2017 Hyundai Santa Fe UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
THERE IS A LEAK ON THE DRIVERS SIDE OF THE VEHICLE COMING FROM UNKNOWN DEFECT. EVERY TIME IT RAINS, WATER DRIPS FROM UNDER THE DASH TO THE FLOOR CLOSE TO THE FRAME OF THE CAR.
OVER ONE MONTH AGO, MY GPS VIEWER SHOWED A WRONG TIME. I RESET THE CLOCK AND EXITED THE FEATURE. THE CLOCK QUIT APPEARING ON THE SCREEN. AT FIRST I DIDN'T NOTICE IT. THEN WHEN I DID, I WASN'T ABLE TO ENTER THE PROGRAM TO SET THE CLOCK: IT WAS ALL DARK ON THE CHOICES. I READ BOTH MY MANUALS AND NOTHING IN THEM TALKED ABOUT THIS PROBLEM. I HAD SEVERAL FRIENDS READ THE MANUAL AND THEY COULDN'T FIND ANY INFORMATION TO FIX THIS EITHER. WHEN I WENT FOR AN OIL CHANGE, I FOUND OUT THAT THIS ISSUE WAS AFFECTING LOTS OF VEHICLES AND THEY SAID THERE WAS A COUPLE OF THINGS THEY COULD DO TO ATTEMPT TO FIX IT. SOMETIMES IT WORKED AND SOMETIMES IT DIDN'T. MINE DIDN'T. NO ONE CONTACTED ME TO ALERT ME TO THE PROBLEM (SAID MAYBE A CELL TOWER ISSUE WHEN I WAS AT THE DEALERS). I HAVE TO ACCESS MY FITBIT TO GET THE TIME WHICH REQUIRES SQUEEZING THE SIDES OF IT AND SOMETIMES SCROLLING IT. NOT SUPPOSE TO USE YOUR CELL PHONE FOR SAFETY, BUT MESSING WITH MY FITBIT UNDER MY JACKET IS JUST AS BAD. WHY WEREN'T WE NOTIFIED. GOOGLE SHOWS PEOPLE HAVE BEEN COMPLAINING ABOUT THIS PROBLEM FOR SOME TIME NOW. I'M A SENIOR CITIZEN AND MAY NOT BE USING CORRECT TERMS FOR THE GPS STUFF. IT IS A SAFETY ISSUE WHEN YOUR EYES AREN'T ON THE ROAD AS THEY SHOULD BE AND MESSING WITH YOUR FITBIT. YES I CAN INVEST IN A WATCH AGAIN, BUT WHY SHOULD I HAVE TO DO THIS? DOESN'T MATTER IF I AM DRIVING OR STATIONARY, IT DOESN'T WORK!!!!!
WHILE DRIVING WESTBOUND ON I-80 ON SUNDAY, JUNE 2, 2019, AT 2:33 PM THE FRONT PORTION OF THE PANORAMIC SUNROOF EXPLODED WITH THE SOUND OF A 12 GAUGE SHOTGUN. THE GLASS WENT FLYING AND CAME INTO THE VEHICLE. NO PRIOR DAMAGE TO THE SUN ROOF AND THE AIR TEMPERATURE WAS 64 DEGREES. WE WERE TRAVELING AT 65 MPH.
WHILE IN MOTION THE VEHICLE EITHER BRAKES OR BACKFIRES. THE JERKING MOTION IS SO HARD THAT I THOUGHT I WAS HIT BY ANOTHER CAR. THE CAR CONTINUES TO DRIVE BUT ACCELERATION RATE SLOWS DRASTICALLY CAUSING NEAR MISSES AS WELL. THE TRACTION CONTROL AND DOWNHILL SHIFTING LIGHTS COME ON AND STAY ON UNTIL YOU TURN THE ENGINE OFF AND BACK ON. SO FAR THIS HAS HAPPENED FOUR TIMES IN BOTH NORMAL AND ECONOMY DRIVE MODES WHILE TRAVELING ON THE INTERSTATE/HIGHWAY AT SPEEDS BETWEEN 50 AND 70 MPH.
I WAS PULLING ONTO THE HIGHWAY AND COMING UP TO SPEED, GOING APPROXIMATELY 50 MILES PER HOUR, WHEN I HEARD A LOUD NOISE, LIKE A 'CRACK' OR A 'BOOM.' IT QUICKLY BECAME CLEAR THAT MY GLASS SUNROOF HAD BURST AND THERE WERE GLASS PIECES RAINING DOWN ON THE SUN SCREEN, WHICH THANKFULLY HAD BEEN CLOSED. NO INJURIES WERE SUSTAINED.
