2018 Infiniti QX60 Engine

The contact owns a 2018 Infiniti QX60. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 65,000.

The contact owns a 2018 Infiniti QX60. The contact stated that upon attempting to start the vehicle, he heard an abnormal sound coming from the engine compartment. The vehicle failed to start. After calling Roadside Assistance, all attempts to jumpstart the vehicle failed. The check engine warning light was illuminated on the instrument panel. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,000.

THIS PROBLEMATIC INFINITI QX60 HAD FAILED ONCE AGAIN WHILE I WAS ON THE HIGHWAY. IT'S JUST DEAD AND THE ENGINE REFUSED TO START. I HAD TO CALL THE TOW TRUCK TO DROP OFF AT THE KINGS INFINITI AUTO SHOP FOR REPAIR. FIRST, IT WAS A HUGE INCONVENIENCE THAT THEY COULDN'T TAKE A LOOK AT THE VEHICLE UNTIL A WEEK LATER. SECOND, NO ONE EVER OFFERED ME A LOANER CAR TO TAKE HOME AND HAS STILL DENIED THIS REQUEST. WE DEPEND ON THIS FOR WORK AND SCHOOL. THIRD, JUST TODAY I WAS INFORMED BY THE INFINITI TECHNICIAN THAT I WOULD BE RESPONSIBLE FOR THE REPAIR FEES OF $13,000 DUE TO ENGINE FAILURE! SERIOUSLY?! THIS IS ABSOLUTELY RIDICULOUS AND I HAVE NEVER HEARD OF IT FROM ANYWHERE. TO ME THIS IS TOTALLY UNACCEPTABLE AND I STRONGLY BELIEVE IT IS THE MANUFACTURER GUILTY OF THE CAR ISSUES AND SUSPECTING THIS IS A CAR DEALER FRAUD. $13,000 REPAIR COST IS RIDICULOUSLY HIGH, YOU COULD PUT DOWN A DOWN PAYMENT FOR A CONDO OR TO BUY A LOWER GRADE NISSAN SENDRA. I AM EXTREMELY DISAPPOINTED AT THE UNRELIABILITY OF THIS VEHICLE AND THE COMPANY IN GENERAL. I'VE BEEN LEASING VEHICLES FROM NUMEROUS CAR BRANDS FOR THE LAST 10 YEARS AND HAVE NEVER EXPERIENCED AN ISSUE EVEN REMOTELY TEDIOUS AND FRUSTRATING AS THIS. WE'VE ALREADY DEALT WITH THE MINOR ISSUES OURSELVES BUT HOW COULD WE BE EXPECTED TO BE RESPONSIBLE FOR AN ENGINE FAILURE THAT ISN'T OUR FAULT? AS I HAD MENTIONED ABOVE, I HAVE REGULARLY KEPT UP THE MAINTENANCE SCHEDULE AS LISTED ON THE CAR MANUAL FOR ALL TYPES OF OIL CHANGE, CHANGING ENGINE FILTER, ETC. I'M ATTACHING ALL THE RECEIPTS WE COULD FIND FOR THE MAINTENANCE SERVICES THAT WERE DONE FROM THE LAST COUPLE OF YEARS. IT IS IMPOSSIBLE THAT THE ENGINE COULD FAIL DUE TO "LACK OF MAINTENANCE".