crackling noise in the sound system speakers. Creates a safety issue when vehicle is in motion on a highway and the GPS display on the Infotainment screen disappears right before taking a high-speed exit. The confusion can cause a major accident.

Type: Vehicle, Vehicle: 2021 HONDA PILOT, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jul 2023

Trend Over Time

Complaints by year

Quick Summary

The 2021 Honda Pilot has 35 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.