THE PANORAMIC SUN ROOF EXPLODED WHILE THE CAR WAS PARKERD AND ENGINE RUNNINGTHE TEMPATURE WAS 77 DEGREES. AFTER SOME INTERNET FOLLOW UP IT SEEMS THIS IS THE #1 PROBLEM IN CANADA AND THERE HAS BEEN AND ON GOING CLASS ACTION LAWSUIT IN THE USA FOR THE PAST 5 YEARS. BOTH THE DEALERSHIP AND HUYNDAI KNEW OF THE PROBLEM AND IT WAS FIX UNDER WARRANTY, 1YEAR OLD WITH 9000 MILES. HAD THIS HAPPENED A FREEWAY SPEED WE PROBALLY WOULD HAVE BEEN KILLED ALONG WITH OTHERS. THEY ARE REPLACING THE GLASS ROOFS WITH THE SAME GLASS ROOFS WITH NO FIXES DONE HYUNDAI AND SISTER COMPANY KIA HAVE KNOW OF THIS PROBLEM SINCE BEFORE THE CLASS ACTION SUIT STARTED IN 2012 AND HAVE SEND BULLITTENS TO DEALERSHIPS BUT NO RECALLS THIS IS A MAJOR SAFTEY ISSUE AND NEEDS TO BE INVESTIGATED AND NOT JUST COVERED UP BY THE CAR COMPANYS. I HAVE APROX 100 PHOTOS AND CAN NOT DOWN LOAD TO YOUR SITE FOR SOME REASON CURRENTLY I CAN TRY LATER OR MAYBE IF YOU HAVE A EMAIL OR SOMETHING I CAN DO THAT TOO, LET ME KNOW. THIS HAPPENED NOVEMBER 11, 2017 THE CAR WAS BOUGHT IN THE USA KEPT IN THE USA BY USA CITIZENS
MY VEHICLE WAS IN PARK ON A FLAT SURFACE. I REACHED IN AND TURNED THE ENGINE OFF THE CAR BEGAN ROLLING BACKWARDS . I WAS DRAGGED BACKWARDS DOWN THE DRIVEWAY. THE CAR STOPPED WHEN IT HIT THE NEIGHBORS CURB.I GOT IN THE CAR WAS OFF AND IN PARK.I THEN DROVE CAR INTO GARAGE AND PLACED IN PARK. I DIDI SUSTAIN A SEVER ANKLE SPRAIN AND WAS TREATED AT A HOSPITAL.THE CAR HAD 1900 MILES ON IT AND WAS A NEW CAR LEASE. THE DEALER INSPECTED THE CAR ON MONDAY DECEMBER 5 AND FOUND NOTHING. I CONTACTED THE NATIONAL CUSTOMER SERVICE CENTER . THEY SENT A THIRD PARTY TO INSPECT CAR AND ON FEBRUARY 3,2017. I RECIEVED AN EMAIL. IT STATED THAT THE TRANSMISSION,GEAR SHIFTER AND BRAKES ARE NORMAL IT NOTED THAT IN THIS CAR THE DRIVER ALWAYS MUST PLACE THE EMERGENCY BRAKE ON EVERY TIME IT IS PLACED IN PARK. THE SALESMAN DID NOT CONVEY THIS,NOR II IS LISTED ON THE INFORMATION CHECKLIST TO REVIEW BEFORE CUSTOMER TAKES CAR. ALSO WHEN I TEST DROVE THIS VEHICLE IT DID NOT HAVE THE EMERGENCY BRAKE ON. ALSO. WHEN TEST DRIVING THE CAR I COMMENTED THAT THE BRAKES SEEMED STRANGE. THE SALESMAN TOLD ME TO STOP AND WE RETURNED TO DEALER.HE INFORMED ME THAT RACCOONS ON THE PROPERTY WERE EATING THROUGH BRAKE LINES ON SEVERAL CARS. I WAS TOLD THEY WOULD BE REPAIRED BEFORE I TOOK POSSESSION FOUR DAYS LATER. I AM SCARED TO DRIVE THIS CAR. I ASKED TO BE LET OUT OF THE LEASE BUT THAT WAS DENIED.
WHEN THE CAR START AT THE TRAFFIC LIGHTS AND SLOWLY ACCELERATES WHILE DRIVING, THERE IS A SOUND IN THE CAR. I HEAD A SOUND FROM THE ENGINE OR MUFFLER.
APPLE CARPLAY COMPLETELY DISABLES ALL OF THE VEHICLE'S NATIVE AUDIO WARNINGS AND ALERTS WHEN IT IS IN USE. IN OTHER WORDS, IF ONE IS LISTENING TO MUSIC, USING SIRI, OR MAKING A PHONE CALL THROUGH CARPLAY, NONE OF THE CAR'S BUILT-IN SAFETY FEATURES WORK AS DESIGNED; THE AUDIO IS SILENCED AND CARPLAY COMPLETELY TAKES OVER THE AUDIO SYSTEM. THIS WOULD INCLUDE BLIND SPOT MONITORING, LANE DEPARTURE MONITORING, FORWARD COLLISION AVOIDANCE, CROSS-TRAFFIC ALERT, ETC.. THIS ONLY HAPPENS WITH CARPLAY IN USE; IF HYUNDAI'S NATIVE SOFTWARE IS CONTROLLING THE SYSTEM AND THE PHONE IS ONLY CONNECTED THROUGH BLUETOOTH, THE SYSTEMS FUNCTION NORMALLY. HYUNDAI MAKES NO REFERENCE TO THIS IN THEIR MANUALS AND SEEMS TO BE UNAWARE OF THE PROBLEM. APPLE DOES NOT PROVIDE ANY PRODUCT SUPPORT FOR CARPLAY WHATSOEVER. THIS IS A CASE OF A NONESSENTIAL ENTERTAINMENT SYSTEM INTERFERING WITH SAFETY SYSTEMS. HYUNDAI AND APPLE SHOULD BE MADE TO CORRECT THIS, OR AT LEAST MAKE CONSUMERS AWARE OF IT.
WHILE TRAVELLING HOME FROM WORK EXPERIENCED AN AWFUL SHOTGUN SOUND FROM THE VEHICLE'S SUNROOF, IMMEDIATELY PULLED OVER AND DISCOVER THAT THE PANORAMIC SUNROOF HAD EXPLODED.
VEHICLE HESITATES WHEN ENTERING FLOW OF TRAFFIC FROM A STOP OR A TURN.
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Quick Summary
The 2017 Hyundai Santa Fe has 36 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.